Page 1832 – Support | Kriesi.at – Premium WordPress Themes

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March 27, 2018 at 5:25 am in reply to: Problem with layer slider #933364

Rikard
Keymaster

Hey chalbo73,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 27, 2018 at 5:24 am in reply to: Enfold site not showing after WPML activation #933363

Rikard
Keymaster

Hey Emiel,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. You can use your own email, or (Email address hidden if logged out) .

Best regards,
Rikard

March 26, 2018 at 4:43 pm in reply to: Enfold is VERY SLOW… #933092

Rikard
Keymaster

Hey a1sagi,

Thanks for that, your site seems to load fine and fairly quickly on my end though. How did you come to the conclusion that your speed problems are due to the theme you are running?

Best regards,
Rikard

March 26, 2018 at 4:35 pm in reply to: Error loading content Enfold #933084

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 26, 2018 at 4:33 pm in reply to: Slider not under the header menu #933083

Rikard
Keymaster

Hey FJakub,

You can set the header behaviour in the Layout menu on the right hand side of screen if you edit the page in question.

Best regards,
Rikard

March 26, 2018 at 4:30 pm in reply to: Coor Section Video Plays on all Devices except a Macbook Pro #933079

Rikard
Keymaster

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 26, 2018 at 4:29 pm in reply to: Translate string (w/ WPML plugin) #933077

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 26, 2018 at 4:27 pm in reply to: Use two different menus on my website #933074

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

March 26, 2018 at 4:23 pm in reply to: number of enfold licence #933071

Rikard
Keymaster

Hi jb84,

What @guenni007 wrote is correct; 1 site 1 license. So if you have deleted one site then you can use that license for another one.

Best regards,
Rikard

March 26, 2018 at 4:21 pm in reply to: Media Library Folders Pro For WordPress #933070

Rikard
Keymaster

Hi,

Great, glad you found a working alternative. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 26, 2018 at 10:49 am in reply to: Theme support #932937

Rikard
Keymaster

Hey Simone Rohler,

You can extend the support period through Themeforest, we don’t handle any sales ourselves. If you can’t access your Themeforest account then maybe you could try requesting a new password? If you can’t remember the email you used either then I would have to direct you to Envato/Themeforest support.

Best regards,
Rikard

March 26, 2018 at 6:28 am in reply to: Blank page after update #932803

Rikard
Keymaster

Hi Michael,

I’m sorry for the problems, could you try to delete the entire theme folder and then upload the new version via FTP to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that doesn’t work then you can find the previous version in private if you want to roll back.

Best regards,
Rikard

March 22, 2018 at 7:58 am in reply to: Contact form no E-Mail received #931089

Rikard
Keymaster

Hi Christian,

Did you try to follow the suggestions in the link I sent? If they are not working then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

March 22, 2018 at 7:55 am in reply to: Sitemap Error #931088

Rikard
Keymaster

Hey mediasauce,

There is a htaccess password before coming to the login page, could you share those details as well please? What are you using to generate the sitemap?

Best regards,
Rikard

March 22, 2018 at 7:52 am in reply to: Text in middle of line break or border #931087

Rikard
Keymaster

Hey Eric,

Which element are you using there? Could you post a link to where we can see it?

Best regards,
Rikard

March 22, 2018 at 7:46 am in reply to: logo layout #931085
Rikard
Keymaster
Hi,

Thanks for that, your site is loading fine on my end. Please try this in Quick CSS:
```
div .logo {
    float: left;
    position: absolute;
    width: 110px;
    top: 0;
    height: 110px;
}
```
Best regards,
Rikard
March 22, 2018 at 7:44 am in reply to: modify functions.php via child theme #931084

Rikard
Keymaster

Hi sky19er,

Thanks for the feedback, much appreciated. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 22, 2018 at 7:41 am in reply to: Masonry Gallery – image scroll stopped working #931083

Rikard
Keymaster

Hi Zoran,

Thanks for that. The Lightbox Modal Window option was unchecked in the theme options, I activated it and the images are now opening in a lightbox again. Please review your site.

Best regards,
Rikard

March 22, 2018 at 7:38 am in reply to: Enfold API key for multiple site #931082

Rikard
Keymaster

Hi Steve,

I would recommend that you keep a note of the API key for each site you purchase the theme for, if you use the same key then you might have problems updating in the future. I know it’s not the best system, but that’s the way Envato have designed it. We don’t have any control over that unfortunately.

Best regards,
Rikard

March 22, 2018 at 7:32 am in reply to: ENFOLD – Completeley customized header #931081

Rikard
Keymaster

Hey Rainer,

There is no default layout like that, so you will need custom CSS. Have you start out somewhere?

Best regards,
Rikard

March 22, 2018 at 7:28 am in reply to: some element showing like bug… #931080

Rikard
Keymaster

Hi,

Thanks for the feedback, it was likely caching. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 22, 2018 at 7:26 am in reply to: Date picker Restaurant Reservation Form / ENFOLD #931079

Rikard
Keymaster

Hi Lex,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

March 22, 2018 at 7:23 am in reply to: bwp minify and "remove query strings from …" #931078

Rikard
Keymaster

Hi,

Thanks for the feedback @guenni007 :-)

Best regards,
Rikard

March 22, 2018 at 7:23 am in reply to: Single event title in Events Calendar H2 instead of H1 #931077

Rikard
Keymaster

Hi Sophie,

Did you try the suggestions above and did you have any luck with them? Thanks @guenni007 for helping out :-)

Best regards,
Rikard

March 22, 2018 at 7:21 am in reply to: Language switcher in header #931074

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 22, 2018 at 7:20 am in reply to: Updating erases my page! #931073

Rikard
Keymaster

Hi,

If you edit the page you are having problems on, then edit the element which that text is located in, then you will find it.

Best regards,
Rikard

March 22, 2018 at 7:16 am in reply to: theme search #931071

Rikard
Keymaster

Hey Odette,

Thanks for reaching out. Our themes are only for the WordPress platform, so you would have to use that. The theme and the builder is very easy to use, and you can set the colours as you like in the theme options, and you can have as many banners as you like on as many pages as you like. I would recommend that you buy Enfold if you are deciding between the two.

Please let us know if you have any further questions for us.

Best regards,
Rikard

March 22, 2018 at 7:13 am in reply to: Mega menu width #931070

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 22, 2018 at 7:06 am in reply to: Layer Slider not showing up at Apple iPad Mini 2 #931068

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 22, 2018 at 7:05 am in reply to: Advanced layout builder is not working #931067

Rikard
Keymaster

Hi,

If you get the same behaviour with the default theme, then it’s not theme related. Did you try to disable all plugins to see if there is a conflict coming from any of them?

Where the support is? We are all over the world :-)

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,931 through 54,960 (of 92,449 total)

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