Hi,

You don’t need to send a screenshot, I can send you one instead. Please see private.

Best regards,
Rikard

Hey LucianaGraphic,

Thanks for the login details, though I couldn’t see any problems on my end, the builder is loading as it should. I can see that your child theme is not active though, does the problem occur when activating the child theme?

Best regards,
Rikard

Hi Colin,

You can use the Navigation Menu widget for instance? You can simply drag and drop that to a sidebar or use it inside of a Widget Area element in the Layout Builder. You can create new menus under Appearance->Menus.

I’m not sure what requirements you have though, so if you should need any further help then please post a link to your site and point out the menus there.

Best regards,
Rikard

Hey aquibikes,

Thanks for the link and screenshot, though the feed is working on my end. Did you try clearing your browser cache and reload the page?

Best regards,
Rikard

Hi,

Using a child theme is not really difficult, you can download a starter child theme here: https://kriesi.at/documentation/enfold/downloads/. The only job of a child theme is to override the parent, and if the child files are empty, like in the starter child theme, nothing will be overridden.

Best regards,
Rikard

Hi Lothar,

It doesn’t really matter to be honest, but I’m guessing that you filled out the API key and user name on the backend to get automatic updates? If you did then you can find out which license you have used on which site.

Best regards,
Rikard

Hi,

Thanks for that, so you are using a plugin for that? If so then we need to inspect the actual element, a screenshot doesn’t help much I’m afraid. Could you post a link to a page where we can inspect the actual element please?

Best regards,
Rikard

Hi,

Thanks for the feedback, if you can’t get it to work from the WordPress backend, then please try to update manually via FTP. You will find an instructional video on the link I sent if you don’t know how to do that.

Best regards,
Rikard

Hi,

Sorry for that, rearranging already activate plugins is working, but adding new ones it not. I tried deactivating the active plugins but that didn’t resolve the problem either.

Could you try reinstalling WordPress to see if that helps (see private)? If not then please try activating one of the default WordPress themes to see if the problem goes away.

Best regards,
Rikard

Hey Imaginacomm,

When selecting the image from the Media library, you will get an option on the right hand side of the screen called ATTACHMENT DISPLAY SETTINGS, did you check the resolution you have selected there?

Best regards,
Rikard

Hey Deanna,

Which version of PHP are you running on the server? Also, you should always perform updates on a staging server first to avoid things like these on your production sites. If you should need help maintaining your sites then I can recommend a service like SteadyWP.

Best regards,
Rikard

Hi,

Thanks for that, though I’m not sure exactly what you are trying to add which is not saving? I tried editing the bottom text block on the page in private and that worked without any problems. I added the word “edit” in a paragraph.

Best regards,
Rikard

Hey Debby Rijvers,

Thanks for reaching out. You can download the latest version of the theme on your Themeforest account, the place where you bought the theme.

Best regards,
Rikard

Hi,

The PHP version you are using is very old, running WordPress requires minimum 5.6. Could you try updating the PHP version to that or higher please?

Best regards,
Rikard

Hi,

Thanks for the feedback, please let us know if you should need any further help on the topic.

Best regards,
Rikard