Page 1888 – Support | Kriesi.at – Premium WordPress Themes

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February 23, 2018 at 5:15 am in reply to: Enfold Demo Content Problem #916506

Rikard
Keymaster

Hi Nathan,

Thanks for the feedback, so you are running the Shop demo? If so then please try to import the file in private under Enfold->Import/Export. If the settings don’t apply then please try to toggle a setting and save.

Best regards,
Rikard

February 23, 2018 at 5:06 am in reply to: Mobile illustration of code blocks #916505

Rikard
Keymaster

Hi Sebastian,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 23, 2018 at 5:04 am in reply to: Embedding YouTube Video #916504

Rikard
Keymaster

Hi,

Thanks @guenni007 for helping out :-)

Best regards,
Rikard

February 23, 2018 at 4:47 am in reply to: Where to change mobile background image? #916502

Rikard
Keymaster

Hi,

Thanks for the feedback, you can change the background image for mobile if you edit the front page. Then edit the Fullscreen Slider element by hovering over it and click on the pen+paper icon. Then click then video you have inserted there, there you will see the Choose fallback image for mobile devices option where you can change the image.

Best regards,
Rikard

February 23, 2018 at 4:39 am in reply to: Elementor Page Builder #916500
Rikard
Keymaster
Hey Photoviews7,

Thanks for the feedback, but that will likely never happen. Our builder is the base of our entire product, without it we don’t have much.

Best regards,
Rikard
- This reply was modified 7 years, 9 months ago by Victoria.
February 23, 2018 at 4:35 am in reply to: get color section 51px high #916498
Rikard
Keymaster
Hi Alex,

Please try this CSS as well:
```
#av_section_1 {
  min-height:0 !important;
}
```
Best regards,
Rikard
February 23, 2018 at 4:29 am in reply to: 4.2.4 Issues #916495

Rikard
Keymaster

Hi Ryan,

Yes it’s likely, I wasn’t able to reproduce it though so let’s wait for Mike to chime in.

Best regards,
Rikard

February 23, 2018 at 4:25 am in reply to: How to remove the white background at drop down menu? #916493

Rikard
Keymaster

Hi,

Victorias CSS should work, it looks like the CSS being served on your site is coming from Auto Optimize, could you try disabling that please?

Best regards,
Rikard

February 23, 2018 at 4:18 am in reply to: search field is not working #916488

Rikard
Keymaster

Hi,

Thanks for the login details, does your website have a URL as well?

Best regards,
Rikard

February 23, 2018 at 4:15 am in reply to: Transparent Header #916487
Rikard
Keymaster
Hi Gary,

Thanks for that. Please try this CSS instead to see if it works better:
```
.av_header_glassy .main_menu .menu-item a {
  color: orange!important;
}
```
Best regards,
Rikard
February 23, 2018 at 4:04 am in reply to: vimeo embed #916482
Rikard
Keymaster
Hi,

Thanks for the feedback, I really can’t see any reason for that video not loading. No error messages, nothing, all I can think of would be a conflict of some kind. I created a test page though and it’s loading fine there, could you try to recreate the problem page maybe?

Best regards,
Rikard
- This reply was modified 7 years, 9 months ago by Rikard.
February 23, 2018 at 3:55 am in reply to: AVIA Custom HR with icon: width in % is ignored and is not responsive #916474

Rikard
Keymaster

Hi Chris,

Thanks for the feedback, I’ll go ahead and close the thread for now. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 23, 2018 at 3:54 am in reply to: Testimonials just show shortcode #916473

Rikard
Keymaster

Hi Buddy,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 23, 2018 at 3:47 am in reply to: Change BG color of the Accordion/Toggler header on Single Page Only #916470
Rikard
Keymaster
Hey MadRhino,

You can use the same code, but with the postid class in front of it to make it post specific. In this case:
```
.postid-10175 your code here 
```
Best regards,
Rikard
February 23, 2018 at 3:37 am in reply to: Masonry Gallery – Bug #916469

Rikard
Keymaster

Hi,

No we haven’t, I was referring to 4.2.4.

