Page 17 – Support | Kriesi.at – Premium WordPress Themes

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July 15, 2025 at 2:06 pm in reply to: Custom Footer not working on my contact page only #1486806

Rikard
Keymaster

Hey katielouise2008,

Thanks for the login details. What happens if you remove the code block on the page, or if you add the shortcode in a text block element instead?

Best regards,
Rikard

July 15, 2025 at 2:05 pm in reply to: Child Style Sheet Not Working #1486805

Rikard
Keymaster

Hey katielouise2008,

Thanks for the login details. Which CSS is not applying?

Best regards,
Rikard

July 15, 2025 at 2:02 pm in reply to: Help with header and footer #1486804

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 9:28 pm in reply to: Left Main Menu Width #1486769
Rikard
Keymaster
Hey Jason,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_sidebar #top #header {
  width: 400px;
}

.html_header_left #main {
  margin-left: 400px;
}
```
Best regards,
Rikard
July 14, 2025 at 9:12 pm in reply to: on mobile onlyphone info font size #1486768

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 6:03 pm in reply to: PHP update with template #1486758
Rikard
Keymaster
Hey karina yevenes hernandez,

The version of the theme that you are running is not availble with newer PHP versions. Could you try to update to the latest version (7.1.1) to see if that helps please? The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
- This reply was modified 3 months ago by Rikard.
July 14, 2025 at 6:01 pm in reply to: Plugin Amelia #1486757

Rikard
Keymaster

Hi,

Did you try the different options which are already available in the theme by default? We can help out with styling, adding additional dropdowns for mobile would likely be out of scope of theme support though.

Best regards,
Rikard

July 14, 2025 at 5:59 pm in reply to: Save buttons in editor stopped working! #1486756

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 5:59 pm in reply to: Upgrade from 5.1.1 to 7.x #1486755

Rikard
Keymaster

Hi,

You can update normally from the version that you are currently using. If the updates are not coming through via the theme or plugin backend, then you would have to reach out to your hosting provider for further help.

Best regards,
Rikard

July 14, 2025 at 5:57 pm in reply to: Demos #1486754

Rikard
Keymaster

Hi,

Please try reading my previous message again. You can also click this button on the forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

July 14, 2025 at 5:55 pm in reply to: Contact form variables via link #1486753

Rikard
Keymaster

Hey tebitron,

There’s nothing like that in the theme by default unfortunately. I would suggest that you take a look at a dedicated contact form plugin to see if the functionality that you are looking for is available in any of them.

Best regards,
Rikard

July 14, 2025 at 5:53 pm in reply to: WooCommerce page broken #1486752

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 5:53 pm in reply to: Change blog in website made with a demo #1486751

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 5:52 pm in reply to: Style customization #1486750

Rikard
Keymaster

Hi,

Thanks for the update. Seeing different results depending on if you are logged in or not is very likely a caching problem, since you won’t see cached results if you are logged in.

Best regards,
Rikard

July 14, 2025 at 10:55 am in reply to: on mobile onlyphone info font size #1486734
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.phone-info a {
  font-size: 22px !important;
}
```
Best regards,
Rikard
July 14, 2025 at 10:52 am in reply to: Upgrade from 5.1.1 to 7.x #1486732

Rikard
Keymaster

Hi,

You should backup your site before every update.

Best regards,
Rikard

July 13, 2025 at 12:36 pm in reply to: Underlined text #1486713

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 13, 2025 at 12:35 pm in reply to: Demos #1486712

Rikard
Keymaster

Hey Cheeks,

Please register on the support forum for technical support, then open a new thread and include login details to your site in private. Also let us know which demo you are looking to import.

Best regards,
Rikard

July 13, 2025 at 11:09 am in reply to: Can’t find my facebook and instagram icon in mobile #1486710

Rikard
Keymaster

Hi,

Sure: https://snipboard.io/5xlwib.jpg

Best regards,
Rikard

July 13, 2025 at 10:48 am in reply to: on mobile onlyphone info font size #1486709

Rikard
Keymaster

Hey Stefan,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

July 12, 2025 at 4:52 pm in reply to: Need update for your theme #1486697

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 12, 2025 at 10:11 am in reply to: Contact Form Lightbox #1486685

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 12, 2025 at 10:09 am in reply to: Can’t find my facebook and instagram icon in mobile #1486684

Rikard
Keymaster

Hi,

I checked your site on desktop mobile emulation, but I can’t see that happening on my end. Did you try using a different browser?

Best regards,
Rikard

July 12, 2025 at 10:06 am in reply to: Phone number /Top header on mobile only #1486683

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please continue in your other thread.

Best regards,
Rikard

July 12, 2025 at 10:05 am in reply to: Default formatting settings #1486682

Rikard
Keymaster

Hi,

Thanks for that. Try applying the styling directly to the strong tag instead, I’ve edit your example for reference.

Best regards,
Rikard

July 12, 2025 at 9:59 am in reply to: Ideleted all Quick CSS entries #1486681

Rikard
Keymaster

Hi,

Thanks for the login details. Which site can we view the problem on? If you could try explaining the problem a bit further, then that would be appreciated as well.

Best regards,
Rikard

July 12, 2025 at 9:56 am in reply to: Contact Form #1486679

Rikard
Keymaster

Hey Gary,

If you are looking for more functionality which is not available in the Contact Form element by default, then I would advise that you try using a dedicated contact form plugin instead.

Best regards,
Rikard

July 11, 2025 at 8:23 pm in reply to: [SOLVED] Position of custom (icon)background in search box #1486670

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 11, 2025 at 8:21 pm in reply to: Help with header and footer #1486669

Rikard
Keymaster

Hi,

Thanks for the update.

Slider – I see that you are not using an Enfold element, but a shortcode. What exactly is generating the slider in question?

Widgets – I renamed footer.php and header.php in your child theme, and the widgets are working as expected now.

I’ve noticed that the Advanced Layout Builder no longer appears in the menu the way it did in the older version, which suggests there have been significant changes between theme versions.

I don’t understand what you mean by this, please try to explain a bit further. Also, if you could stick to one problem at a time and per thread in the future, then that would be appreciated.

Best regards,
Rikard

July 11, 2025 at 8:15 pm in reply to: Underlined text #1486668

Rikard
Keymaster

Hi,

If you intend to use the u tag, then you can set it to be underlined under Enfold->Advanced Styling. It’s currently set to have no styling at all.

Best regards,
Rikard
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Viewing 30 posts - 481 through 510 (of 92,803 total)

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