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Hi lindemarie,
Try to update the theme via ftp or cpanel.
You should see the instructions in the same link Rikard posted.
Hope it helps.Best regards,
NikkoHi ac,
Glad that it’s resolved :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHey a-l-p,
I have checked in firefox and it shows however it’s misaligned.
Try adding this css code in Quick CSS (located in Enfold > General Styling):#commentform .comment-form-cookies-consent label, #commentform .comment-form-av-privatepolicy label { padding-top: 0; } #commentform .comment-form-av-privatepolicy { padding-bottom: 20px; }Hope it helps :)
Best regards,
NikkoHey andreatozzi,
Yes, you can just import the enfold gym demo, then go to the page you want to duplicate and save it as template.
You can save it by clicking on Templates just below the ALB, screenshot here: https://imgur.com/a/zoaZXoF
Hope this helps.Best regards,
NikkoHi Mischa,
Glad that it’s working properly now.
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi hotspot,
I modified my answer I called custom css Quick CSS on the 2nd line, I apologize for it. However, this is how it works, custom css is supposed to overrule styles that are existing already in the theme files however generated styles from General Styling or Advanced Styling should overrule everything including all external stylesheets which also includes custom css which takes the highest priority among external stylesheets. And the only way to for custom css to overrule it is to have heavier weight in the specificity of it’s selector or the use of !important.
Best regards,
NikkoHi indpro,
I have tried the ftp access, however it doesn’t seem to work when I tried with filezilla, please check.
Also can you try to disable caching, backup your theme files then try to re-install enfold, some files might be corrupted that’s why it’s shows some characters on the header.
Hope this helps.Best regards,
NikkoHi dokuz,
Glad that we could help. :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Jens,
Glad that Victoria helped you :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi kkhosting,
No worries, glad that it’s resolved. :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Marcel,
Glad that we could help. :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey kkhosting,
Thanks for giving us admin access.
I have checked your site and the code generated in the code block doesn’t seem to interfere with the overlay of the burger menu.
I use 1900+ screen size. Can you give us a screenshot showing the issue? maybe I’m not doing it right to see the problem.Best regards,
NikkoHi dokuz,
I have added this php code at the bottom of your functions.php (I would suggest using a child theme):
add_filter( 'woocommerce_get_image_size_gallery_thumbnail', function( $size ) { return array( 'width' => 650, 'height' => 650, 'crop' => 0, ); } );then regenerated the thumbnails and that fixed it.
Best regards,
NikkoHi aleonmel,
Glad that we could help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHey CGain,
Yes, it’s possible first you need to use a child theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme
then you need to modify to override woocommerce templates, which is available in their documentation: https://docs.woocommerce.com/document/template-structure/
Hope this helps.Best regards,
NikkoHi alamedawaterpolo,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi BritaKossmann,
Thanks for providing the link to your site.
I have checked it and it has this error:Google Maps API warning: RetiredVersion https://developers.google.com/maps/documentation/javascript/error-messages#retired-versionI would like to test the API key that I use which works properly, please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Marcel,
Yes, you just need to put the script in the Google Analytics Tracking Code textarea.
Hope this helps.Best regards,
NikkoHey bakbek,
Thanks for giving us the link.
How and where did you add those 2 fonts? since those 2 fonts doesn’t come with Enfold.Best regards,
NikkoHi enzowillemstad,
I have checked on this however, the bundled layerslider only loads properly if added via ALB and takes a lot of time to make it work just by using shortcodes and outside the scope of our support. Would it be okay to use other sliders instead?
Best regards,
NikkoHi fmg,
I see, I have checked on it and I see the Custom Fields.
Did you modify the Enfold theme before? I was expecting you have a child theme since ACF shows in the backend but you need to modify some theme files in order for it to show.
Please use a child theme first: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme then override loop-index.php in order for it to show up.
If you need assistance after adding the child theme, please provide us with ftp access. And post the details in private content.Best regards,
NikkoHi enzowillemstad,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi gkarae,
Glad that Ismael helped you :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi cd2s,
Thanks for providing us admin access.
At the moment I’m not really sure why it’s showing that mixed active content just on firefox even though your site is not even https but I do see that there are some mixed content.
Can you also give us ftp access, I’m not sure if the tweak I’m thinking would help and would like to check on it further.Best regards,
NikkoHi techsupport-is,
I have checked it again and I’m still not sure what’s causing the error though it’s shows what js file specifically has the issue.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi fmg,
Thanks for giving us that information, I’ve checked your plugins and noticed that Advanced Custom Fields is not installed, I see this plugin: ACF Content Analysis for Yoast SEO but I think you need the main plugin to show the custom fields in order for it to work. I also noticed that you’re not using a child theme, and if you made some tweaks on the enfold theme files then it would be lost during the update unless you use a child theme.
Best regards,
NikkoHi christianichristiani,
I have checked it again and I imported some portfolio entries (link in private content) and it’s working properly.
Can you give us ftp access? so we can try to enable debug and try to fix it.Best regards,
NikkoHi enzowillemstad,
Try to go to Enfold > Performance > Disabling of template builder elements set this to: Always load all elements
Let us know if this helps.Best regards,
NikkoHi Erik,
Please do provide ftp access, since there’s not much we can do on the WP Dashboard and file editor isn’t enabled.
Just post it in private content, so it’s only visible to the moderators.Best regards,
NikkoHi hotspot,
My suggestion is either use Quick CSS in Enfold > General Styling.
If you still wanna useQuick CSScustom css then add more specificity weight on your selector, you can check this post for more information: https://css-tricks.com/specifics-on-css-specificity/Best regards,
Nikko
