Page 1876 – Support | Kriesi.at – Premium WordPress Themes

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February 14, 2018 at 2:51 pm in reply to: Extra slash automatic added to URL on mobile when clicking on an anchor link #912286

Rikard
Keymaster

Hi,

Thanks for the feedback, I’ll leave the thread open in case you should need any further help from us.

Best regards,
Rikard

February 14, 2018 at 2:49 pm in reply to: How to install a font #912284

Rikard
Keymaster

Hi,

This isn’t anything theme specific, it’s general web development. Maybe this tutorial will help you out? http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/

Best regards,
Rikard

February 14, 2018 at 2:45 pm in reply to: New search result page? #912283

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:42 pm in reply to: Problem with Gallery and Instagram widget (Enfold) #912278
Rikard
Keymaster
Hi,

Ok, so you have customised core theme files? Is there a reason for you not running a child theme? Not running a child theme with customisations is not a very good idea to be honest with you. We really can’t debug versions of the theme which is this old, since we have made a lot of changes since it was released.

Best regards,
Rikard
- This reply was modified 7 years, 5 months ago by Rikard.
February 14, 2018 at 2:36 pm in reply to: Video #912274

Rikard
Keymaster

Hi,

Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:29 pm in reply to: white space separator doesn't work with negative value #912268

Rikard
Keymaster

Hi,

Glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:29 pm in reply to: eVision Responsive Columns #912265

Rikard
Keymaster

Hey Gerhard,

How are they supposed to look? I see what you are describing but I’m not sure how it looked before the update?

Best regards,
Rikard

February 14, 2018 at 2:22 pm in reply to: Site appears different at "incognito"-mode of the browser #912264

Rikard
Keymaster

Hey Marcel,

What exactly is different? Please try to point out the problem, it’s difficult for us to know otherwise. The version you see in incognito is likely to be the correct one, as the browser doesn’t use any caching in incognito mode.

Best regards,
Rikard

February 14, 2018 at 2:20 pm in reply to: password protected page not loading #912261

Rikard
Keymaster

Hi,

Thanks for the login details, though the page doesn’t seem to be password protected? It’s a draft as far as I can see, and I can preview it without any problems when logged in.

Best regards,
Rikard

February 14, 2018 at 2:16 pm in reply to: Enfold 4.2.3 two mobile menu's #912259

Rikard
Keymaster

Hi,

Jordans code should have worked, I just verified that. Could you post admin login details in private so that we can have a closer look please?

Best regards,
Rikard

February 14, 2018 at 6:38 am in reply to: Create Brand Pages #912120

Rikard
Keymaster

Hey Kes,

I’m not familiar with that plugin unfortunately, how can we see and reproduce the problem? We likely need access to the backend of your site so please include admin login details in private.

Best regards,
Rikard

February 14, 2018 at 6:32 am in reply to: Hintergrundbild responsive #912119

Rikard
Keymaster

Hi Karl,

Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 14, 2018 at 6:28 am in reply to: Updated theme and Mobile burger menu shows but doesn't work #912118

Rikard
Keymaster

Hi,

Thanks for the feedback, please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 14, 2018 at 6:25 am in reply to: Video self-hosted preview #912117

Rikard
Keymaster

Hi dmac,

I would try to host your video with Youtube or Vimeo, it will likely help with loading the video faster at least.

Best regards,
Rikard

February 14, 2018 at 6:19 am in reply to: Moving blog post Date + Removing extra space #912115

Rikard
Keymaster

Hi,

Forgot to close :-)

Best regards,
Rikard

February 14, 2018 at 6:19 am in reply to: Moving blog post Date + Removing extra space #912114

Rikard
Keymaster

Hi,

Thanks for the kind words, glad we could help :-)

I’ll close this for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 14, 2018 at 6:17 am in reply to: How to add the article directory #912113
Rikard
Keymaster
Hi,

You can create a list for that, for instance:
```
<ul>
<li>List item</li>
</ul>
```
Or maybe you could try a widget with a custom menu?

Best regards,
Rikard
February 14, 2018 at 5:52 am in reply to: Logo/Image Issue after WordPress Update #912112

Rikard
Keymaster

Hi,

Thanks for the screenshots and login details, though I’m not sure if I understand that problem. On the front page you have selected to not show a header so logo doesn’t show there, that is the way you want it, correct? I checked the page in private and it looks to be displaying the logo you have uploaded properly?

Best regards,
Rikard

February 14, 2018 at 5:41 am in reply to: How to put a 3/4 column in the center of the page? #912110

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007, did you try that out Anton?

Best regards,
Rikard

February 14, 2018 at 5:17 am in reply to: Video #912106

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.2.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 14, 2018 at 5:16 am in reply to: Slideshow / Lightbox #912105

Rikard
Keymaster

Hi Claudia,

There is nothing like that in any of our themes by default, you might be able to find a plugin which adds that for you, though I’m not aware of any unfortunately.

Best regards,
Rikard

February 14, 2018 at 5:11 am in reply to: Product gallery thumbnail is too big #912103
Rikard
Keymaster
Hi,

Thanks for the feedback. Please try the following in Quick CSS under Enfold->General Styling:
```
.single-product-main-image .thumbnails a {
    width: 47.5% !important;
}
```
Best regards,
Rikard
February 14, 2018 at 5:08 am in reply to: Checkbox and radiobutton values #912101

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 14, 2018 at 5:08 am in reply to: Problem with Gallery and Instagram widget (Enfold) #912099

Rikard
Keymaster

Hey VipProduction,

You are running an old version of the theme, could you try updating the theme to the latest version (4.2.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 14, 2018 at 5:06 am in reply to: Dimension #912098
Rikard
Keymaster
Hi,

Thanks for the feedback. Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-content-slider .slide-image img {
  min-width:100%;
}
```
Best regards,
Rikard
February 14, 2018 at 5:02 am in reply to: Homepage live does not match back end #912097

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 4:55 am in reply to: Fullwidth Easy Slider element visibility #912095

Rikard
Keymaster

Hi,

Did you remove the CSS you added in the field in Victorias screenshot first? Please remove it first and try the check boxes, if that doesn’t work then please add the CSS in Quick CSS under Enfold->General Styling.

Best regards,
Rikard

February 13, 2018 at 10:12 am in reply to: Social Profiles extending past page edge (boxed layout) #911582
Rikard
Keymaster
Hi,

It looks fine when I check it in my browser, you can change it to this instead if you like:
```
@media only screen and (max-width: 1600px) and (min-width: 787px) {
.main_menu {
    margin-right: 0;
}
}
```
Best regards,
Rikard
February 13, 2018 at 10:10 am in reply to: Blog Images Not Displaying #911581
Rikard
Keymaster
Hi,

Thanks for the feedback, I’m not sure if it’s the builder since you have several plugins from Thrive, could you try to deactivate them all? The first error message on the page is related to this bit of code:
```
<script type="text/javascript">
$("#example-basic").steps({
    headerTag: "h3",
    bodyTag: "section",
    transitionEffect: "slideLeft",
    autoFocus: true
});
</script>
```
What is that for and where did you add it? You might want to remove that as well to see if that is where the conflict is coming from. Also make sure to clear the cache from your caching plugin after changing something on the site.

Best regards,
Rikard
February 13, 2018 at 6:47 am in reply to: Video Upload trouble #911555

Rikard
Keymaster

Hi Luca,

Glad we could help, please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
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Viewing 30 posts - 56,251 through 56,280 (of 92,363 total)

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