Page 2001 – Support | Kriesi.at – Premium WordPress Themes

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November 3, 2017 at 11:50 am in reply to: Fullwidth Sub Menu not working on mobile #872100

Rikard
Keymaster

Hey vadikcoma,

I don’t think that will work since the ID’s are duplicate like you pointed out, I think you will need unique ID’s for mobile and probably a second sub menu as well.

Best regards,
Rikard

November 3, 2017 at 11:39 am in reply to: Main Menu template #872098

Rikard
Keymaster

Hey designhousegroup,

Maybe you could try to add your content to header widget? http://kriesi.at/documentation/enfold/adding-a-widget-area-to-the-header/

If you should need any further help then please post a link to your site so that we can have a closer look.

Best regards,
Rikard

November 3, 2017 at 11:35 am in reply to: Full Screen Video Home Page Broken since Update 4.2 #872096
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.mejs-container {
  width: 100% !important;
}
```
Best regards,
Rikard
November 3, 2017 at 10:31 am in reply to: Header and menu problem #872077

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for letting us know. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 3, 2017 at 10:30 am in reply to: Moving site without WP "export" possible? #872074

Rikard
Keymaster

Hi,

Great, glad you got it working thanks for the feedback. Yes indeed, if you have your database then all your content and options are safe.

Best regards,
Rikard

November 3, 2017 at 10:28 am in reply to: Vertical align in content section #872073
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-section.av-minimum-height .container .content {
    display: block !important;
}
```
Best regards,
Rikard
November 3, 2017 at 10:26 am in reply to: Theme #872071

Rikard
Keymaster

Hey Sarah Mullin,

Sorry to hear about that, not a very nice policy of the company you are describing. It’s unfortunately almost impossible for us to stop behaviour like that.

About the update; I would recommend that you create a staging copy of the site and update there first, then you can deal with any problems there instead of on the production site.

Best regards,
Rikard

November 3, 2017 at 10:22 am in reply to: Colors not working in text block #872068

Rikard
Keymaster

Hi,

Thanks for that, I can log in but I can’t access the backend. I get redirected to my-account, how can we access the backend?

Best regards,
Rikard

November 3, 2017 at 10:18 am in reply to: Header padding left and right #872067

Rikard
Keymaster

Hey mcraig77,

If the code achieves what you want then I don’t see any problem with it :-)

Best regards,
Rikard

November 3, 2017 at 10:18 am in reply to: Whitespace doesn't become smaller #872066
Rikard
Keymaster
Hey tonydobrevski,

Please try the following in Quick CSS under Enfold->General Styling:
```
.content {
  paddding:0 !important;
}
```
Best regards,
Rikard
November 3, 2017 at 10:14 am in reply to: Semantic Markup #872064

Rikard
Keymaster

Hey wancora,

What element are you using? Did you try a code block element?

Best regards,
Rikard

November 3, 2017 at 10:13 am in reply to: Issues Editing Home Page and Uploading Media Files #872062

Rikard
Keymaster

Hi,

Ok, great that found the problem. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 3, 2017 at 10:04 am in reply to: Video Wont Play #872056

Rikard
Keymaster

Hey marissaconniff,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 3, 2017 at 10:01 am in reply to: magnificPopup not working correctly #872054

Rikard
Keymaster

Hey bonsaimedia,

Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 3, 2017 at 9:58 am in reply to: Unable to add a Featured Image to a new post #872052

Rikard
Keymaster

Hey skunitz22,

Are you using the Layout Builder to create your post? If so then that behaviour is the intended one. If you use the Layout Builder then you will have to add all content to the post manually, including the Featured Image.

Best regards,
Rikard

November 3, 2017 at 9:57 am in reply to: Remove Overlay in Product Slider and Product Grid #872051

Rikard
Keymaster

Hi,

Thanks for that, though the login details are not working. Could you check and verify please?

