Hi Ismael,

Thank you for the response. I managed to get our store for http://www.TheMallardCreek.com back up to speed. It’s currently running on Enfold 4.4.1

I have noticed that sometimes the issue does not occur. Sometimes it does. Also, when it does, navigating away from the cart page or refreshing seems to fix the issue.

For FairwaysMembership.com I will add login credentials for the staging site for you to take a look.

Here is some feedback I received:

FairwaysMembership.com – Checkout Issue 1: https://imgur.com/NSy3ksE
FairwaysMembership.com – Checkout Issue 2: https://imgur.com/UKV8exB
FairwaysMembership.com – My Account: https://imgur.com/r9cDTSG
FairwaysMembership.com – Logout: https://imgur.com/BliCodS

Given all of this, I cannot myself pinpoint the problem. A few people have thought caching, some theme incompatability (I did test down to just Enfold and woocommerce active and had the same issues).

TheMallardCreek.com – Overlay Block: https://imgur.com/1GlWPbn
TheMallardCreek.com – Overlay Block Fixed with CSS: https://imgur.com/cTojwQU

.woocommerce .blockUI.blockOverlay {
position: relative!important;
display: none!important;
}

Error occurring on FairwaysMembrship.com on October 31, 2018: https://www.youtube.com/watch?v=u2LowNEfWPc
Error occuring on FairwaysMembership.com on December 1, 2018: https://www.youtube.com/watch?v=_A1eFoYGlfg

(For the time being, I think we may have found the issue and fixed it. The object-cache.php file in wp-content was renamed. I’m not sure if this was something that resulted from an update of Enfold, GoDaddy php or something else.)

• This reply was modified 5 years, 11 months ago by npmcgrew.

Hi Ismael,

Thanks for getting back to me. In trying to basically put a band-aid on the online store, I did go over to WooCommerce > Settings > Products and ticked both checkboxes for ‘Redirect to Cart page after successful addition’ and ‘Enable AJAX add to cart buttons on archives’

I did this in hopes that it would allow everything to communicate better to get past the cart issue. However, I believe it is still an issue we’re having. Looking back at the past few days worth of traffic and conversions, the rate is much lower than usual. For example, yesterday we had 2 purchases after 19 cart views. As these are members being influenced to buy a limited-time discount card, our usual % of purchases to cart views is at least in the 50% range.

I do wonder if this could have been perhaps caused by slow internet? A lot of times, when updating plugins or the theme at my workplace (about 10mbps on a good day), the server can time out. That said, with the new token system for Enfold theme, I don’t know how best to unistall and reinstall the theme to see if that could be the issue.

Overall, literally any help or thoughts here would be fantastic. I’m at a loss as I can’t identify the problem to begin to find a fix. And, that’s made less fun by an unhappy boss and the holiday selling season right now.

Thanks again!

Upon deactivating all of the plugins with the exception of WooCommerce and keeping the Enfold theme, the issue exists.

If logged out, the cart page always shows as empty. If logged in, the cart page seems to work.

After switching to twenty seventeen, all works as it should.

Also, the online store works as it should for another site (www.TheMallardCreek.com) which does not have Enfold updated to 4.5

• This reply was modified 6 years ago by npmcgrew.

Hi,

I deactivated Booster for WooCommerce, but am still seeing many of the same errors. Are there any known conflicts between Enfold and WooCommerce at this time that could be affecting the functionality?

It doesn’t, however, seem to be a constant problem. Some customers will get through without an issue. Others have had the issue repeatedly with no obvious connection between device type, browser, whether they are logged in or not, etc.

If you want to log into the backend of the site, please feel free to do so. I also downloaded Query Monitor to try to pinpoint the issue, but haven’t noticed much.

Thanks in advance for some help!

Hi Dude,

I added the code to the General Styling CSS area:
.woocommerce .blockUI.blockOverlay {
position: relative!important;
display: none!important;
}

This has worked on all of the office computers with Explorer, safari and Chrome. Would you be tentative to send this out to customers in my position or would you just go ahead and see how it all works?

That worked. Thank you!

Sure thing, I placed it in the private content.

I am wondering if it’s a Jetpack related issue.

Or potentially SuperForms which I installed to try and create a page that you plugin some information and it then outputs your projected savings.

Also, I have noticed that there is a lot of spacing between sections. While that is not a problem on desktop, it is a bit clunky on mobile. I tried using the ‘whitespace separator’ with -20px, but that did not work. Any guidance there would be great and much appreciated as well.

– Neil

Guenni007,

Thank you for all of that, it really is much appreciated! Glad to know there are people in the world willing to help without needing anything in return

Thanks again!

Hi Victoria,

Our website is FairwaysMembership.com

The page with the grid layout is our Benefits of Membership Page

Thank you in advance!

Login is in the private section, can provide FTP as well if needed.

Hi Basilis,

Thanks for the response. That is exactly what I figured would be the case.

Tangent here, but when using the ALB, is there anywhere to say ‘store’ or save ‘draft elements’?

For example, I am creating a Membership Testimonial Page and there are about 20 testimonials. Some are a paragraph, some a few, so the height and overall appearance becomes a serious guess and check. However, if I could drop these into a storage type bin it would be helpful. Not sure if I am just missing something or if you know of a workaround.

In a testimonial section, can I make a manual height and width and have a scroll bar within that section? It’s not the biggest deal in the world, just dislike the content below always floating up and down.

Thanks again!

Thank you for all of the help! You guys make the Enfold theme top notch