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  • in reply to: URL Links Based on Device – Is It Possible? #1103008

    Hi Jordan,

    Okay, that’s what I had thought, but never hurts to ask. Thanks for the quick response!

    in reply to: Error: Missing Required Parameter card_nonce #1071360

    Hi Gunter,

    Apologies for the slow reply as I have been out of the office with the flu.

    That’s very strange in regards to the Viral Sweep page load as that’s a contest service we use to grow email subscribers. It’s usually just a quick and easy line of code I insert into a code block on a landing page. Granted, we’re not currently using it and there haven’t been any card_nonce issues recently, so I suppose it could be a culprit.

    If this happens again in the future, what would you suggest looking for using Google Developer Console to pinpoint?

    Thanks again for all of the help!

    – Neil

    in reply to: Error: Missing Required Parameter card_nonce #1066652

    Hi All,

    I’ve never been able to reproduce the error on my own to get the card_nonce error. The closest thing I have been able to reproduce is that from time to time, if I’m testing the store when not initially logged in:

    1 – I’ll go to the product page and add to cart. I’ll then click the floating view cart that appears. All is okay here
    2 – In viewing the cart I will ‘Proceed to Checkout’ and the proper fields do show.
    3 – Before editing the fields, I’ll use the ‘Returning User’ button and login to my subscriber or customer account, so no admin access on that one.
    4 – The billing fields and other misc. information will autofill, which is good.
    5 – When selecting the Square payment option then, no ••••• symbols appear in the placeholder. Instead, it’ll just be a solid gray line through all of the credit card information and cannot be edited. A refreshing of the page allowed me to do this, but I’m wondering if it’s a similarly caused issue as the card_nonce seems it could be that way. For one of the customer who did receive the card_nonce error, he described that he never plugged any card information in because it wouldn’t let him. Granted, he is an elderly gentleman, so who knows what other variable could have affected this.

    Thank you in advance for any guidance!

    in reply to: Single Product Page – Reviews Tab #1051010

    Awesome, thank you much!

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1043163

    Hi Ismael,

    It turned out to be a GoDaddy Managed WordPress Hosting issue. Long story short, their built-in wordpress caching cannot be disabled on dynamic pages, such as WooCommerce pages. This was the root cause of why the cart showed as empty and then would show correctly after some amount of time.

    So, we moved FairwaysMembership.com to Kinsta hosting and everything is working well. I did keep the theme to Enfold 4.4.1 because it was working without fail for the first time in weeks, but I don’t think it’s the theme.

    Just thought I would give you the heads up in case you see anything similar from some other Enfold users.

    Have a great holiday season!

    in reply to: WooCommerce Empty Cart Issue After Adding Products #1043161

    Hi Nikko,

    It turned out to be a GoDaddy Managed WordPress Hosting issue. Long story short, their built-in wordpress caching cannot be disabled on dynamic pages, such as WooCommerce pages. This was the root cause of why the cart showed as empty and then would show correctly after some amount of time.

    So, we moved FairwaysMembership.com to Kinsta hosting and everything is working well. I did keep the theme to Enfold 4.4.1 because it was working without fail for the first time in weeks, but I don’t think it’s the theme.

    Just thought I would give you the heads up in case you see anything similar from some other Enfold users.

    Have a great holiday season!

    in reply to: WooCommerce Empty Cart Issue After Adding Products #1041743

    Hi Nikko,

    I actually decided to go ahead and hire a developer from Codeable. If I had to guess, it’s an issue to do with GoDaddy’s Managed WordPress hosting. My overall understanding is that GoDaddy’s automatic cache (cannot be disabled) may cache dynamic pages.

    I will reply here once I know the full extent of the issue and what solution we find for your reference.

    If you have any suggestions for website hosting in North America, that would be welcome. Our main needs are stability and uptime, ability to work well with WordPress, Enfold Theme, WooCommerce, WooCommerce Square, WooCommerce PayPal Checkout, JetPack / Akismet Anti-Spam.

    I also enjoy a lot of the plugins offered by WPMU Dev, although I could see where they are user friendly enough that they actually cause problems.

    Anyway, thanks for the response and if you have any insights it would be much appreciated. I’ll be sure to let you know what solution(s) we find.

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1041675

    Hi Ismael,

    It worked for a short while (about an hour), but the issue again came back. I have hired a freelance developer through Codeable to narrow down the issue. I will share information with you if you would like.

    My guess is we’ll ultimately found out that it’s a problem with GoDaddy’s server configuration or caching. My only other guess would be that WooCommerce 3.5.x uses V3 for their API, so perhaps that was something not known during the development and deployment of Enfold 4.5. Although, I’ve never seen your team have that error and imagine it would have been caught rather quickly.

    Today, I think we are going to clone the site onto a server the freelance developer owns and see if that replicates the problem.

