Page 1910 – Support | Kriesi.at – Premium WordPress Themes

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January 11, 2018 at 8:00 am in reply to: Freshdesk Chat Widget not operating properly #896025

Rikard
Keymaster

Hi llpavelich,

I’m not sure which code you are referring to, where does the plugin tell you to insert the code?

Best regards,
Rikard

January 11, 2018 at 7:59 am in reply to: Repeated installation issues #896024

Rikard
Keymaster

Hey helban,

Did you try increasing the memory allocated to PHP on your installation? I would recommend that you have 256mb: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Best regards,
Rikard

January 11, 2018 at 7:57 am in reply to: show list artiles like Post slider #896019

Rikard
Keymaster

Hi,

Thanks for the login details, did you try to set a featured image for your articles? Otherwise they will only show the default icon like it’s displayed now.

Best regards,
Rikard

January 11, 2018 at 7:51 am in reply to: Full Width Sliders not loading on Google Chrome #896013

Rikard
Keymaster

Hi,

There are very long waiting times for a lot of files on the server, please see private. That is something you would have to bring up with your hosting provider to get those times lowered, or change hosting provider.

If you should need help speeding your site up then I would recommend contacting a service like SteadyWP. You could also try a caching plugin like WOT Cache to see if you get any improved results.

Best regards,
Rikard

January 11, 2018 at 7:46 am in reply to: HTML-Quellcode mit Javascript VOR Ihrem Google Analytics Tracking Code platziere #896009
Rikard
Keymaster
Hi,

Please try this in your child theme’s functions.php file:
```
function susanna_tracking_code(){ ?>
<script type=”text/javascript”>
var gaProperty = ‘UA-XXXXXXX-X’;
var disableStr = ‘ga-disable-‘ + gaProperty;
if (document.cookie.indexOf(disableStr + ‘=true’) > -1) {
window[disableStr] = true;
}
function gaOptout() {
document.cookie = disableStr + ‘=true; expires=Thu, 31 Dec 2099 23:59:59 UTC;
path=/’;
window[disableStr] = true;
} </script>
<?php }
add_action('wp_head', 'susanna_tracking_code', 1);
```
Best regards,
Rikard
January 11, 2018 at 7:42 am in reply to: Gallery full width #896006

Rikard
Keymaster

Hi,

Thanks for the feedback, what did you use to create that element? Is it a plugin?

