Page 1976 – Support | Kriesi.at – Premium WordPress Themes

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December 1, 2017 at 5:23 am in reply to: Letter ß problem in team member lists #883683

Rikard
Keymaster

Hey Funk86,

Sorry for the late reply. The ß seems to work in the footer on your site so I’m not sure why it’s not working in the team member element. First off, could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

December 1, 2017 at 5:18 am in reply to: Showing woocommerce order table beside customer details … #883682

Rikard
Keymaster

Hi trabisafari,

Could you post a link to your site so that we can have a closer look please?

Best regards,
Rikard

December 1, 2017 at 5:17 am in reply to: Ajax Error!!! error – Slider Revolution #883681

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for letting us know. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 1, 2017 at 5:16 am in reply to: Video stopped working #883679

Rikard
Keymaster

Hi Renata,

Sorry for the late reply. Clearing you cache is something you should always do after updates, could you try that out please? If that doesn’t help then please post admin login details in private so that we can have a closer look at the backend of your site.

Best regards,
Rikard

December 1, 2017 at 5:12 am in reply to: Pop up #883678
Rikard
Keymaster
Hi,

Sorry for the late reply, you could try something like this:
```
<a href="http://yoursite.com/link" rel="prettyPhoto">Open in lightbox</a>
```
If that is not what you are looking for then I think you would have to find a plugin which will add functionality like that.

Best regards,
Rikard
December 1, 2017 at 5:09 am in reply to: Ultimate Member plugin login page compatibility issue? #883677

Rikard
Keymaster

Hey kevinxjt,

Sorry for the late reply. Could you try to turn off auto optimize? It looks like that is the CSS which is causing that layout.

Best regards,
Rikard

December 1, 2017 at 4:59 am in reply to: Can you use video as a blog post preview / featured image? #883675

Rikard
Keymaster

Hi Lyse,

It’s not really up to us to fix things which is generated by a third party plugin, could you try contacting the plugin author first please? I’m guessing that the image size generated by the plugin is too large.

Best regards,
Rikard

November 27, 2017 at 12:15 pm in reply to: having issues while importing some of themes #882182

Rikard
Keymaster

Hi,

I checked your first site and the restaurant demo seems to have been imported just fine when I view the front end. Did you manage to get it working?

Best regards,
Rikard

November 27, 2017 at 12:12 pm in reply to: Add a custom Styling-tab to Enfold Theme Options General-Styling-Area #882179

Rikard
Keymaster

Hey hoibi1984,

That would be beyond the scope of support policy unfortunately, I’m not sure what you would need it for though?

Best regards,
Rikard

November 27, 2017 at 12:10 pm in reply to: Animate Text Over Video Background #882177

Rikard
Keymaster

Hi,

Thanks for the feedback. I would suggest that you use a child theme for any customisations, otherwise you will lose them on updates. You can download a basic child theme here: kriesi.at/documentation/enfold/downloads/

Best regards,
Rikard

November 27, 2017 at 4:28 am in reply to: Menu is over my logo #882088
Rikard
Keymaster
Hey Romanidse,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
You can adjust the exact screen size you want the break point at by changing the value 1024.

Best regards,
Rikard
November 27, 2017 at 4:24 am in reply to: ALB – Elementor #882086

Rikard
Keymaster

Hi,

Those are probably added from a plugin, are you sure that you are not using a social sharing plugin?

You cannot combine builders like that. So yes, you would likely have to start over if you want to use the theme builder instead.

Please post admin login details in private if you should need any further help.

Best regards,
Rikard

November 27, 2017 at 4:18 am in reply to: Logo Area font color #882084

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 27, 2017 at 4:17 am in reply to: Video Full width slider not playing in Safari #882083

Rikard
Keymaster

Hi,

Thanks but the login details are not working, could you check and verify please?

Best regards,
Rikard

November 26, 2017 at 1:20 pm in reply to: Kreisi Themes #881878

Rikard
Keymaster

Hey Gary Talcott,

Improving load times can be very difficult, the easiest fix you could try would be to minimize the content on your landing page. There are plenty of guides on how to speed up your installation online, if you need help then I would recommend that you contact a service like SteadyWP.

