Page 1894 – Support | Kriesi.at – Premium WordPress Themes

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February 13, 2018 at 4:42 am in reply to: Spam Emails from contact form #911490

Rikard
Keymaster

Hi,

Thanks for the feedback, though I have no idea what your hosting provider means by resetting the Captcha. First off, please try to update your theme to the latest version (4.2.3) to see if that helps : http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 13, 2018 at 4:37 am in reply to: Google analytics code #911485

Rikard
Keymaster

Hi,

Like I wrote earlier; it’s not up to us to decide that.

Best regards,
Rikard

February 13, 2018 at 4:35 am in reply to: Mobile Menu or Burger Menu Style on all screen sizes #911484

Rikard
Keymaster

Hi,

Thanks for the login details. I added the CSS I sent previously to Quick CSS and it’s working as it should, please review your site. If that is not what you are looking for then please try to explain a bit further.

Best regards,
Rikard

February 13, 2018 at 4:04 am in reply to: Posts Date on pages, Read More/Author font size, Excerpt line-height #911464
Rikard
Keymaster
Hi,

Thanks for that.

1. Please try this in Quick CSS:
```
.page-id-6830 .slide-meta-time {
  display:none;
}
```
2. And this as well:
```
.page-id-6830 a.more-link {
  font-size:16px;
}
```
3. I’m not sure I understand what you mean by this, where is the line height off exactly? The line height of the excerpt? If so then please try to remove your code so that we can see what it looks like without it.

Best regards,
Rikard
February 12, 2018 at 3:22 pm in reply to: Video in fullscreen slider not displayed properly after upgrading to Enfold 4.2 #911128

Rikard
Keymaster

Hi,

Thanks for helping out @goldengate415 :-)

Please try updating to the latest version of the theme @kilimats: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 12, 2018 at 3:20 pm in reply to: Blog Images Not Displaying #911127

Rikard
Keymaster

Hi,

Thanks for the feedback. If you are familiar with how the builder works then you know that you have to add the featured image manually to it, right? I wanted to have a look at the backend but the login details are not working, could you check and verify please?

Best regards,
Rikard

February 12, 2018 at 7:24 am in reply to: Full width easy slider not working #910942

Rikard
Keymaster

Hi,

Thanks for the feedback. You could try running this plugin in order to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

If that doesn’t work then please try updating manually via FTP as explained in the article I posted previously.

Best regards,
Rikard

February 12, 2018 at 7:22 am in reply to: Blog Images Not Displaying #910941

Rikard
Keymaster

Hey glenneill,

Do you mean that images are not showing on the URL in private or in the actual posts? They are showing on the listing page on my end, but not in the actual posts. If you are using the layout builder to create your posts, then you will need to add the image manually to the content.

Best regards,
Rikard

February 12, 2018 at 7:19 am in reply to: Right Sidebar to be ON for Parent Pages #910938

Rikard
Keymaster

Hey mjadvnt,

You can set that individually for each page in the Layout menu on the right hand side of the screen. Please try that out.

Best regards,
Rikard

February 12, 2018 at 7:18 am in reply to: partner/logo element hover text bug #910937

Rikard
Keymaster

Hi,

Yes but did you change the values for the actual images under Media?

Best regards,
Rikard

February 12, 2018 at 7:17 am in reply to: unknown image sizes #910935

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 12, 2018 at 7:16 am in reply to: child theme basic question #910934

Rikard
Keymaster

Hi,

If you use a plugin and do not change any of the theme files, then you should be safe on updates yes. But I would recommend that you backup your site and settings anyway just to be sure.

Best regards,
Rikard

February 12, 2018 at 7:14 am in reply to: Sidebar not showing #910933

Rikard
Keymaster

Hi,

Glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 12, 2018 at 7:10 am in reply to: Can you display the desktop version of this theme by default on a phone? #910932

Rikard
Keymaster

Hey flyerandice,

Thanks for the feedback, so you managed to get it working?

Best regards,
Rikard

February 12, 2018 at 7:09 am in reply to: demo import doesn't work #910931

Rikard
Keymaster

Hi,

Thanks for that, the problem is that your server is throwing a 500 internal server error on the admin-ajax.php file. You can try to import the file in private instead to see if you have any luck with it.

