Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 4, 2023 at 4:12 pm #1396659
    obimedia2

    Hi
    I’ve installed the Enfold theme and then the Child theme. Have increased PHP limits, deactivated plugins and still can’t import the demo. I’ve done this many, many times before for other clients and can’t see why this is happening.

    This is the error …
    Error accessing file for download:
    cURL error 28: Connection timeout after 10001 ms

    I’ve followed the advice on another similar issue on this support but it didn’t work.

    February 4, 2023 at 8:51 pm #1396678
    Rikard

    Hey obimedia2,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 5, 2023 at 2:46 pm #1396748
    obimedia2

    Many thanks Rikard
    Details below.
    All best
    Gerry

    February 5, 2023 at 4:05 pm #1396759
    Mike

    Hi,
    Thanks for the login, I looked at WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ Info ▸ Server and it looks ok but I didn’t know which demo you want to install.
    Did you try our documentation: How to manually import a theme demo, if you did and still have trouble please tell us which demo and include FTP access so we can try.

    Best regards,
    Mike

    February 5, 2023 at 8:48 pm #1396788
    obimedia2

    Hi Mike
    Thank you. Please see below.
    Best regards
    Gerry

    February 5, 2023 at 8:53 pm #1396790
    Mike

    Hi,
    The demo import worked for me, please clear your browser cache and check.

    Best regards,
    Mike

    February 6, 2023 at 9:51 am #1396828
    obimedia2

    Hello Mike,
    Thanks so much for sorting this. I’ve never had a problem before importing the demo.
    Great service.
    Gerry

    February 6, 2023 at 12:33 pm #1396836
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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