Page 1820 – Support | Kriesi.at – Premium WordPress Themes

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May 9, 2018 at 7:29 am in reply to: After Enfold Update the Website doesnt work (language english/chinese) #953726

Rikard
Keymaster

Hey ACKolloquium,

Sorry for the problems. Could you try to completely remove the theme folder from the server then re-upload a fresh copy via FTP to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Also, if you have the ability to run PHP 7.0 or 7.1 then please try to do so.

Best regards,
Rikard

May 9, 2018 at 7:24 am in reply to: change menu colors #953725

Rikard
Keymaster

Hi sveta-r,

Do you have any caching plugins active? Does your hosting provider apply caching?

Best regards,
Rikard

May 9, 2018 at 7:22 am in reply to: Problems Advance Layout Editor (after Update?) #953724

Rikard
Keymaster

Hi,

I’m not sure what you mean by this, but the builder content consists of shortcode, which your screenshot shows. Why don’t you stick to the Layout Builder instead, why do you need to use the default WordPress editor?

Also, does your website have a URL?

Best regards,
Rikard

May 9, 2018 at 7:18 am in reply to: Full width Sub menu goes over mobile menu. #953723
Rikard
Keymaster
Hey Jillian,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
#sub_menu1 {
  display:none !important;
}
}
```
Best regards,
Rikard
May 9, 2018 at 7:11 am in reply to: Adding shortcode (addthis) to post slider #953719

Rikard
Keymaster

Hi Davide,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 9, 2018 at 7:10 am in reply to: Woocommerce Product Grid Font Change #953717

Rikard
Keymaster

Hi,

Thanks for the feedback. I’ll close this for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 9, 2018 at 7:09 am in reply to: WP Statistics plugin #953716

Rikard
Keymaster

Hi,

Just to check if I understand your problem correctly; you have a statistics plugin which failed to update, then re-installing it didn’t work either? Did you try to reach out to the plugin developer to see if they can see what is going wrong? Did you try a different plugin which does the same thing?

Please note that we are here to help with problems with our themes, not third party plugins.

Best regards,
Rikard

May 9, 2018 at 7:05 am in reply to: Theme Not Loading #953715

Rikard
Keymaster

Hey Gökhan,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 9, 2018 at 7:01 am in reply to: footer menu collapsible #953713

Rikard
Keymaster

Hey depcmakelaar,

Not that is not possible by default unfortunately.

Best regards,
Rikard

May 9, 2018 at 7:00 am in reply to: Adding same hover zoom effect on Icon Symbol like on pictures #953711

Rikard
Keymaster

Hi,

Great, glad you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:57 am in reply to: Secondaire menu is too thick #953710
Rikard
Keymaster
Hey studioinktvis,

Please try the following in Quick CSS under Enfold->General Styling:
```
.yith-ajaxsearchform-container form {
  margin-bottom:0 !important;
}
```
Best regards,
Rikard
May 9, 2018 at 6:55 am in reply to: New site most recent product not displaying correct #953708

Rikard
Keymaster

Hey studioinktvis,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 9, 2018 at 6:53 am in reply to: Responsive mode doesn't work on mobile #953707

Rikard
Keymaster

Hi,

Thanks for the feedback, though you haven’t specified what exactly is not working? Could you try to explain a bit further or post screenshots of the problem please? https://kriesi.at/themes/enfold-band/

Best regards,
Rikard

May 9, 2018 at 6:50 am in reply to: Enfold Latest Version Update Not Available in Dashboard #953706

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:49 am in reply to: Woocommerce product image, hover image not in correct place #953705

Rikard
Keymaster

Hi JJ,

Great, glad you found that option and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:48 am in reply to: Visibility issues service page #953704

Rikard
Keymaster

Hi,

Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:47 am in reply to: Import WP layer slider not work #953702

Rikard
Keymaster

Hi,

Please see private.

If you are running 4.1.2, could you try updating to the latest version of the theme to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 9, 2018 at 6:41 am in reply to: Dashed line in theme #953699
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
#footer {
    border-top: 1px dashed #000 !important;
}
```
Best regards,
Rikard
May 9, 2018 at 6:38 am in reply to: Exit popup shown in Mobile #953698

Rikard
Keymaster

Hi,

Thanks for the clarification, are you using a plugin for that? If so then please try to contact the plugin authors.

Best regards,
Rikard

May 9, 2018 at 6:36 am in reply to: Can't add content to Text or Custom Html widgets #953696

Rikard
Keymaster

Hi,

I edited the two text widgets you have in your footer, I added the word Edited. Maybe the problem is local to your computer?

Did you try clicking the link to the screenshot you posted? It leads to a 404 page on your site, not ours.

Best regards,
Rikard

May 9, 2018 at 6:31 am in reply to: contact form customization contact-form.php, will updates reset the changes? #953695

Rikard
Keymaster

Hi,

If you edit a parent theme file directly, then you changes will be overwritten on updates, unless you update manually and leave that file out. What changes are you looking to make exactly?

Best regards,
Rikard

May 9, 2018 at 6:25 am in reply to: Enfold/WooCommerce "Back to shop" button code regards to the product page #953694

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:10 am in reply to: Not finding Enfold easy at all #953690
Rikard
Keymaster
Hi John,

Disappearing content; is that happening on the backend in the Layout Builder? If so then you likely have open html markup somewhere in your content just before the sections which disappear:
```
<strong>Bold text closed properly</strong>
```
Please check for any markup which might still be open, since it breaks the Layout Builder. I’m not sure how many revisions will be save actually, since that is default WordPress functionality. But I can imagine that it saves something like 10 for each page.

Best regards,
Rikard
- This reply was modified 7 years, 11 months ago by Rikard.
May 9, 2018 at 6:07 am in reply to: Sticky menu on mobile #953689

Rikard
Keymaster

Hey sstaricco,

If you’re only working locally it will be difficult to help you out, would you be able to upload your work somewhere which we can access?

Best regards,
Rikard

May 9, 2018 at 6:04 am in reply to: Spam Emails through Contact Form #953688

Rikard
Keymaster

Hi HirschGlass,

Great, glad you found a solution.

@ForzaLazioNumero1 please open your own thread.

Best regards,
Rikard

May 9, 2018 at 6:01 am in reply to: header and footer background image #953687

Rikard
Keymaster

Hey LK,

The image you are using seems to lead to a 404 page, please see private. Also, why are you using the gif format?

Best regards,
Rikard

May 9, 2018 at 5:55 am in reply to: Hide author – date from blog #953685

Rikard
Keymaster

Hey samconag,

I can’t see any content on that page except for an image?

Best regards,
Rikard

May 9, 2018 at 5:44 am in reply to: Can Color Sections be Tilted #953681

Rikard
Keymaster

Hey Michael,

Yes that is possible, please check out the Section Bottom Border Styling option.

Best regards,
Rikard

May 9, 2018 at 5:42 am in reply to: Secondary menu beside logo #953679

Rikard
Keymaster

Hi,

Thanks for the feedback. I think it will be difficult, but send us a link to your site and we’ll have a look at it.

Best regards,
Rikard

May 9, 2018 at 5:40 am in reply to: Image caption positioning #953678

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
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Posts

Viewing 30 posts - 54,571 through 54,600 (of 93,586 total)

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