Hey fkco,

Can you try to create/generate a new key and use it?
Sometimes just generating a new one works.

Best regards,
Nikko

Hey 55577222,

You can use this hook to add the code for the body:

ava_after_body_opening_tag

Hope it helps.

Best regards,
Nikko

Hey Kerstin,

We’re glad that it’s resolved :)
Thanks for using Enfold and have great day!

Best regards,
Nikko

Hey Karl,

Sure, and we apologize for the delayed response.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi AccentCreative,

We apologize for the delayed response.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey APeschke,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

 And also can you give us the coordinates and post it in private content? so we can test it.

Best regards,
Nikko

Hey Wouter,

Can you give us create a separate page that shows the form breaks? the homepage signup form seems to be fine and email field is showing up.
Can you also provide us with the password for the admin access?

Best regards,
Nikko

Hey Corina,

We apologize for the delayed response and thanks for giving us admin access.
I could not find any element or section with a class of about, I think that maybe the issue why it’s not working.
Can you point us to the right page and element/section?

Best regards,
Nikko

Hi Gavin,

Yes, the issue is fixed on the latest versions of Enfold.
The problem with updating with the older version of Enfold was because envato have changed their API and replaced the use of API keys with tokens.
Once you have updated to the latest version you should be able to update the theme normally without any issues.

Best regards,
Nikko

Hey Martin,

We apologize for the delayed response.
I’m not sure what you meant with unfolded menu, are you referring on the burger menu which only shows up on mobile device?

Best regards,
Nikko

Hi Kim,

I see, I think you’ll need to use a child theme for that.
Go to https://kriesi.at/documentation/enfold/child-theme/ and download the child theme, follow the instructions in the documentation.
Then you’ll need to use this hook ava_main_header in order to add a space on top of the header which will include a logo and a link to a shop.
You can just use html tags to add the logo and the link.

Best regards,
Nikko

Hi Justine,

I tried it but I can’t seem to access via ftp (screenshot in private content)
For the meantime can you try to add this code in wp-config.php:

define( 'CONCATENATE_SCRIPTS', false );

Best regards,
Nikko

Hi Chris,

I have checked it and the url seems wrong upon checking with a web inspector (screenshot in private content).
Can you try to disable any plugins that is related to images and flush out the cache? let us know if this helps.

Best regards,
Nikko

Hi dryeguy,

We apologize for the delayed response, and thanks for the sftp access, we will try to update it again.
We’ll put your site under maintenance for now.

Best regards,
Nikko

Hi DEmobilezeitgeist,

I think the login page is restricted on some countries.
Can you try to temporarily switch from child theme to parent theme? then try to flush out the cache and temporarily disable all plugins? then check if it fixes the issue.

Best regards,
Nikko