Best regards,
Rikard

January 11, 2018 at 7:39 am in reply to: Page not rendering properly on mobile #896005
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 479px) {
.page-id-5103 .avia_textblock  img {
  width:100% !important;
  min-width:100% !important;
}
}
```
Best regards,
Rikard
January 11, 2018 at 7:20 am in reply to: Error on the page #896003

Rikard
Keymaster

Hey 1953ahddub,

Thanks for the details, though the WordPress login is not working. Could you check and verify please?

Best regards,
Rikard

January 11, 2018 at 7:18 am in reply to: button i full screen slider #896002

Rikard
Keymaster

Hey jayfarr1982,

Could only see the actual icon on my end using Chrome, how can we reproduce the problem?

Best regards,
Rikard

January 11, 2018 at 7:16 am in reply to: Gallery feature not placing images correctly #896001

Rikard
Keymaster

Hi,

Thanks for that, I think the problem there is that the images are not equal in height. On the first row for instance, the first one is 394 pixels high and the second one is 391. Could you try cropping or editing your images so that they are all the same height to see if that helps please?

Best regards,
Rikard

January 11, 2018 at 7:08 am in reply to: facebook likebox width problem #896000

Rikard
Keymaster

Hi,

Thanks for that, I can see that you are running 3.8. Are you having problems when updating to 4.2? If so then we would need to be able to see the actual problem in order to help you out.

Best regards,
Rikard

January 11, 2018 at 7:05 am in reply to: Full width easy slider not working #895999

Rikard
Keymaster

Hey taoleo,

Thanks for the login details, did you try clearing the cache from your caching plugin and reload the page? Also, there is an error message coming from AutoOptimize on the page, could you try disabling that plugin to see if that helps?

Best regards,
Rikard

January 11, 2018 at 6:59 am in reply to: Problem with borders color #895998

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 11, 2018 at 6:58 am in reply to: Open in a lightbox / modal window #895997
Rikard
Keymaster
Hey smiollis,

Please try something like this in a text block for instance:
```
<a href="http://your.site/" rel="lightbox">Click me to open in lightbox</a>
```
Best regards,
Rikard
January 11, 2018 at 6:56 am in reply to: Popup from Popup Maker not opening #895996

Rikard
Keymaster

Hey Gert Rautenbach,

First off, could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Second, are you only going to use that lightbox on the site? If so, did you try disabling the theme lightbox in the theme options?

Best regards,
Rikard

January 11, 2018 at 6:53 am in reply to: Enfold Visual Artist demo bug #895994

Rikard
Keymaster

Hi,

Thanks for the feedback and screenshots, I still can’t see the problem on either iphone or android on the demo page, but I can see some missing images on your own installation. Did you try to replace them with your own images? That might help to at least see if the images themselves are the problem.

Best regards,
Rikard

January 11, 2018 at 6:37 am in reply to: autplay code stops background video from autolooping #895993

Rikard
Keymaster

Hi Max,

Thanks for the feedback, the new release should hopefully fix the issue you are pointing out.

Best regards,
Rikard

January 11, 2018 at 6:36 am in reply to: space head #895991
Rikard
Keymaster
Hey bcdcosmetici99,

Please try the following in Quick CSS under Enfold->General Styling:
```
#advanced_menu_toggle, #advanced_menu_hide {
  display:none !important;
}
```
Best regards,
Rikard
January 11, 2018 at 6:34 am in reply to: Deleting LayerSlider Plugin #895990

Rikard
Keymaster

Hi Eric,

Adding that code would not remove any files no, I’ve never tried to do it myself, but maybe you could try adding the code and then deleting the folder afterwards? I can’t guarantee that it would work though, maybe you could try it out on a local install first?

Best regards,
Rikard

January 11, 2018 at 6:32 am in reply to: Style problems in iPad pro "in-app browser" from Gmail or Facebook #895988

Rikard
Keymaster

Hi,

Still no news unfortunately, debugging in those browsers is very difficult, since we can’t inspect the problem. Like Ismael pointed out earlier, we don’t actually support in-app browsers like these, even though we would like to of course. But the debugging part is what is stopping us as we can’t actually see what the problem is.

Did you do any customisations to the theme at all? If so then please try to remove them to see if that problem goes away.

Best regards,
Rikard

January 11, 2018 at 5:41 am in reply to: Header problems that I can't figure out #895979

Rikard
Keymaster

Hi,

Thanks for the feedback, could you try contacting Envato support to gain access to your account again maybe? We can’t really help you out with that unfortunately, since Envato handle all sales and distribution of the theme.

Best regards,
Rikard

January 10, 2018 at 10:43 am in reply to: Post title, Category and featured image not shown when using Avia Builder #895581

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 10, 2018 at 10:41 am in reply to: Deleting LayerSlider Plugin #895576
Rikard
Keymaster
Hey Eric,

You should be able to deregister it if you use this in your functions.php file:
```
add_theme_support('deactivate_layerslider');
```
Best regards,
Rikard
January 10, 2018 at 10:40 am in reply to: Google Map Stopped Working #895575

Rikard
Keymaster

Hey svortho,

Yes, you need to register the site for an API now, please refer to this: http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

Best regards,
Rikard

January 10, 2018 at 10:37 am in reply to: facebook likebox width problem #895574

Rikard
Keymaster

Hey decode,

Are you having that problem using 4.2, as far as I know it should be fixed. Could you post a link to your site so that we can have a closer look?

Best regards,
Rikard

January 10, 2018 at 10:12 am in reply to: Set global imagetext-shadow #895566

Rikard
Keymaster

Hey Terry,

Could you post a link to where we can see the element you want to apply this to please?

Best regards,
Rikard

January 10, 2018 at 10:09 am in reply to: Page not rendering properly on mobile #895565

Rikard
Keymaster

Hey navindesigns,

I couldn’t see any problems on my end using Chrome, could you post a screenshot of the issue and how to reproduce it please?

Best regards,
Rikard

January 10, 2018 at 10:07 am in reply to: Tab Element Functionality #895564

Rikard
Keymaster

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2018 at 10:02 am in reply to: Fehler im Avia-Builder, Seitenelemente verschwinden #895563

Rikard
Keymaster

Hallo Susanne,

Can we communicated in english instead of german please? We only have one german speaking moderator so you will get help faster if you do. I understand a lot of german so I understand your problem, on which page can we reproduce the error?

Best regards,
Rikard

January 10, 2018 at 9:40 am in reply to: Not receiving emails from Enfold Contact Form and Contact 7 Form #895560

Rikard
Keymaster

Hey ezUpstarts,

If it’s not working with Contact Form 7 either then it’s not a theme problems, it’s likely a misconfiguration on your mail server. I’m not sure which IT support you’ve been in touch with, but your hosting provider should be able to help you get that straightened out.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 57,271 through 57,300 (of 92,320 total)

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