Support | Kriesi.at – Premium WordPress Themes

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August 30, 2023 at 12:10 pm in reply to: Demos not visible #1417547

obimedia2
Participant

Thank you, Yigit, yes I think it was a temporary blip as it’s all fine.

Best regards
Gerry

February 19, 2023 at 5:51 pm in reply to: How to raise a new ticket for Support? #1398545

obimedia2
Participant

Thanks so much Mike!
All best
Gerry

February 18, 2023 at 5:35 pm in reply to: How to raise a new ticket for Support? #1398453

obimedia2
Participant

Hi Mike
I would like to know how to remove or modify the overlay on the fullwidth easy slider.
Information requested by Rikard below and the site.
Thanks
Gerry

February 18, 2023 at 10:29 am in reply to: How to raise a new ticket for Support? #1398408

obimedia2
Participant

Hi Mike, please see below.

February 6, 2023 at 9:51 am in reply to: Unable to download theme’s demo #1396828

obimedia2
Participant

Hello Mike,
Thanks so much for sorting this. I’ve never had a problem before importing the demo.
Great service.
Gerry

February 5, 2023 at 8:48 pm in reply to: Unable to download theme’s demo #1396788

obimedia2
Participant

Hi Mike
Thank you. Please see below.
Best regards
Gerry

February 5, 2023 at 2:46 pm in reply to: Unable to download theme’s demo #1396748

obimedia2
Participant

Many thanks Rikard
Details below.
All best
Gerry

December 17, 2020 at 3:27 pm in reply to: How to reduce space under menu item and active line underneath #1268145

obimedia2
Participant

Hi Rikard

Not sure why you couldn’t login. I’ll see if I can find another way.

All best
Gerry

December 17, 2020 at 3:24 pm in reply to: How to remove image zoom on hover in gallery #1268144

obimedia2
Participant

Hi Rikard

I’ve managed to resolve this another way.

Thank you as always for your help.

Best

Gerry

December 14, 2020 at 4:26 pm in reply to: How to stop automatic image quality reduction #1267205

obimedia2
Participant

Many thanks, Yigit.

Best wishes

Gerry

December 14, 2020 at 3:05 pm in reply to: How to stop automatic image quality reduction #1267178

obimedia2
Participant

Hi Victoria

Those links refer to resizing the Media Library images which isn’t a problem as it allows full size images. However, even if I select full size images it looks like WordPress is still compressing images.

I’ve set this site up using the Enfold Child theme. I’ve found advice on how to disable image compression in WordPress by pasting code into the theme’s functions.php file:

add_filter(‘jpeg_quality’, function($arg){return 100;});

…….

If I make a change to the functions.php file will it change back during a theme update? I only usually change things via Quick CSS.

Thanks for your help

Gerry

December 14, 2020 at 2:56 pm in reply to: How to reduce space under menu item and active line underneath #1267176

obimedia2
Participant

Hi Rikard

Details below. Thank you for your help.

Best regards

Gerry

December 14, 2020 at 2:54 pm in reply to: How to remove image zoom on hover in gallery #1267170

obimedia2
Participant

Hi Victoria

Thanks so much for your help. Details below.

All best

Gerry

June 2, 2020 at 11:19 am in reply to: Add shop to website #1218734

obimedia2
Participant

Thanks Rikard!
All best

March 26, 2020 at 12:36 pm in reply to: Vimeo videos are showing as black screens #1198002

obimedia2
Participant

Victoria, apologies, the above link is the other site I’ve had problems with the videos. The link below is an example of a video for site I sent you logins for.

Both have same problem and I’ve used iframe in code block until this is sorted.

Thanks v much

March 26, 2020 at 12:30 pm in reply to: Vimeo videos are showing as black screens #1197999

obimedia2
Participant

Hi Victoria

I’ve created a page and set up two videos for you to see (link below).

Many thanks

March 25, 2020 at 7:28 pm in reply to: Vimeo videos are showing as black screens #1197818

obimedia2
Participant

Hi Victoria

Black boxes with the play icon in the middle whether we accepted cookies or not. It’s like this on two other sites I’m working on too. Old sites are fine.

Thanks

March 23, 2020 at 4:42 pm in reply to: Vimeo videos are showing as black screens #1195519

obimedia2
Participant

Thanks Victoria.
Please see below.
Best

March 19, 2020 at 5:57 pm in reply to: Vimeo videos are showing as black screens #1194486

obimedia2
Participant

Hi Victoria

Below is a link to an image showing what the black screen looks like. The problem is on two websites.

I did not want to keep my clients waiting any longer so I used iframe code in a code block as a temporary measure whilst waiting.

Hope you can help.

Many thanks

March 18, 2020 at 1:19 pm in reply to: Vimeo videos are showing as black screens #1194098

obimedia2
Participant

Hi, just checking you’re working as not had a reply yet?
Cheers

November 11, 2019 at 2:01 pm in reply to: After Enfold update to 4.6.3.1 Google fonts not showing & button radials gone #1155605

obimedia2
Participant

Hi Ismael

Please let me know which country you’re in so I can give access. Alternatively, maybe you can advise on where to look for the issues. It happened after recently updating the theme. Presumably a css or js issue?

Thank you

Gerry

November 7, 2019 at 8:00 pm in reply to: After Enfold update to 4.6.3.1 Google fonts not showing & button radials gone #1154729

obimedia2
Participant

Hi, I’ve added WordPress login below.
Hope you can help asap.
Thanks

November 6, 2019 at 12:18 pm in reply to: After Enfold update to 4.6.3.1 Google fonts not showing & button radials gone #1154248

obimedia2
Participant

PS: Also, the tinted overlay background on menu has gone (was navy, now black).

November 6, 2019 at 12:17 pm in reply to: Chosen Google font not showing and button radius removed after updating Enfold theme #1154246

obimedia2
Participant

Thank you Rikard. Done.
Gerry

October 29, 2019 at 6:26 pm in reply to: Cannot update Enfold from version 4.5.7 to 4.6.3.1 #1152116

obimedia2
Participant

Thanks Yigit, I’ve now updated.

Much appreciate your help.

Have a great evening!

Gerry

October 29, 2019 at 5:57 pm in reply to: Cannot update Enfold from version 4.5.7 to 4.6.3.1 #1152109

obimedia2
Participant

Many apologies, Yigit!
Info below.
Thanks for your help.
Gerry

October 29, 2019 at 2:04 pm in reply to: Cannot update Enfold from version 4.5.7 to 4.6.3.1 #1152057

obimedia2
Participant

Here’s the link :-)

October 29, 2019 at 2:04 pm in reply to: Cannot update Enfold from version 4.5.7 to 4.6.3.1 #1152056

obimedia2
Participant

Hi Yigit
I’ve posted them below in Private Content.
Thanks
Gerry

October 28, 2019 at 6:57 pm in reply to: Cannot update Enfold from version 4.5.7 to 4.6.3.1 #1151855

obimedia2
Participant

Hi Yigit

I’m already logged into support. Below is your login.

Many thanks

Gerry

September 9, 2019 at 12:38 pm in reply to: After update font not displaying #1135965

obimedia2
Participant

Hi Rikard

I’ve been given advice on this. Apparently the fonts I’d chosen were Google fonts and they don’t show on the site until you click the cookie bar acceptance. This is due to Google’s GDPR.

By downloading the font from Google and installing via Enfold the issue has now been sorted. The fonts show.

I’ve put this info here in case it’s helpful to someone else.

Thanks and best
Gerry
Author

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Viewing 30 posts - 1 through 30 (of 117 total)

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