    If you have any insights here or if there were any aspects of today’s Enfold 4.5.1 release that you believe would fix the issue, please let me know.

    in reply to: WooCommerce Empty Cart Issue After Adding Products #1040853

    Hi Niko,

    I have included our staging site login and FTP credentials in the private content of the reply.

    Thanks in advance!

    In using RobotNinja’s plugin and site, I did notice the following:

    Our website, TheMallardCreek.com passes the tests. Mallard Creek’s site has Enfold 4.4.1 and WooCommerce 3.5.2 installed.

    FairwaysMembership.com does not pass the test and I get the following error code:
    “After adding a product to the cart, Robot Ninja navigated to your store’s Checkout page (https://fairwaysmembership.com/checkout/) but was unable to confirm the page was loaded by looking for an element with class name woocommerce-checkout. Robot Ninja waited a maximum of 10 seconds before timing out.”

    I have also included the RobotNinja.com login credentials to potentially help you more.

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1040463

    Hi Ismael,

    Thank you for the response. I managed to get our store for http://www.TheMallardCreek.com back up to speed. It’s currently running on Enfold 4.4.1

    I have noticed that sometimes the issue does not occur. Sometimes it does. Also, when it does, navigating away from the cart page or refreshing seems to fix the issue.

    For FairwaysMembership.com I will add login credentials for the staging site for you to take a look.

    Here is some feedback I received:

    FairwaysMembership.com – Checkout Issue 1: https://imgur.com/NSy3ksE
    FairwaysMembership.com – Checkout Issue 2: https://imgur.com/UKV8exB
    FairwaysMembership.com – My Account: https://imgur.com/r9cDTSG
    FairwaysMembership.com – Logout: https://imgur.com/BliCodS

    Given all of this, I cannot myself pinpoint the problem. A few people have thought caching, some theme incompatability (I did test down to just Enfold and woocommerce active and had the same issues).

    TheMallardCreek.com – Overlay Block: https://imgur.com/1GlWPbn
    TheMallardCreek.com – Overlay Block Fixed with CSS: https://imgur.com/cTojwQU

    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }

    Error occurring on FairwaysMembrship.com on October 31, 2018: https://www.youtube.com/watch?v=u2LowNEfWPc
    Error occuring on FairwaysMembership.com on December 1, 2018: https://www.youtube.com/watch?v=_A1eFoYGlfg

    (For the time being, I think we may have found the issue and fixed it. The object-cache.php file in wp-content was renamed. I’m not sure if this was something that resulted from an update of Enfold, GoDaddy php or something else.)

    • This reply was modified 9 months, 2 weeks ago by  npmcgrew.
    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1038071

    I’ve always appreciated the support service I’ve received with Enfold.

    That said, 2 responses from you guys in 11 days is not okay. It’s the busiest online sales time of the year, and you have offered me no guidance as to how best to troubleshoot this issue with Enfold.

    A simple facebook ad showed that more than $3,500 were added to the cart in 5 days. Of course, because the theme isn’t cooperating, that resulted in $550 worth of sales. Do you see the problem here? If no one is willing to solve the problem, people who depend on our business are going to miss out. So, let’s solve the issue!

    Thanks

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1037099

    Hi Ismael,

    Thanks for getting back to me. In trying to basically put a band-aid on the online store, I did go over to WooCommerce > Settings > Products and ticked both checkboxes for ‘Redirect to Cart page after successful addition’ and ‘Enable AJAX add to cart buttons on archives’

    I did this in hopes that it would allow everything to communicate better to get past the cart issue. However, I believe it is still an issue we’re having. Looking back at the past few days worth of traffic and conversions, the rate is much lower than usual. For example, yesterday we had 2 purchases after 19 cart views. As these are members being influenced to buy a limited-time discount card, our usual % of purchases to cart views is at least in the 50% range.

    I do wonder if this could have been perhaps caused by slow internet? A lot of times, when updating plugins or the theme at my workplace (about 10mbps on a good day), the server can time out. That said, with the new token system for Enfold theme, I don’t know how best to unistall and reinstall the theme to see if that could be the issue.

    Overall, literally any help or thoughts here would be fantastic. I’m at a loss as I can’t identify the problem to begin to find a fix. And, that’s made less fun by an unhappy boss and the holiday selling season right now.

    Thanks again!

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1036179

    Is anyone available to help? I had 46 pageviews on the ‘Cart’ page yesterday and only 4 purchases. At this point, we are starting to lose money because of the theme conflict with WooCoomerce.

    Thanks!!

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1035719

    Upon deactivating all of the plugins with the exception of WooCommerce and keeping the Enfold theme, the issue exists.

    If logged out, the cart page always shows as empty. If logged in, the cart page seems to work.

    After switching to twenty seventeen, all works as it should.

