Page 2017 – Support | Kriesi.at – Premium WordPress Themes

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October 19, 2017 at 10:17 am in reply to: Updated WordPress 4.8.2 – now experiencing issues #866135

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the kind words :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 19, 2017 at 10:17 am in reply to: Elements with transparant view between #866134

Rikard
Keymaster

Hey Support,

I’m not sure I understand what would like to do, could you post a link to an example or a mockup/screenshot of what you are trying to achieve please? Also post a link to the site where you want to implement this.

Best regards,
Rikard

October 19, 2017 at 10:12 am in reply to: Mobile View: Full Screen Slider image is blurry #866132

Rikard
Keymaster

Closing.

October 19, 2017 at 10:12 am in reply to: Mobile View: Full Screen Slider image is blurry #866131

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. I’ll go ahead and close the thread, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 19, 2017 at 10:00 am in reply to: Social Media Icons Not Showing on Mobile Site #866124

Rikard
Keymaster

Hi Jon,

Local cache you can clean from your browser, and if you are running a caching plugin then you would have to clear that cache as well from the plugin interface.

Best regards,
Rikard

October 19, 2017 at 9:57 am in reply to: Enfold 4.1.2 – Google map not working with wordpress 4.8.2 after upgrade #866123
Rikard
Keymaster
Hi,

Thanks for the feedback. It’s not working on my end either. You are getting the following error message:
```
You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
```
Are you running any plugins which uses Google Maps as well? If so then try to disable them.

Best regards,
Rikard
October 19, 2017 at 5:31 am in reply to: Actualizar la versión #866071

Rikard
Keymaster

Hi,

Thanks for the login details. You are still running the old version of the theme though, and that is not compatible with the latest version of WordPress. Could you try updating please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. I would recommend that you update on a staging version first like Yigit suggested.

Best regards,
Rikard

October 19, 2017 at 5:02 am in reply to: Custom Fontello Icons not being replaced with new set #866063

Rikard
Keymaster

Hi,

I’m not sure if Yigit did anything, if he did the he would have updated the thread to let you know. So I’m guessing the problem was likely caching. Anyways, glad you got it working and please let us know if you should need any further help on the topic.

Best regards,
Rikard

October 19, 2017 at 4:56 am in reply to: Merhaba Yiğit #866058

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 19, 2017 at 4:54 am in reply to: element on slideshow #866057

Rikard
Keymaster

Hey unicaweb,

I think you should be able to achieve something like that using CSS.

Best regards,
Rikard

October 19, 2017 at 4:52 am in reply to: Strange Plugins Page Notification #866056

Rikard
Keymaster

Hi,

Thanks for the feedback, I have no clue as to what could be sending those notifications. I know it’s not Enfold though. Let us know if you should find the culprit.

Best regards,
Rikard

October 19, 2017 at 4:50 am in reply to: Cannot change my website without loosing main parts #866054

Rikard
Keymaster

Hi Yasmin,

Glad we could help and sorry for the problems. Please remember this if it should happen again, the Layout Builder is unfortunately sensitive to open html markup.

Best regards,
Rikard

October 18, 2017 at 1:18 pm in reply to: Yoast meta description tags not generating #865696

Rikard
Keymaster

Hi,

Exactly, Yoast cannot read the shortcodes generated by the Layout Builder unfortunately.

Thanks for sharing your code, much appreciated :-)

Best regards,
Rikard

October 18, 2017 at 1:15 pm in reply to: Sliding Content with Icons above #865695

Rikard
Keymaster

Hey akasumyan,

That is the Tab Section element, please try that out. If you want to import the page in question then let us know and we’ll give you instructions and shortcode.

Best regards,
Rikard

October 18, 2017 at 12:50 pm in reply to: contact form "sending" message after hitting button #865689

Rikard
Keymaster

Hey bobfurgo,

Do you mean that the button changes its text or the thank you message afterwards? How would you like to change it?

Best regards,
Rikard

October 18, 2017 at 12:44 pm in reply to: Gravatar not showing in blog #865688

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 18, 2017 at 12:44 pm in reply to: Cannot get Child Theme to Run #865687

Rikard
Keymaster

Hey damianr,

You can download a basic child theme here: kriesi.at/documentation/enfold/downloads/

Best regards,
Rikard

October 18, 2017 at 12:43 pm in reply to: Display different views of a product #865685

Rikard
Keymaster

Hi,

That shouldn’t happen, could you post a link to where we can see the problem please?

Best regards,
Rikard

October 18, 2017 at 11:00 am in reply to: Registration Issue #865644

Rikard
Keymaster

Hey Aaron Cleavely-Millwood,

I’ve changed your account, please see private.

Best regards,
Rikard

October 18, 2017 at 10:57 am in reply to: Embarrassing how I can't figure this out! #865640
Rikard
Keymaster
Hey marketingagency,

Do you mean that all of your text is bold and you don’t want that? Are you sure that you have closed all the tags properly?
```
<strong>Bold text closed properly</strong>
```
Best regards,
Rikard
October 18, 2017 at 10:55 am in reply to: Right sidebar not showing #865639

Rikard
Keymaster

Hey keifygeorge,

Thanks for the login details. There is no content in your SuperJumbo sidebar under Appearance->Widgets. Could you try to add something to it please?

Best regards,
Rikard

October 18, 2017 at 10:50 am in reply to: Display Testimonial Arrows for Mobile #865635

Rikard
Keymaster

Hey Alexa,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

October 18, 2017 at 10:48 am in reply to: Edits done on pages are not saved and error message is received. #865633

Rikard
Keymaster

Hi,

If you can’t make any changes or debugging efforts on your live site, then please create a staging copy of the site so that you can perform basic debugging.

Best regards,
Rikard

October 18, 2017 at 10:45 am in reply to: Need help with translatable string in template file #865630

Rikard
Keymaster

Hi Gregor,

Great, glad we could help. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

October 18, 2017 at 10:43 am in reply to: Change Front Page image #865629

Rikard
Keymaster

Hey yanamartens,

Could you post a link to your site and point out what you would like to change please?

Best regards,
Rikard

October 18, 2017 at 10:41 am in reply to: Bg img in Color section (Avia layout builder) #865627

Rikard
Keymaster

Hey annapanpurna,

I’m not sure what you have done there, could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 18, 2017 at 10:39 am in reply to: Full Width Easy Slider Title Issue with Mobile #865626
Rikard
Keymaster
Hey Alexa,

You have this in your child theme CSS:
```
.slideshow_caption {
  padding: 40px 50px 50px 0px !important;
}
```
Try reducing the second value to 0 for mobile screens.

Best regards,
Rikard
October 18, 2017 at 10:35 am in reply to: sidebars – Multiple sidebars show up #865624

Rikard
Keymaster

Hey wanderglow,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 18, 2017 at 10:34 am in reply to: Grid Row – Setting a margin #865621

Rikard
Keymaster

Hi,

Great, glad you found a solution and thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 18, 2017 at 10:09 am in reply to: Partner/Logo Element resize image custom size #865609

Rikard
Keymaster

Hey Boeckske23,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 60,481 through 60,510 (of 93,318 total)

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