Best regards,
Rikard

February 12, 2018 at 7:03 am in reply to: Mailchimp button change #910929
Rikard
Keymaster
Hey poylomat,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-mailchimp-form .button {
  background-color:red !important;
  color:green !important;
  font-size:20px !important;
}
```
Not sure what you mean by name though?

Best regards,
Rikard
February 12, 2018 at 6:59 am in reply to: Changing a Blog Post default format? #910925

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 12, 2018 at 6:58 am in reply to: Change Main Menu #910924
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
@media only screen and (min-width: 991px) {
#avia-menu {
  margin-left:-100px;
}
}
```
Best regards,
Rikard
February 12, 2018 at 6:53 am in reply to: Menu not showing completely #910923

Rikard
Keymaster

Hey jdrakeproductions,

I’m on a 13″ screen as well, but I can see the whole dropdown on my end. Could you post a screenshot of what you are seeing on your end please?

Best regards,
Rikard

February 12, 2018 at 6:46 am in reply to: Portfolio "related" items not showing on some entries only #910921

Rikard
Keymaster

Hey markvanhaze,

I see a related section in the URL in private. Did you manage to get it working? If not then please try to clear your browser cache and reload the page.

Best regards,
Rikard

February 12, 2018 at 6:43 am in reply to: Menu Bar Below #910920

Rikard
Keymaster

Hey denisj77,

I’m not sure I understand what you mean by that, could you try to explain a bit further please?

Best regards,
Rikard

February 12, 2018 at 6:42 am in reply to: Testimonial images not loading after clicking through tab section #910919

Rikard
Keymaster

Hi,

I can’t reproduce this on my end on Chrome, the images display fine and the animation too. Did you try clearing your browser cache and reload the page?

Best regards,
Rikard

February 12, 2018 at 6:36 am in reply to: How to change color of mobile sub menu? #910918
Rikard
Keymaster
Hey DROR,

It’s a semitransparent background, you can adjust it with this CSS:
```
@media only screen and (max-width: 990px) {
.av_header_transparency .sub-menu {
    background: rgba(255,255,255,0.3) !important;
}
}
```
Best regards,
Rikard
February 12, 2018 at 6:33 am in reply to: Adding fonts from .oft #910917
Rikard
Keymaster
Hi,

Please try to use the full URL in your CSS, for instance:
```
http://your.site/folder/font.ttf 
```
Also make sure that you actually import it in your CSS, you can read more about importing fonts here: https://www.w3schools.com/cssref/css3_pr_font-face_rule.asp

Best regards,
Rikard
February 12, 2018 at 6:30 am in reply to: display settings for tables not working after update, only cyrillic letters #910916

Rikard
Keymaster

Hey enricobaumgart,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem.

Best regards,
Rikard

February 12, 2018 at 6:28 am in reply to: Unable to open image #910915

Rikard
Keymaster

Hey farahjanjua,

I’m not sure I understand what you are looking to do, could you post a screenshot highlighting what you would like to change please?

Best regards,
Rikard

February 12, 2018 at 6:26 am in reply to: How to change the font size via css file. #910914

Rikard
Keymaster

Hey jack000486,

You can find all the documentation here: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

February 12, 2018 at 6:22 am in reply to: Fullwidth SubMenu not wide enough #910913

Rikard
Keymaster

Hi,

There is no difference really, it’s the same support and the same forum. The new rule is that you have to pay to actually access support after the initial 6 months. But I’m guessing that you have several purchases so that might not be an issue for you?

Best regards,
Rikard

February 12, 2018 at 6:18 am in reply to: Since update Mobile is not showing icons #910912

Rikard
Keymaster

Hey Arlie_Francis,

Did you try to disable your auto optimize plugin? If that doesn’t help then please post admin login detail in private so that we can have a closer look.

Best regards,
Rikard

February 12, 2018 at 6:13 am in reply to: Contact form doesn't work reliably when nested in tab section #910911

Rikard
Keymaster

Hi,

It’s difficult to say what could have gone wrong there, do you want to keep on using CF7? Otherwise we probably need to see server logs to see what might have gone wrong. Or maybe this will work? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 56,791 through 56,820 (of 92,852 total)

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