Page 143 – Support | Kriesi.at – Premium WordPress Themes

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July 28, 2024 at 11:11 am in reply to: Demodaten Importieren / Änderungen im Layout #1463145

Rikard
Keymaster

Hey nadinew13,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

About the logo; you have likely imported demos with transparent headers. You will need to set the regular logo, and a logo which is shown when the transparent header is shown. You can do so under Enfold->Theme Options->Transparency Options.

Best regards,
Rikard

July 27, 2024 at 2:48 pm in reply to: I can’t edit some pages on my website #1463111

Rikard
Keymaster

Hi,

Yes, 403 forbidden error on the file that I sent in private. That means that the server is not allowing the action.

Best regards,
Rikard

July 27, 2024 at 2:47 pm in reply to: Advance Editor loss #1463110

Rikard
Keymaster

Hi,

If you have any further question which is not on the original topic, then please open a new thread. Also please let us know what the error message says in english, and how to reproduce it.

Best regards,
Rikard

July 27, 2024 at 2:45 pm in reply to: Referring to Post #1435473 – Update failed (Aktualisierung fehlgeschlagen) #1463108

Rikard
Keymaster

Hey AWOLaudenbach,

What happens if you temporarily deactivate all plugins? If you should need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 27, 2024 at 10:52 am in reply to: I can’t edit some pages on my website #1463098

Rikard
Keymaster

Hi,

Thanks for the update. I’m seeing a 403 forbidden error being returned from the server on the file in private. Could you try reaching out to your hosting provider and check why that is please?

Best regards,
Rikard

July 27, 2024 at 10:37 am in reply to: Fullscreen Slider ILoading ssues #1463097

Rikard
Keymaster

Hey Darren,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 27, 2024 at 10:34 am in reply to: Advanced Layout Editor button gone after update to WordPress 6.6 #1463096

Rikard
Keymaster

Hi plichtovav,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

July 27, 2024 at 10:34 am in reply to: enfold update to 6.0.2 crash my site #1463095

Rikard
Keymaster

Hi,

Thanks for that. This is what I’m seeing on my end: https://snipboard.io/nLzk1h.jpg. How can we reproduce the results that you are getting?

Best regards,
Rikard

July 27, 2024 at 10:31 am in reply to: Mouse-over text-link is not working properly? #1463094

Rikard
Keymaster

Hi,

Thanks for that, but it seems to be working as expected on my end. Did you manage to find a solution?

Best regards,
Rikard

July 27, 2024 at 10:27 am in reply to: fullwidth slider responsiveness: the text is overlapping the image on mobiles #1463093

Rikard
Keymaster

Hi,

Did you try using a different background image by copying the element like I suggested earlier?

