Forum Replies Created
Victoria, apologies, the above link is the other site I’ve had problems with the videos. The link below is an example of a video for site I sent you logins for.
Both have same problem and I’ve used iframe in code block until this is sorted.
Thanks v much
I’ve created a page and set up two videos for you to see (link below).
Black boxes with the play icon in the middle whether we accepted cookies or not. It’s like this on two other sites I’m working on too. Old sites are fine.
Below is a link to an image showing what the black screen looks like. The problem is on two websites.
I did not want to keep my clients waiting any longer so I used iframe code in a code block as a temporary measure whilst waiting.
Hope you can help.
Many thanksNovember 11, 2019 at 2:01 pm in reply to: After Enfold update to 126.96.36.199 Google fonts not showing & button radials gone #1155605
Please let me know which country you’re in so I can give access. Alternatively, maybe you can advise on where to look for the issues. It happened after recently updating the theme. Presumably a css or js issue?
GerryNovember 7, 2019 at 8:00 pm in reply to: After Enfold update to 188.8.131.52 Google fonts not showing & button radials gone #1154729November 6, 2019 at 12:18 pm in reply to: After Enfold update to 184.108.40.206 Google fonts not showing & button radials gone #1154248
PS: Also, the tinted overlay background on menu has gone (was navy, now black).November 6, 2019 at 12:17 pm in reply to: Chosen Google font not showing and button radius removed after updating Enfold theme #1154246October 29, 2019 at 6:26 pm in reply to: Cannot update Enfold from version 4.5.7 to 220.127.116.11 #1152116
Thanks Yigit, I’ve now updated.
Much appreciate your help.
Have a great evening!
GerryOctober 29, 2019 at 5:57 pm in reply to: Cannot update Enfold from version 4.5.7 to 18.104.22.168 #1152109October 29, 2019 at 2:04 pm in reply to: Cannot update Enfold from version 4.5.7 to 22.214.171.124 #1152057October 29, 2019 at 2:04 pm in reply to: Cannot update Enfold from version 4.5.7 to 126.96.36.199 #1152056October 28, 2019 at 6:57 pm in reply to: Cannot update Enfold from version 4.5.7 to 188.8.131.52 #1151855
I’m already logged into support. Below is your login.
I’ve been given advice on this. Apparently the fonts I’d chosen were Google fonts and they don’t show on the site until you click the cookie bar acceptance. This is due to Google’s GDPR.
By downloading the font from Google and installing via Enfold the issue has now been sorted. The fonts show.
I’ve put this info here in case it’s helpful to someone else.
Thanks and best
Your team had a problem before with this but the site is fine as has not been down at all. Suggest you use the https option below.
Thanks for trying to help.
I’ve done some updates and don’t want to override them. My local copy of style.css is older than the one on the server.
I’ve now got another issue. Is it related? Have just added icons and there’s a conflict. Have created the page again and it’s ok until I add the icons (individual). When I update the page the timer goes but never stops so I lose all the content.
The link below may be the best to see the issue as it’s all there is on the page. You may need to be logged in to see it.
Have you been able to login and see what the cause of this issue is?
Thanks and best
Please try again with the below login (have given the secure option). I can login fine.
The link you sent to your.site is showing as no such domain name.
I’ve made the account admin.
How do I attach a screengrab image?
Thanks for your help
Thanks for your help Jordan.
Just started this site – but you’ll see the archive on bottom of most of the pages etc. Login below.