March 16, 2020 at 7:36 pm #1193590
Videos on two recent websites I’ve produced are showing with black screens. I have the Lazy Load videos selected at Always load videos. On a previous support ticket it was recommended to disable Lazy Load but I can’t see how that’s done.
The issue occurred after a recent update. Can you advise?
A typical page is linked below.
GerryMarch 18, 2020 at 1:19 pm #1194098March 19, 2020 at 5:36 pm #1194475
Could you please attach some screenshots of the issue?
VictoriaMarch 19, 2020 at 5:57 pm #1194486
Below is a link to an image showing what the black screen looks like. The problem is on two websites.
I did not want to keep my clients waiting any longer so I used iframe code in a code block as a temporary measure whilst waiting.
Hope you can help.
Many thanksMarch 19, 2020 at 8:47 pm #1194582
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Can you make a test page where we can see the issue?
VictoriaMarch 23, 2020 at 4:42 pm #1195519March 25, 2020 at 4:43 pm #1197730
Do you see the black boxes or the videos when you accept cookies?
VictoriaMarch 25, 2020 at 7:28 pm #1197818
Black boxes with the play icon in the middle whether we accepted cookies or not. It’s like this on two other sites I’m working on too. Old sites are fine.
ThanksMarch 25, 2020 at 8:03 pm #1197842
Can you please make a test page where we can see the issue?
VictoriaMarch 26, 2020 at 12:30 pm #1197999
I’ve created a page and set up two videos for you to see (link below).
Many thanksMarch 26, 2020 at 12:36 pm #1198002
Victoria, apologies, the above link is the other site I’ve had problems with the videos. The link below is an example of a video for site I sent you logins for.
Both have same problem and I’ve used iframe in code block until this is sorted.
Thanks v muchMarch 26, 2020 at 5:05 pm #1198114
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