Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1094245

    Hi, the video background on this page, in the color section, had been working previously but no longer is. Can you offer a solution?

    • This topic was modified 10 months ago by  Josh.
    #1094491

    Hey HostageMedia,

    Have you tried a different video link. It seems the link isn’t beeing found. Also, as a precaution please try disabling all active plugins.

    Best regards,
    Jordan Shannon

    #1094507

    Hey Jordan, thanks for the reply. There are only a few plugins on the site (*Under Construction, Askimit, Classic Editor) and they are all disabled. I also just tried a different video and it is loading the exact same (to the left side and not filling the space like it did previously, and going below the color section it should be contained within).

    Please advise, thank you in advance. j

    #1094510

    Hi,

    I may have viewed the wrong area, can you screenshot the issue.

    Best regards,
    Jordan Shannon

    #1094512

    you bet. here you go.

    #1094925

    Hello, are you still reviewing this issue?

    #1095126

    Hi HostageMedia,

    I have checked on the issue and tried to reproduce it on my end but it’s working fine on my end.
    I noticed you are still using Enfold 4.5.2, can you try to update to the latest version? just make a backup before updating.
    If that still doesn’t work, please give us admin access on your backend, so we can check further.

    Best regards,
    Nikko

    #1095319

    Hi Nikko, i saved the page as a template so as to make a duplicate you could work on and when i viewed that template the issue was resolved…

    The only other thing i did was input the token which i had not yet done because this is a sandbox version of the site which will be located at a different URL when it is complete. I always put the token in for the final version, on the client’s URL, and never on the development version on my own. Ive never had an issue like this before, could it have been caused by a lack of a confirmed token?

    #1097247

    Hi HostageMedia,

    We apologize for the delayed response.
    We never had any issue like that which is due to lack of token, though issues like that are more likely due to cache.
    Maybe adding the token triggered flushing out some cached files and fixes the issue.

    Best regards,
    Nikko

    #1097772

    Well in any event, the issue is resolved. Please feel free to close the topic — thanks as always!

    #1097849

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Color Section Video Background Issue’ is closed to new replies.