Best regards,
Rikard

November 3, 2017 at 9:54 am in reply to: Video Background (Color Section) #872050
Rikard
Keymaster
Hi,

Please try adding this to Quick CSS:
```
.mejs-container {
  width: 100% !important;
}
```
Best regards,
Rikard
November 3, 2017 at 9:51 am in reply to: Video Player Size on Self hosted Video #872049

Rikard
Keymaster

Hey Metatron22,

The video on your start page seems to be full width, did you manage to get it working? If not then please try to explain a bit further.

Best regards,
Rikard

November 3, 2017 at 9:49 am in reply to: Anchor Problems #872047
Rikard
Keymaster
Hey doctorbins,

The anchors are not added to your links, if you need help adding them then please post admin login details in private.

Best regards,
Rikard
- This reply was modified 8 years, 2 months ago by Rikard.
November 3, 2017 at 9:42 am in reply to: Layout in EN Version not identical to DE Version #872045

Rikard
Keymaster

Hi Martin,

Great, just let us know if you should need any further help on the topic. Thanks @guenni007 for helping out :-)

Best regards,
Rikard

November 3, 2017 at 9:37 am in reply to: Theme Updates #872043

Rikard
Keymaster

Hi,

You only need to run that plugin once and then you can uninstall it. WordPress updates are not fetched from the same location as our theme updates, they come from Themeforest/Envato, and it’s their system we rely on. It really has nothing to do with the theme, so we have no control over it unfortunately.

Best regards,
Rikard

November 3, 2017 at 9:34 am in reply to: Fullwidth Easy Slider not working #872041

Rikard
Keymaster

Hey dellato,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 3, 2017 at 9:32 am in reply to: Whitespace Between Logo and Content on Mobile #872039

Rikard
Keymaster

Hi,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 3, 2017 at 9:31 am in reply to: The visual text editor and duplicates in the new woocommerce #872038

Rikard
Keymaster

Hi,

I’ve been checking the page in private since you posted your problem, and now the text block on that page is working as it should. Maybe something you did actually did work? If not then please specify exactly where the problem is occurring.

Best regards,
Rikard

November 3, 2017 at 9:17 am in reply to: Blank Content #872034

Rikard
Keymaster

Hi,

Thanks for that. I see that you had a default theme active, so I activated Enfold and everything seems to be working as it should. Could you have a look at your site please?

Best regards,
Rikard

November 3, 2017 at 9:13 am in reply to: HELP! Last Automatic WP update messed up the site! #872031

Rikard
Keymaster

Hi abortolotti,

The fix which Tom shared should work, could you try it out please?

Best regards,
Rikard

November 3, 2017 at 9:12 am in reply to: Widgets page doesn't work after the 4.2 update #872030

Rikard
Keymaster

Hi,

I deactivated all plugins and it started working again, so it’s due to one or more of your plugins. Could you try to deactivate all of them then activate them one by one to see which one is causing the problem?

Best regards,
Rikard

November 3, 2017 at 9:07 am in reply to: Demo Shop Enfold #872028

Rikard
Keymaster

Hi,

Thanks for the login details. You are getting a 404 error on this file: admin-ajax.php, could you check to verify that the file is present in your WordPress installation? If it it, then I would contact the hosting provider to see why the server is returning a 404 error on the file.

Best regards,
Rikard

November 3, 2017 at 9:02 am in reply to: Add data-background-colour to div with class avia-section #872025

Rikard
Keymaster

Hey marcomila,

I’m sure it would be possible, but that would be out of scope for theme support unfortunately. Also, we don’t support Visual Composer.

Best regards,
Rikard

November 3, 2017 at 8:56 am in reply to: Enfold 4.1.2 – Google map not working with wordpress 4.8.2 after upgrade #872023

Rikard
Keymaster

Hi marcolemgo,

Great, glad we could help :-)

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 60,001 through 60,030 (of 93,304 total)

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