Hi antonsport,

The purchase code you have is only valid for Enfold and not for the bundled layerslider plugin.
If you want to unlock those premium features you would need to purchase the layerslider plugin in themeforest.
You should still be able to use layerslider properly and can import free templates except for those premium features.

Best regards,
Nikko

Hey posterscope,

Can you give us a screenshot showing the issue?
you can upload it in dropbox, googledrive, https://imgur.com/ or any online image sharing sites and post the link here.
You can post the screenshot link in private content if you want only the moderators to see it.

Best regards,
Nikko

Hey cantarella,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi rlhinirv57,

Thanks for giving us admin access.
I checked your site and it seems fine on my end.
Is there any particular page that the error/issue appears?

Best regards,
Nikko

Hey skysjsu,

Thanks for giving us admin access.
This is caused by WP Fastest Cache plugin, I unchecked Combine Css and flushed out cache and minified css/js and it works properly.
Let us know if you need further assistance.

Best regards,
Nikko

Hi Bizsolmw,

Thanks for providing us more information, this is fixed. Can you check it again?
I found out that there was an extra closing div in the fifth tab which prevents the tab section from working properly.
Let us know if you need further assistance.

Best regards,
Nikko

Hi Biggy,

I checked the map image you provided but I’m still not sure why it’s acting that way.
I’d like to test same settings as you have, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Buddy,

Try adding this css code in Quick CSS:

#top .avia-cookie-consent .avia-cookie-consent-button {
    padding-top: 0.5em;
    padding-bottom: 0.5em;
    border-radius: 10px;
}

You may want to adjust top and bottom padding as you see fit, border radius is for making the button more circular setting it to 0 makes it to a rectangle.
Hope this helps :)

Best regards,
Nikko

Hi undead007,

Glad that it’s working :)
Sometimes it does happen when there’s some interruption during the import though it rarely happens if there are no server issues.
If that happens again, you can just import again or you use wp reset then try to import again.

Best regards,
Nikko

Hi missbluesky,

You can generate another api key just add a label to it.
use this new api key on the 2nd site.

Best regards,
Nikko

Hey Jess,

You’re still using php version 5.2.4, please upgrade it to atleast 5.6, you may need assistance from your webhost to do this.
Also you’re still using WordPress 4.0.23, please upgrade it to 4.9.6, try to manually update wordpress, you can see instructions in the wordpress codex:
https://codex.wordpress.org/Updating_WordPress
Hope this helps :)

Best regards,
Nikko

Hi pixelsaft,

Glad that you figured it out. :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hey umanskro,

I’m not really sure why it’s not working since there are no errors.
Can you try going to Enfold > Theme Options > uncheck Page Preloading.
Let us know if this helps.

Best regards,
Nikko

Hey buddy1,

Try adding this css code in Quick CSS (located in Enfold > General Styling):

#top .avia-cookie-consent {
    padding-top: 5px;
    padding-bottom: 5px;
}

Just adjust the top and bottom padding size.
Hope it helps :)

Best regards,
Nikko

Hey DROR,

You can add this code at the bottom of functions.php instead of modifying it from the parent theme:

function custom_loadscripts() {
	avia_enqueue_script_conditionally( true , 'wp-mediaelement' , "/wp-includes/js/mediaelement/wp-mediaelement.js", array('mediaelement'), false, 1);
	avia_enqueue_style_conditionally(  true , 'wp-mediaelement', "/wp-includes/js/mediaelement/wp-mediaelement.css", array('mediaelement'));
}

add_action('wp_enqueue_scripts', 'custom_loadscripts', 20);

Hope it helps :)

Best regards,
Nikko