Page 20 – Support | Kriesi.at – Premium WordPress Themes

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February 6, 2025 at 3:33 pm in reply to: mobile menu right #1476527

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 6, 2025 at 3:30 pm in reply to: registration did not work #1476526

Rikard
Keymaster

Hey Weston,

We have edited your account. Please login with your email and password in private.

Best regards,
Rikard

February 6, 2025 at 3:28 pm in reply to: Centre align 5 star icons #1476525

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

February 6, 2025 at 3:07 pm in reply to: Reduce gap between Icon list and text block #1476524
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
.content {
  padding-top: 0;
}
```
Best regards,
Rikard
February 6, 2025 at 3:05 pm in reply to: Evenprime #1476523

Rikard
Keymaster

Hey bulewold,

I’m seeing this in the sidebar on your site:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Could you share server error logs with us please?

Best regards,
Rikard

February 6, 2025 at 3:03 pm in reply to: Assistance Needed – Incorrect Email Used for Kresi Account #1476522

Rikard
Keymaster

Hey Lara,

I’ve edited your user. Please try logging in with your correct email and password in private.

Best regards,
Rikard

February 6, 2025 at 3:01 pm in reply to: The footer has disappeared #1476520

Rikard
Keymaster

Hi,

Yes, please replace your current header.php file with the parent theme file. You can rename the old file in order to keep it intact.

Best regards,
Rikard

February 6, 2025 at 2:59 pm in reply to: Layout issues after Woocommerce updates #1476518

Rikard
Keymaster

Hi,

Thanks for the update, please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 5, 2025 at 7:56 pm in reply to: The footer has disappeared #1476448

Rikard
Keymaster

Hi,

Thanks for that. Please read what I wrote earlier:

Are you overriding footer.php or header.php in a child theme?

Did you replace header.php in your child theme with the parent theme file?

Best regards,
Rikard

February 5, 2025 at 7:54 pm in reply to: Quick question #1476446

Rikard
Keymaster

Hey Sean,

That element is called Icon Circles, you can find it in the Layout Builder.

If you are referring to Themeforest login details, then please reach out directly to their support.

Best regards,
Rikard

February 5, 2025 at 7:51 pm in reply to: ?????????????????????????????????? #1476444

Rikard
Keymaster

Hey sobreton,

If this problem is about importing demos again, then please don’t start additional threads. You won’t get help faster if you do.

Best regards,
Rikard

February 5, 2025 at 7:49 pm in reply to: Theme Enfold – Update from v4.5 to v6.0 #1476443

Rikard
Keymaster

Hey Rolf,

The update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 5, 2025 at 7:49 pm in reply to: Background Images #1476441

Rikard
Keymaster

Hi mihasmon,

Please check the resolution of the images when you are selecting them from the media gallery.

Best regards,
Rikard

February 5, 2025 at 7:47 pm in reply to: HELP ! #1476439

Rikard
Keymaster

Hey sobreton,

We read your other thread and we understand that you have moved on to another template. Please let us know if you should need any further help with this. The problem with importing demos are due to your hosting provider, you can read more in these threads:

https://kriesi.at/support/topic/demo-installation-ovh/
https://kriesi.at/support/topic/issue-to-import-agency-demo-file-one-pager/

Best regards,
Rikard

February 5, 2025 at 7:42 pm in reply to: Demo pages are not generated #1476437

Rikard
Keymaster

Hi,

Thanks for that. Could you upgrade the account to have administrator rights as well please?

Best regards,
Rikard

February 5, 2025 at 7:41 pm in reply to: Enfold theme #1476436

Rikard
Keymaster

Hey Stefan,

You need access to the theme files first of all, and that is done via a Themeforest account. If you can’t access the account which was used to purchase your original license, then you will be better off buying a new license.

Once you have access to the theme files, then the update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 5, 2025 at 7:38 pm in reply to: error cURL error 28: #1476435

Rikard
Keymaster

Hi,

Thanks for the update.

Best regards,
Rikard

February 5, 2025 at 10:38 am in reply to: Demo pages are not generated #1476403

Rikard
Keymaster

Hi,

Thanks for that. Does your site have a URL as well?

Best regards,
Rikard

February 5, 2025 at 10:34 am in reply to: Reduce gap between Icon list and text block #1476402
Rikard
Keymaster
Hi,

This CSS is causing that to happen:
```
@media only screen and (min-width: 1600px) {
  #main .content {
    min-height: 1000px;
  }
}
```
Did you add that in Quick CSS maybe? We can’t see where it’s coming from exactly, since the styling is served via a caching plugin.

Best regards,
Rikard
February 5, 2025 at 10:32 am in reply to: Layout issues after Woocommerce updates #1476401

Rikard
Keymaster

Hey So Evolve,

We haven’t had any other reports about that no. I had a look at your site but I can’t see anything obviously wrong with it, could you share screenshots highlighting the problems please?

Best regards,
Rikard

February 5, 2025 at 10:22 am in reply to: slideshow element: video doesn’t show on mobile #1476398

Rikard
Keymaster

Hi,

Autoplay videos are disabled for mobile devices. Using a regular video element where the user has the option to start playing the video on mobile devices might be a good solution.

Best regards,
Rikard

February 5, 2025 at 10:20 am in reply to: The footer has disappeared #1476397

Rikard
Keymaster

Hey Tikitaka2020,

Are you overriding footer.php or header.php in a child theme? If so, then try replacing those files with the parent theme files.

Best regards,
Rikard

February 4, 2025 at 8:16 pm in reply to: Footer disappeared in Dev environment #1476353

Rikard
Keymaster

Hey John,

Are you overriding footer.php or header.php in a child theme? If so, then please try to replace those files with the parent theme files.

Best regards,
Rikard

February 4, 2025 at 8:16 pm in reply to: Hamburger Menu Disappearing In Desktop But Visable in Tablet & Mobile #1476352

Rikard
Keymaster

Hey John,

Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

February 4, 2025 at 8:14 pm in reply to: Cant remove or change background image? #1476351

Rikard
Keymaster

Hey shynee,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

February 4, 2025 at 8:13 pm in reply to: Demo pages are not generated #1476350

Rikard
Keymaster

Hey bartmannsebastian,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 4, 2025 at 8:12 pm in reply to: Images don’t load when using Avia layout builder #1476349

Rikard
Keymaster

Hey robjamuk,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 4, 2025 at 8:11 pm in reply to: Issue to import Agency demo file (One pager) #1476348

Rikard
Keymaster

Hey Ad-Min747,

Which hosting provider are you using? Did you try importing the demo manually? https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo. If you need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

February 4, 2025 at 8:10 pm in reply to: Proposal for Increasing Product Trust Through Authentic Reviews #1476347

Rikard
Keymaster

Hey M Shoaib Shahid,

Thanks for the offer, we are not interested at the moment though.

Best regards,
Rikard

February 4, 2025 at 8:09 pm in reply to: icon flipbox bigger icons #1476346

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 571 through 600 (of 91,812 total)

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