Best regards,
Rikard

July 27, 2024 at 10:26 am in reply to: How to change the Size/Color of the Burger/Mobile Menu Dropdown Carrots? #1463092
Rikard
Keymaster
Hey designguy2006,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_av-submenu-hidden .av-submenu-indicator {
  font-size: 20px;
  color: red;
}
```
Best regards,
Rikard
July 26, 2024 at 7:44 pm in reply to: enfold update to 6.0.2 crash my site #1463081

Rikard
Keymaster

Hi,

The screenshot returns a 403 forbidden error, please check or upload the image to a different service like Imgur or Snipboard for example.

Best regards,
Rikard

July 26, 2024 at 7:42 pm in reply to: Info template #1463080

Rikard
Keymaster

Hey Mariarita,

It can be imported under Enfold->Demo Import.

Best regards,
Rikard

July 26, 2024 at 7:41 pm in reply to: Updates are not being made #1463079

Rikard
Keymaster

Hi,

Child themes are not updated unless there is something not working with them, the parent theme is what should be updated: https://kriesi.at/documentation/enfold/theme-update/. Please make sure to have a recent backup of your site, and you can download the child theme locally for extra security as well. The theme settings can be exported under Enfold->Import/Export.

Best regards,
Rikard

July 26, 2024 at 7:37 pm in reply to: Blog post widgets dont show up when using Advanced builder #1463078

Rikard
Keymaster

Hey fredericr,

That is as designed, when using the Layout Builder for posts then you need to add all content manually.

Best regards,
Rikard

July 26, 2024 at 7:35 pm in reply to: Enfold Theme Update. #1463075
Rikard
Keymaster
Hi,

Ismael linked to it earlier in this thread, but here you go again: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
- This reply was modified 1 year, 9 months ago by Rikard.
July 26, 2024 at 7:34 pm in reply to: I can’t edit some pages on my website #1463074

Rikard
Keymaster

Hi,

Thanks for the update. What happens if you temporarily deactivate all plugins?

Best regards,
Rikarde

July 26, 2024 at 3:52 pm in reply to: Product page – related products cut off by footer on mobile (Woocommerce) #1463065
Rikard
Keymaster
Hey xfacta,

This CSS is causing that to happen:
```
#av_section_1, #av_section_1 .container {
  height: 30vw !important;
}
```
Maybe you have added it in Quick CSS? Note that this will affect all sections with that ID across your site.

Best regards,
Rikard
July 26, 2024 at 3:49 pm in reply to: fullwidth slider responsiveness: the text is overlapping the image on mobiles #1463064

Rikard
Keymaster

Hi,

Thanks for that, but I can’t see any overlappning text in the screenshot? What exactly are you looking to change? If you want to use a different image then you could copy the element in question then hide/show the slider for different screen widths in the element options.

Best regards,
Rikard

July 26, 2024 at 3:34 pm in reply to: Avia Layout Editor, separate words in fields with a space not possible #1463059

Rikard
Keymaster

Hey bleistift,

What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

July 26, 2024 at 3:33 pm in reply to: Animationen laden seltsam doppelt / Animations load strangely twice #1463057

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (6.0.2) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

July 26, 2024 at 3:23 pm in reply to: Mouse-over text-link is not working properly? #1463056

Rikard
Keymaster

Hi,

Thanks for the update. Your actual site looks different compared to the screenshot, is the current layout the one that you intend on using?

Best regards,
Rikard

July 26, 2024 at 3:20 pm in reply to: Line 1152 enfold #1463054

Rikard
Keymaster

Hey jurgons,

Which version of the theme and PHP version are you running?

Best regards,
Rikard

July 26, 2024 at 3:19 pm in reply to: Page editing error #1463053

Rikard
Keymaster

Hi,

Thanks, but I still can’t see that happening on my end. Please give us detailed steps on how to reproduce the results that you are seeing.

Best regards,
Rikard

July 25, 2024 at 7:43 pm in reply to: How to remove the grey overlay animation (and the icon) from image? #1462998

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 25, 2024 at 7:42 pm in reply to: Animationen laden seltsam doppelt / Animations load strangely twice #1462997

Rikard
Keymaster

Hey Blatze,

Thanks for the video. Could you post a link to where we can see the actual problem as well please?

Best regards,
Rikard

July 25, 2024 at 7:41 pm in reply to: Theme purchased in Error – Request Refund #1462996

Rikard
Keymaster

Hey Brandon,

Please reach out to Themeforest/Envato support and ask for a refund.

Best regards,
Rikard

July 25, 2024 at 7:40 pm in reply to: Caption in lightbox #1462995

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

July 25, 2024 at 7:39 pm in reply to: Enfold Theme Update. #1462994

Rikard
Keymaster

Hi,

Thanks for the update. Maybe you could try to generate a new token? Also please try to follow the documentation closely so that you don’t miss anything.

Best regards,
Rikard

July 25, 2024 at 7:10 pm in reply to: Background image not correct size on screen #1462991

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to where we can see the elements in question please?

Best regards,
Rikard
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Viewing 30 posts - 4,261 through 4,290 (of 93,582 total)

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