    Also, the online store works as it should for another site (www.TheMallardCreek.com) which does not have Enfold updated to 4.5

    • This reply was modified 10 months ago by  npmcgrew.
    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1035655

    I am also now receiving the following error on various orders online:

    Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => MISSING_REQUIRED_PARAMETER
    [detail] => Missing required parameter.
    [field] => card_nonce
    )

    )
    Order status changed from Pending payment to Failed.

    After looking into it, this again appears to be a theme issue. Here is some information I found on Square’s Woocommerce forum: (Purchase code hidden if logged out)(Purchase code hidden if logged out) -with/td-p/73107″>card_noonce theme issue

    Even if you guys cannot fix it, can you point me in the direction of what the error is?

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1035346

    Hi,

    I deactivated Booster for WooCommerce, but am still seeing many of the same errors. Are there any known conflicts between Enfold and WooCommerce at this time that could be affecting the functionality?

    It doesn’t, however, seem to be a constant problem. Some customers will get through without an issue. Others have had the issue repeatedly with no obvious connection between device type, browser, whether they are logged in or not, etc.

    If you want to log into the backend of the site, please feel free to do so. I also downloaded Query Monitor to try to pinpoint the issue, but haven’t noticed much.

    Thanks in advance for some help!

    in reply to: Enfold 4.5 and WooCommerce 3.5.1 *Urgent* #1034585

    In going through my Enfold > General Styling > Quick CSS I did come across this:
    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }

    Could this be the culprit of preventing the view cart from showing what should have been added?

    in reply to: WooCommerce Bookings *Urgent* #991718

    Hi Dude,

    I added the code to the General Styling CSS area:
    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }

    This has worked on all of the office computers with Explorer, safari and Chrome. Would you be tentative to send this out to customers in my position or would you just go ahead and see how it all works?

    in reply to: WooCommerce Bookings *Urgent* #991702

    Hi Peter,

    Thanks for going ahead and doing that. Unfortunately, the same is not true for me. Oddly enough, it works find when I am viewing the site as an admin.

    However, when I test on other, non-logged in computers in the office on either Safari, Chrome or IE, the same issue is occurring. On the Safari browser, I did login to another of my ‘customer’ accounts. Once I did that, I was able to use the datepicker.

    Is there a chance that the calendar has somehow been set to only appear if a user’s logged in? If so, how can I disable this so that people actually go through the process without becoming very confused?

      Here is something I have found in the inspect tool from chrome:

    Console: Failed to load resource: the server responded with a status of 403 (Forbidden)
    Style: #top .wc-bookings-booking-form .blockUI.blockOverlay {
    background-color: #ffffff !important;
    }

      I am wondering if this CSS would work but don’t want to implement it if there’s a bigger issue on the horizon:

    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }

    in reply to: Color Section Video Background Alignment #990327

    That worked. Thank you!

    in reply to: WooCommerce Bookings Calendar Jump to Date #960430

    Okay, thank you Victoria. I appreciate the assistance. Have a great day!

    in reply to: Comments Not Registering On Blog Posts #951763

    Sure thing, I placed it in the private content.

    I am wondering if it’s a Jetpack related issue.

    Or potentially SuperForms which I installed to try and create a page that you plugin some information and it then outputs your projected savings.

    in reply to: Light Transparent Button, Changing Colors #934350

    Vinay, thank you for taking the time to both explain to me how you did that and to implement the solution.

    Have yourself a great day! Thank you again!

    – Neil

    in reply to: Light Transparent Button, Changing Colors #933865

    Also, I have noticed that there is a lot of spacing between sections. While that is not a problem on desktop, it is a bit clunky on mobile. I tried using the ‘whitespace separator’ with -20px, but that did not work. Any guidance there would be great and much appreciated as well.

    – Neil

    in reply to: Light Transparent Button, Changing Colors #933716
    This reply has been marked as private.
    in reply to: Light Transparent Button, Changing Colors #933053
    This reply has been marked as private.
    in reply to: Animated Numbers Properties #893266

    Okay, I thought as much.

    Thank you, Rikard and Happy New Year!

    P.s. – Tried Avada a few weeks ago and Enfold blows it out of the water. May never switch from your themes again on any of my sites!

    in reply to: Registered Mark in Normal Text / Paragraph Areas #866233

    Guenni007,

    Thank you for all of that, it really is much appreciated! Glad to know there are people in the world willing to help without needing anything in return

    Thanks again!

    in reply to: Registered Mark in Normal Text / Paragraph Areas #865907

    I started using the following before each line of text and it appears to work well: <span style=”font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”>

    Any problems with using this?

    in reply to: Registered Mark in Normal Text / Paragraph Areas #865890
    This reply has been marked as private.
Viewing 30 posts - 1 through 30 (of 51 total)