April 25, 2019 at 2:17 am #1094245
Hi, the video background on this page, in the color section, had been working previously but no longer is. Can you offer a solution?
April 25, 2019 at 5:49 pm #1094491
- This topic was modified 10 months ago by Josh.
Have you tried a different video link. It seems the link isn’t beeing found. Also, as a precaution please try disabling all active plugins.
Jordan ShannonApril 25, 2019 at 6:23 pm #1094507
Hey Jordan, thanks for the reply. There are only a few plugins on the site (*Under Construction, Askimit, Classic Editor) and they are all disabled. I also just tried a different video and it is loading the exact same (to the left side and not filling the space like it did previously, and going below the color section it should be contained within).
Please advise, thank you in advance. jApril 25, 2019 at 6:31 pm #1094510
I may have viewed the wrong area, can you screenshot the issue.
Jordan ShannonApril 25, 2019 at 6:36 pm #1094512April 27, 2019 at 4:43 pm #1094925April 29, 2019 at 1:36 am #1095126
I have checked on the issue and tried to reproduce it on my end but it’s working fine on my end.
I noticed you are still using Enfold 4.5.2, can you try to update to the latest version? just make a backup before updating.
If that still doesn’t work, please give us admin access on your backend, so we can check further.
NikkoApril 29, 2019 at 4:03 pm #1095319
Hi Nikko, i saved the page as a template so as to make a duplicate you could work on and when i viewed that template the issue was resolved…
The only other thing i did was input the token which i had not yet done because this is a sandbox version of the site which will be located at a different URL when it is complete. I always put the token in for the final version, on the client’s URL, and never on the development version on my own. Ive never had an issue like this before, could it have been caused by a lack of a confirmed token?May 4, 2019 at 4:36 pm #1097247
We apologize for the delayed response.
We never had any issue like that which is due to lack of token, though issues like that are more likely due to cache.
Maybe adding the token triggered flushing out some cached files and fixes the issue.
NikkoMay 6, 2019 at 6:13 pm #1097772
Well in any event, the issue is resolved. Please feel free to close the topic — thanks as always!May 7, 2019 at 12:07 am #1097849
The topic ‘Color Section Video Background Issue’ is closed to new replies.