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Hi yes9310,
You’re still using PHP 5.4.45, please upgrade it to the version Rikard recommended and the issue should be fixed.
Best regards,
NikkoHey Arjan1985,
Can you try the workaround posted on this thread: https://kriesi.at/support/topic/enfold-4-5-not-showing-up-as-an-update/#post-1022847 ?
Hope it helps.Best regards,
NikkoHey HEF2015,
Go to the page, look for Header visibility and transparency set this to Header is invisible and appears once the users scrolls down
Hope it helps.Best regards,
NikkoHey Henry,
Thanks for giving us admin access, I noticed that you’re still using PHP 5.4.45, you’ll need to use atleast 5.6 but we recommend php 7 and up since version 5 are already outdated.
Upgrading it to later versions should fix the issue.Best regards,
NikkoHey missouriartscouncil,
I think that’s a bit complicated, you can try to create a staging site first, so it doesn’t mess up your live site.
Then export your theme settings, import the demo, then re-import the settings you have exported.
Hope this helps.Best regards,
NikkoMay 4, 2019 at 5:59 pm in reply to: Issue still not resolved with removing small preview image. #1097271Hi gb,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey Empatica,
Can you try to update your site first to Enfold 4.5.6? just make sure to have a backup first.
Let us know if this helps.Best regards,
NikkoHi ICEMAN,
I think you can add a classname to elements that you want to fade in.
Go to Enfold > Layout Builder > check Show element options for developers and you should have Custom Css Class field added to each element where you can put in the desired classname.
Then those css in the link can be placed in Enfold > General Styling > Quick CSS.
As for the js code, just follow the instruction here: https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-footer-section
Hope it helps.Best regards,
NikkoHi Matt,
Can you try to disable CSS file merging and compression in Enfold > Performance?
Let us know if this helps.Best regards,
NikkoHi guidiepartner,
Can you try to update your site first to Enfold 4.5.6? just make sure to have a backup first.
Let us know if this helps.Best regards,
NikkoHey P4K,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi denisesl23,
Unfortunately we are not able to provide what you need, we can try suggest this feature though.
For now, I think the workaround are the solutions we can provide, another one I think is use a redirect plugin which redirects pages to your coming soon page and not include the privacy policy pages.Best regards,
NikkoHi Gustavo,
Can you try to create a staging site? basically a duplicate of your live site placed in your subdomain.
Then give us admin access to it? so we can try to isolate the issue without risking your live site.
Here is a post on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHi Ulli,
We apologize for the delayed response.
There’s no way for this to be changed via css, the only way however is to replace the Timeline element.
Since you already have a child theme, the next step is to do this: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You’ll need to modify timeline.php in wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > timeline folder.
Find this code (line 1042-1050, in version 4.5.6):$date_wrapper = array( 'start' => "<h2 class='av-milestone-date{$av_title_font_classes}' {$date_styling} id='milestone-{$title_sanitized}'><strong>", 'end' => "</strong></h2>", ); if (in_array($atts['linkelement'], array('all', 'both', 'date_head')) && !empty($atts['link']) ) { $date_wrapper['start'] = "<h2 class='av-milestone-date{$av_title_font_classes}' {$date_styling} id='milestone-{$title_sanitized}'><a title='" . esc_attr($linktitle) . "' href='{$atts['link']}' {$linktarget}>"; $date_wrapper['end'] = "</a></h2>"; }Just replace those h2, then few lines below it (line 1065-1073) find:
$headline_wrap = array( 'start' => "<h4 {$title_styling}{$title_class}>", 'end' => "</h4>" ); if (in_array($atts['linkelement'], array('all', 'icon_head', 'date_head')) && !empty($atts['link']) ) { $headline_wrap['start'] = "<h4 {$title_styling}{$title_class}><a title='" . esc_attr($linktitle) . "' href='{$atts['link']}' {$linktarget}>"; $headline_wrap['end'] = "</a></h4>"; }just replace the h4, hope this helps.
Best regards,
NikkoHi HostageMedia,
We apologize for the delayed response.
We never had any issue like that which is due to lack of token, though issues like that are more likely due to cache.
Maybe adding the token triggered flushing out some cached files and fixes the issue.Best regards,
NikkoHi Vincenzo,
Can you do something?
Yes, we will try to do something about it. Please remove those access and create a staging site, basically it’s a duplicate of your live site placed in your subdomain, then give us admin and ftp access for the staging site. We’ll need it so we can try to debug or isolate the issue without affecting your live site.
Here’s a link on how to create a stage site: https://themeisle.com/blog/wordpress-staging-site/Is it a problem of the Enfold Theme?
Most likely it’s not and more of a caching issue or maybe some conflict within plugins.Do I need to renew Enfold’s support?
No, you don’t need to unless it expires.Or should I look for a WordPress developer?
It depends but we can check for it in the meantime, if the issue is not from Enfold then you might need one but we’ll try to help as much as we can.Best regards,
NikkoHi Vincenzo,
The issue seems to be coming from the cache, it’s fetching the old merged js file.
I disabled Javascript file merging and compression and the issue doesn’t show.Best regards,
NikkoApril 29, 2019 at 3:08 am in reply to: Second menu disappears, not responsive, burger not showing up #1095149Hey meditativeroots,
We apologize for the delayed response.
The credentials doesn’t on the popup login window that shows up, please check.Best regards,
NikkoApril 29, 2019 at 3:05 am in reply to: Avia layout builder editing block texts and media problem #1095147Hi Jobeca,
Thanks for using Enfold and have a great day!
Best regards,
NikkoHi rezaGif,
We’re glad to hear that.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Stretchspot,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi gextiona,
Try the Vinay’s first suggestion then just adjust the min-height.
Hope it helps.Best regards,
NikkoApril 29, 2019 at 3:02 am in reply to: Need headline rotator container width to equal max item length #1095141Hi darh,
Can you post the link of the page mentioned above? so we can check further.
Best regards,
NikkoApril 29, 2019 at 2:58 am in reply to: Image with Caption (always displaying) But would like to have on hover… #1095137Hi BeyondMS,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey reidmccallhhi,
Can you try adding this css code in Quick CSS, located in Enfold > General Styling:
#after_layer_slider_1 .content { padding: 0; min-height: 0; }Best regards,
NikkoHi,
Can you give us temporary admin access? so we can check the backend and try to reproduce it on our end.
Best regards,
NikkoHi Team100,
I have checked your site and I see 3 menu buttons: Get Started, Now Hiring, Log In.
I don’t see the Donate button, is it removed?Best regards,
NikkoHi cat77,
Glad that it’s fixed.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi claugutierrezt,
Can you also try to use smtp? here’s a link: https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp/
@aribann thanks for helping out. :)Best regards,
NikkoHi HostageMedia,
I have checked on the issue and tried to reproduce it on my end but it’s working fine on my end.
I noticed you are still using Enfold 4.5.2, can you try to update to the latest version? just make a backup before updating.
If that still doesn’t work, please give us admin access on your backend, so we can check further.Best regards,
Nikko -
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