Best regards,
Rikard

February 22, 2018 at 3:45 pm in reply to: get color section 51px high #916140
Rikard
Keymaster
Hi Alex,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-9 .avia-builder-el-0 .container {
  padding-top:0 !important;
}
```
Best regards,
Rikard
February 22, 2018 at 3:37 pm in reply to: Enfold Demo Content Problem #916137

Rikard
Keymaster

Hi,

Thanks for the feedback, I’ve never encountered that before actually. Do you actually need the whole demo? If you only need a few pages then we can give you the shortcodes for them to add to new pages, you would need to activate debug mode in order to see shortcodes first though: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

If you are happy with only a few pages then please link to them here and we’ll send you the shortcodes for them.

Best regards,
Rikard

February 22, 2018 at 3:34 pm in reply to: Autoplay Color Section Video on Mobile and Tablets #916136

Rikard
Keymaster

Hey iainpdavies,

Autoplay is disabled on mobile devices because of manufacturer restrictions, Apple doesn’t allow it for instance. There is also the matter of users who might use up a lot of data if they must load a video when visiting your site.

Best regards,
Rikard

February 22, 2018 at 3:20 pm in reply to: LayerSlider not displaying correctly in Enfold (Text background color) #916128

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2018 at 3:19 pm in reply to: Two menus appear in mobile version #916127

Rikard
Keymaster

Hey RocioGonzalezMacias,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 22, 2018 at 3:08 pm in reply to: Transparent Header #916121

Rikard
Keymaster

Hey GaryBroadhurst,

Your site is in maintenance mode, please post login details in private so that we can view site.

Best regards,
Rikard

February 22, 2018 at 3:03 pm in reply to: Help With Insecure Kriesi Image SSL Problem #916117

Rikard
Keymaster

Hi,

Great, glad you solved it. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2018 at 2:39 pm in reply to: No so many entries on Magic menu !? #916092

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2018 at 2:33 pm in reply to: Where to change mobile background image? #916088

Rikard
Keymaster

Hey FinHenri,

Do you mean instead of the video of the front page? If so then you can change it in the first Color Section on that page. You might want to consider updating the theme as well since the version you are running is getting a bit old: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 22, 2018 at 2:26 pm in reply to: Header visibility and transparency setting is being ignored #916077

Rikard
Keymaster

Hi,

I changed the header behaviour on your front page to the default one and that works without any problems. Could you let us know how to reproduce the problem?

Best regards,
Rikard

February 22, 2018 at 2:22 pm in reply to: Email is not changing #916073

Rikard
Keymaster

Hey Xandria,

Where exactly are you changing that?

Best regards,
Rikard

February 22, 2018 at 8:29 am in reply to: Header visibility and transparency setting is being ignored #915933

Rikard
Keymaster

Hey theonlykieran,

Please try updating the theme to the latest version (4.2.4) to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/. Also, are you clearing the cache from your caching plugin and browser after you make changes?

Best regards,
Rikard

February 22, 2018 at 8:24 am in reply to: 7 Colums for logo #915932
Rikard
Keymaster
Hey Lara,

That is not shortcode, it’s CSS, and it shouldn’t go into the CSS class field. Please add it to Quick CSS instead and try this in the class field of the actual element:
```
one-seventh
```
Also, where were you given this code?

Best regards,
Rikard
February 22, 2018 at 8:18 am in reply to: Parallax content #915930

Rikard
Keymaster

Hey egystr,

That is not possible without custom code unfortunately, but you can set background images to parallax using Color Section elements.

Best regards,
Rikard

February 22, 2018 at 6:50 am in reply to: Need help with issue with Enflod + Woo CSV Import Suite (Exporting function) on wordpress #915910

Rikard
Keymaster

Hi,

If you are looking to buy the theme then you can do so here: themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 56,611 through 56,640 (of 93,028 total)

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