Page 1818 – Support | Kriesi.at – Premium WordPress Themes

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May 5, 2018 at 7:00 am in reply to: Video moved down #952035

Rikard
Keymaster

Hi,

Thanks for that, though I can’t reproduce that result on my end using Chrome. Please see private. How can we reproduce the results you are getting?

Best regards,
Rikard

May 5, 2018 at 6:55 am in reply to: Portfolio site not visible with Internet Explorer 11 #952034

Rikard
Keymaster

Hey Karsten,

Where can we see the problem?

Best regards,
Rikard

May 5, 2018 at 6:52 am in reply to: Enfold – Avia team member – weird behavior of a single column #952033
Rikard
Keymaster
Hi,

This is coming from your Autoptimize plugin:
```
.avia-team-member {
    margin: 30px 0;
    clear: both;
}
```
Try clearing the cache and leave it deactivated.

Best regards,
Rikard
May 5, 2018 at 6:48 am in reply to: Mobile menu has disappeared #952032

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.3.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 5, 2018 at 6:39 am in reply to: broken Slide Show and CSS after Update #952030

Rikard
Keymaster

Hi,

If you want to roll back to 4.2.6 then you can download that it private.

Best regards,
Rikard

May 5, 2018 at 6:36 am in reply to: woocommerce checkout page pauses during load and breaks payment option #952029

Rikard
Keymaster

Hi,

Thanks for the screenshot and link, though I’m not able to reproduce the results you are describing. Are you sure it’s not something local? You could try clearing your browser cache and reload the page, or try in an incognito window using Chrome, or test in a different browser which you have never visited the site with before.

Best regards,
Rikard

May 5, 2018 at 6:31 am in reply to: Slides, videos and images not working right #952026

Rikard
Keymaster

Hi gobak,

Please open your own thread.

Best regards,
Rikard

May 5, 2018 at 6:30 am in reply to: Slides, videos and images not working right #952025

Rikard
Keymaster

Hi jswigard,

Thanks for the FTP details, could you send WordPress login details as well please? You are getting some error messages on the page but it doesn’t look to be theme related, maybe you could try deactivating all plugins to see if one of them is causing a conflict?

Best regards,
Rikard

May 5, 2018 at 6:27 am in reply to: Speed #952024

Rikard
Keymaster

Hey aminnassiri,

Please read our latest blog post: https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Rikard

May 5, 2018 at 6:26 am in reply to: I got a blank error message on checkout #952022

Rikard
Keymaster

Hey Armstrong88,

How exactly can we reproduce the error?

Best regards,
Rikard

May 5, 2018 at 6:16 am in reply to: Enfold Portfolio #952020

Rikard
Keymaster

Hey CColeman88,

You can check out the Portfolio Grid element, you can set it to open a preview in element options. I’m not sure if that is exactly what you are looking for, but that is what is available by default for you.

Best regards,
Rikard

May 5, 2018 at 6:11 am in reply to: Update to 4.3 caused issues with tabs #952019
Rikard
Keymaster
Hi,

Thanks for the link. Please try the following in Quick CSS under Enfold->General Styling:
```
.av-tab-section-image {
  background-repeat: no-repeat;
  background-position: center;
}
```
Best regards,
Rikard
May 5, 2018 at 6:07 am in reply to: Create a linked column with an existing CSS class #952018

Rikard
Keymaster

Hey raisonbrands,

Login details are not working, but in the latest version of the theme (4.3.1), it’s possible to set links for columns. Please try updating to that: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 5, 2018 at 6:03 am in reply to: Beitragsbild überschneidet Text #952017

Rikard
Keymaster

Hi Mike,

Thanks for the clarification. First off, could you try updating the theme to the latest version (4.3.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If not then please post screenshots highlighting the problems and we’ll have a closer look at it.

Best regards,
Rikard

May 5, 2018 at 6:01 am in reply to: Blog images inconsistent sizes #952016

Rikard
Keymaster

Hey mlebarron,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 5, 2018 at 6:00 am in reply to: After 4.3 update 'partner logo element' not showing on Spanish translation pages #952015

Rikard
Keymaster

Hi,

Thanks for that, could you try to clear the cache from Autoptimize and leave it deactivated?

Best regards,
Rikard

May 5, 2018 at 5:52 am in reply to: Filter Blog Posts like Portfolio Entries #952011

Rikard
Keymaster

Hey Eleina_Shinn,

You could simply create links to those URL which the buttons provide on the page you sent, you can do that with the button element for instance, or custom code in text block.

Best regards,
Rikard

May 5, 2018 at 5:49 am in reply to: Update Failed: Download failed. cURL error 6: Could not resolve host #952010

Rikard
Keymaster

Hey ghrahams,

You will need to contact your hosting provider in order to solve that, it’s a setting related to cURL which needs to be activated I think. You could also try updating manually via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 5, 2018 at 5:47 am in reply to: woocommerce products out of stock #952007

Rikard
Keymaster

Hey earth2mac,

It looks like you double posted, I’ll close this one for now.

Best regards,
Rikard

May 5, 2018 at 5:46 am in reply to: customize shoppage #952006

Rikard
Keymaster

Hey jairharder,

Enfold is a theme, and it’s compatible with WooCommerce yes. Could you post a link to your site so that we can have a closer look please?

Best regards,
Rikard

May 5, 2018 at 5:44 am in reply to: woocommerce products out of stock #952005

Rikard
Keymaster

Hey earth2mac,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 5, 2018 at 5:43 am in reply to: How to change H2 to H1 in one slider of Easyslider, And Change H3 to H4 in inbox #952004

Rikard
Keymaster

Hi lrdh,

If you are referring to the page in private, then I can see the slider just fine.

Best regards,
Rikard

May 4, 2018 at 7:03 am in reply to: Scroll down arrow #951369

Rikard
Keymaster

Hi,

Great, glad you found the problem and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 4, 2018 at 7:00 am in reply to: Enfold – Avia team member – weird behavior of a single column #951367

Rikard
Keymaster

Hey fluidtime,

I’m not sure if I understand the issue you are having, could you try to explain a bit further or post a screenshot highlighting it please?

Best regards,
Rikard

May 4, 2018 at 6:59 am in reply to: Simple Images Sizes Error #951365

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 4, 2018 at 6:55 am in reply to: Can't add content to Text or Custom Html widgets #951363
Rikard
Keymaster
Hi,

Please try adding this to your wp-config.php file:
```
define('CONCATENATE_SCRIPTS', false );
```
Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
May 4, 2018 at 6:52 am in reply to: large testimonial image and description position #951359
Rikard
Keymaster
Hey dondela,

Please try this CSS as well:
```
#top .avia-testimonial .avia-testimonial-image {
    height: 200px !important;
}
```
Best regards,
Rikard
May 4, 2018 at 6:46 am in reply to: Change Menu header Text color for all single post pages #951352

Rikard
Keymaster

Hi mirr,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

May 4, 2018 at 6:44 am in reply to: entry slider – suppress images #951351
Rikard
Keymaster
Hi,

Thanks for the feedback. On which page is that exactly? If you want the code to apply globally on the site then please try this CSS instead:
```
article .slide-image {
  display:none !important;
}
```
Best regards,
Rikard
May 4, 2018 at 6:40 am in reply to: Blog title only shows on blog items made with Advanced layout builder #951349

Rikard
Keymaster

Hi Sytse,

Great, glad you got it working. I’ll close this thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,511 through 54,540 (of 93,302 total)

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