Hi Monika,

Thanks for giving us admin access.
I have added this CSS code in Enfold > General Styling > Quick CSS, just replace the background image with the image of your choice:

#ueberlappung {
    background-position: center right 32% !important;
}

#ueberlappung:after {
    background-image: url(https://website.com/wp-content/uploads/2023/01/element.svg);
    background-repeat: no-repeat;
    background-position: center left;
    content: '';
    display: block;
    height: 100%;
    width: 100%;
    position: absolute;
    top: 0;
    right: 0;
    transform: scaleX(-1);
}

Please review your site.

Best regards,
Nikko

Hi ihf-eramstad,

Thanks for giving us FTP access however, the solution does not seem to work.
The workaround I could think of is to use the Better Search & Replace plugin to change the URL from https://subdomain.wpenginepowered.com to https://subdomain.wpengine.com/ however it may be better to request help from your hosting provider first.

Best regards,
Nikko

Hi Veronika,

Thanks for giving us admin access.
I have commented out this code:

.responsive .av-horizontal-gallery-img {
    transform: none !important;
}

and replaced:

@media only screen and (max-width: 989px) {
.responsive .av-horizontal-gallery-inner {
    position: static;
    min-height: 1100px;
}
}

with:

@media only screen and (max-width: 989px) {
.responsive .av-horizontal-gallery-inner {
    position: static;
    min-height: 497px;
}
}

Please review your site :)

Best regards,
Nikko

Hi ihf-eramstad,

Can you give us FTP access? so we can try to debug it.
Just post the credentials in private content.

Best regards,
Nikko

Hi Mike,

Unfortunately, that’s not possible because the purchase code is a requirement for our registration process, and our only way to verify with ThemeForest that the account still has item support for Enfold.

Best regards,
Nikko

Hi Mike,

Thanks for contacting us!
Please register the account using the purchase code.
You can register here: https://kriesi.at/support/register/

#1 We will need a link to your site to check it.

#2 It is not a known issue but it maybe due to an outdated version of the theme or plugins

Best regards,
Nikko

Hey Whippert,

In your WordPress Dashboard, please go to Enfold > Import/Export > Iconfont Manager then delete Flaticon.
Hope this helps.

Best regards,
Nikko

Hi Antonio,

If you’re using a video element, it should wrap around nicely with no extra spaces if video uses aspect ratio of 16:9.
Can you give us a link to your page? so we can try to check it.
You can post the link privately.

Best regards,
Nikko

Hi Tim,

For transparency logo you’ll need to use avf_logo_subtext instead, please try this code instead:

add_filter('avf_logo_subtext', 'av_change_transparency_logo_img');

function av_change_transparency_logo_img($sub) {

    if( is_page('1005973') ) {
        $sub = '<img src="https://www.zinkwaliteitsborging.nl/wp-content/uploads/2023/01/Academy-logo.svg" class="alternate" alt="" title="alternate logo">';
    }

    if(is_singular('portfolio')) {
        $sub = '<img src="https://www.zinkwaliteitsborging.nl/wp-content/uploads/2023/01/Academy-logo.png" class="alternate" alt="" title="alternate logo">';
    }
  
    return $sub;
}

Hope it helps.

Best regards,
Nikko

Hi mb,

I tried to re-add the images on the slider and it seems to be working properly.
Please review the page. :)

Best regards,
Nikko

Hi Camilla,

We’re glad that we could help you :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

Hi wsgcrest,

cURL error 28: Connection timeout after 10001 ms maybe due to poor network connectivity between the server where your site is hosted and our server where the demo is hosted or maybe due to some firewall or security settings. I think the only way around it is manually import the demo.
Please try to follow the instructions in our documentation: https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo
Hope it helps.

Best regards,
Nikko

Hi Antonio,

I’m afraid there’s no way to it since it’s the major browser’s policy (like Chrome, Firefox, Safari) that setups this rule to prevent unmuted videos to autoplay.
Here are some of the references:
– https://developer.chrome.com/blog/autoplay/

Chrome’s autoplay policies are simple:

– Muted autoplay is always allowed.
– Autoplay with sound is allowed if:
– The user has interacted with the domain (click, tap, etc.).
– On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
– The user has added the site to their home screen on mobile or installed the PWA on desktop.
– Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

– https://support.mozilla.org/en-US/kb/block-autoplay

Firefox blocks all media with sound from playing automatically, by default.

Best regards,
Nikko

Hi Munford,

You’re welcome :)
Just let us know if you still need further assistance.

Best regards,
Nikko

Hi ddubell,

You’re welcome :)
The PHP version is not required to update, however, we suggest you update it to PHP 8 since 7.3 has already reached it’s End-of-life, you can read this article for further information: https://www.ionos.com/digitalguide/websites/web-development/php-73/
Hope this helps.

Best regards,
Nikko