Page 1799 – Support | Kriesi.at – Premium WordPress Themes

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May 18, 2018 at 5:07 am in reply to: Background images reset when other changes are done? #958424

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.3.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please disabling file compression under Enfold->Performance to see if that is where the problem is coming from.

Best regards,
Rikard

May 18, 2018 at 5:03 am in reply to: Mega Menu – Center image #958421

Rikard
Keymaster

Hi,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 17, 2018 at 3:07 pm in reply to: Widgets at bottom of homepage not showing on mobile #958202

Rikard
Keymaster

Hi,

Thanks for that, a team member checked on her iphoneX but it displays fine on her end. Please see private. Which browser are you using?

Thanks,
Rikard

May 17, 2018 at 3:01 pm in reply to: One page layout option with Enfold #958200

Rikard
Keymaster

Hi foxforce1,

I marked this topic as read since you have your own thread now, can we stick to that please?

Best regards,
Rikard

May 17, 2018 at 2:59 pm in reply to: Logo not displaying right on attachment pages and removing blur on images #958199
Rikard
Keymaster
Hey bulldog232,

You have this in what looks to be coming from your child theme CSS or Quick CSS:
```
.attachment a img {
    min-height: 350px;
    min-width: 500px;
    height: 100%;
    width: 100%;
}
```
Please try to remove it to see if that helps.

Best regards,
Rikard
May 17, 2018 at 2:57 pm in reply to: Change accordion active icon color #958196
Rikard
Keymaster
Hi Mark,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.toggler.activeTitle .toggle_icon:before {
  color:black;
}

.toggler .toggle_icon:before {
  color:white !important;
}
```
Best regards,
Rikard
May 17, 2018 at 2:51 pm in reply to: Enfold update –> "ERROR: Stylesheet is missing" message #958188

Rikard
Keymaster

Hi,

Great, glad you got it working. I’ll close this for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 17, 2018 at 8:03 am in reply to: Text Logo Appearance #957984
Rikard
Keymaster
Hey gavdonald,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.logo {
  padding-top:10px;
}
}
```
Best regards,
Rikard
May 17, 2018 at 7:57 am in reply to: Header behaviour in mobile version #957981
Rikard
Keymaster
Hi,

You can try this:
```
@media only screen and (max-width:767px) {
.page-id-320 .flex_column.av_two_fifth.avia-builder-el-5 {
margin-top: -100px !important;
}
}
```
If it doesn’t work then post a link to the actual page.

Best regards,
Rikard
May 17, 2018 at 7:54 am in reply to: FIXED: allowed memory issue to load page? #957979

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 17, 2018 at 7:52 am in reply to: Pictures from gallery open only in a new window, not in the lightbox #957977

Rikard
Keymaster

Hi,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 17, 2018 at 7:51 am in reply to: I cant get my social icons and burger menu to align right #957976
Rikard
Keymaster
Hey lyndondarkes,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
ul.social_bookmarks {
    position: absolute !important;
}

.av-main-nav-wrap {
    right: 30px;
}
}
```
Best regards,
Rikard
May 17, 2018 at 7:44 am in reply to: Page content showing in editor, missing on actual website (construction demo) #957974

Rikard
Keymaster

Hi,

First off, could you try updating the theme to the latest version (4.3.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please try to deactivate all the performance features under Enfold->Performance. If you still can’t get it to work after that then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

May 17, 2018 at 7:40 am in reply to: layout editor is just loading, can't work at my backend #957972

Rikard
Keymaster

Hi,

I’m not sure why that would be, did you double check the API details? If you still don’t get the update notifications, then please try to update manually via FTP. You will find instructions in the link I posted previously.

Best regards,
Rikard

May 17, 2018 at 7:36 am in reply to: 2 instead of 4 products shown in one row #957970

Rikard
Keymaster

Hey mbauercag,

Thanks for the screenshot, could you post a link to where we can see the actual elements as well please?

Best regards,
Rikard

May 17, 2018 at 7:35 am in reply to: Size of text of blog entries (on the blog page) smaller. #957969
Rikard
Keymaster
Hey martabujan,

Please try the following in Quick CSS under Enfold->General Styling:
```
.blog h3.entry-title {
  font-size: 14px !important;
}
```
Best regards,
Rikard
May 17, 2018 at 7:32 am in reply to: Contact Form not sending – normal things tried! #957966

Rikard
Keymaster

Hi Richard,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 17, 2018 at 7:26 am in reply to: Importing demo and video background not working ? #957963

Rikard
Keymaster

Hi,

Sorry but I’m still getting the same error message, 403 forbidden.

Best regards,
Rikard

May 17, 2018 at 7:23 am in reply to: Problem with Slide Show on Enfold since update on 4.3 #957962

Rikard
Keymaster

Hey Fridolin,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 17, 2018 at 7:21 am in reply to: Change color on search icon in safari #957960

Rikard
Keymaster

Hey Jonas,

I get the same results when checking in Chrome and Safari, so I’m not sure I understand what you mean? How can we reproduce your results?

Best regards,
Rikard

May 17, 2018 at 7:17 am in reply to: push and pull enfold grid row #957958

Rikard
Keymaster

Hi,

Thanks for that, though I don’t know which element your are trying to target exactly. Could you post a link to your site and point them out please?

Best regards,
Rikard

May 17, 2018 at 7:08 am in reply to: DSGVO #957957

Rikard
Keymaster

Hi,

Ok, that is unfortunate.

Best regards,
Rikard

May 17, 2018 at 6:58 am in reply to: Import Enfold 2017, but don't visualice as the preview in themephorest #957950

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 17, 2018 at 6:58 am in reply to: Problem with ESSENTIAL GRID #957948

Rikard
Keymaster

Hey cfblasant,

Are the plugins not compatible with our layout builder or is our layout builder not compatible with the plugins; difficult question really. If you want a refund then you will have to contact Envato support.

Best regards,
Rikard

May 17, 2018 at 6:56 am in reply to: Enfold 4.3.1 – Footer as page not working #957946

Rikard
Keymaster

Hi,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 17, 2018 at 6:55 am in reply to: Image Element "Link Settings" not showing all blog posts in drop down #957945

Rikard
Keymaster

Hey loudcow,

Thanks for the login details. Please see private, it seems to be working as it should there?

Best regards,
Rikard

May 17, 2018 at 6:50 am in reply to: Testimonial silder link position #957941

Rikard
Keymaster

Hey aph80,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

May 17, 2018 at 6:45 am in reply to: Mobile menu not visible after last update #957938

Rikard
Keymaster

Hi KunaCustoms,

I’m seeing the mobile menu fine on my end, could you try to clear your browser cache and reload the site please?

Best regards,
Rikard

May 17, 2018 at 6:45 am in reply to: Mobile menu not visible after last update #957937

Rikard
Keymaster

Hi hoffi77,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 17, 2018 at 6:39 am in reply to: Widgets at bottom of homepage not showing on mobile #957935

Rikard
Keymaster

Hi,

Thanks for the feedback. I don’t have an iphoneX myself but I tried the emulation in Chrome and it displays fine there. I’ve asked the rest of the team to see if we have an iphoneX.

Could you post a screenshot of what you are seeing on your actual device? Also, did you try loading the site in an incognito window?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 53,941 through 53,970 (of 93,312 total)

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