Best regards,
Rikard

November 26, 2017 at 1:10 pm in reply to: Package deal, using a theme on several domains #881877

Rikard
Keymaster

Hey Frederik Moreau,

Since we only sell though Themeforest, we have to follow their rules, and we don’t really have the ability to give special deals to anyone unfortunately. We have a lot of agency customers though, and they simply buy a new license for each site they make. Not sure if you would be interested in that though.

Best regards,
Rikard

November 26, 2017 at 7:53 am in reply to: which kriesi theme is this #881846

Rikard
Keymaster

Hey lisa,

That is Enfold, you can purchase it here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

November 26, 2017 at 7:43 am in reply to: Mobile Scrolling issue with menu #881845

Rikard
Keymaster

Hey svu,

I’m not sure I understand the problem you are having, could you try to explain a bit further please?

Best regards,
Rikard

November 26, 2017 at 7:40 am in reply to: General styling Main Content hover link problem #881844

Rikard
Keymaster

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

November 26, 2017 at 7:38 am in reply to: Video isn't stretching to the full width #881843
Rikard
Keymaster
Hey Andrea,

Please try the following in Quick CSS under Enfold->General Styling:
```
.mejs-container {
  width: 100% !important;
}
```
Best regards,
Rikard
November 26, 2017 at 7:35 am in reply to: Fullwidth Easy Slider with background #881842
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-475 #full_slider_1 {
  padding:70px;
}
```
Best regards,
Rikard
November 26, 2017 at 7:30 am in reply to: Avia Layout Builder – not loading on certain pages, stucked on spinning circle #881840

Rikard
Keymaster

Hi wmaker,

Thanks for the feedback, I’ll go ahead and close the thread then.

Everyone else posting in this thread; open your own threads like you should have done to begin with.

Best regards,
Rikard

November 26, 2017 at 7:23 am in reply to: IMPORTANT! Video Fullscreen with WordPress 4.9 with Enfold 4.2 #881839

Rikard
Keymaster

Hi,

Did you try the suggestions in this thread? They have worked for other user: https://kriesi.at/support/topic/video-background-broken-in-enfold-4-2/

Best regards,
Rikard

November 26, 2017 at 7:21 am in reply to: mp4 full height background not loading #881838

Rikard
Keymaster

Hi,

You can roll back if you want, but I’m pretty sure the suggestions in the other threads should work if you want to try them out.

Best regards,
Rikard

November 26, 2017 at 7:19 am in reply to: Pictures cropped on horizontal gallery #881837

Rikard
Keymaster

Hi Fritz,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 26, 2017 at 6:52 am in reply to: Does not recognise my user name and Password #881834

Rikard
Keymaster

Hi,

I search for both those emails and there are no accounts registered on them, not sure if you might have forgotten which email you used? Like Victoria said; we don’t delete user accounts even if the support is expired.

For your problem; could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 26, 2017 at 6:48 am in reply to: Breakpoints for fullwidth-slider-height? #881833

Rikard
Keymaster

Hi,

It can be very difficult to get the image just right on all screen sizes unfortunately, one thing you could try would be to add multiple sliders and use images adapted for the screen size in question. You can show/hide the correct one in the Screen Options tab.

Best regards,
Rikard

November 26, 2017 at 6:45 am in reply to: Hide time in Enflod Latest news widget #881832
Rikard
Keymaster
Hey Karin_Tara,

Please try the following in Quick CSS under Enfold->General Styling:
```
.news-headline .news-time {
  display:none;
}
```
Best regards,
Rikard
November 25, 2017 at 8:10 am in reply to: Menu in Consulting Demo #881523
Rikard
Keymaster
Hi,

Did you use the full URL for your anchor links?
```
http://your.site/#anchor
```
Best regards,
Rikard
November 25, 2017 at 8:09 am in reply to: Full-Width problems #881522

Rikard
Keymaster

Hey cusonat,

It’s difficult to help you out if we can’t actually see the site, could you upload it to a live server maybe?

Best regards,
Rikard
Author

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Viewing 30 posts - 59,251 through 59,280 (of 93,301 total)

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