Hi miguelimbroda,

Thanks for giving us cpanel access.
However it doesn’t generate errors even wp debugging is turned on, I noticed in php.ini that display_errors is set to Off, it’s now set to On but will need to restart apache service which I’m unable to do.
Can you restart apache?

Best regards,
Nikko

Hi miguelimbroda,

I have checked your site, however when attempting to import I’m getting this in the web console (replaced your site name):

POST https://yoursite.com/wp/wp-admin/admin-ajax.php 500

Error 500 is Internal Server Error, can you give us ftp access as well? so we can try to enable wordpress debugging, it might give us a lead on what’s causing the issue.

Best regards,
Nikko

Hi goldiejake123,

I see, can you try to use this code instead:

@media only screen and (max-width: 767px)  {
  .home #fullscreen_slider_1, 
  .home #fullscreen_slider_1 * {
    max-height: 320px;
  }
}

Hope it helps.

Best regards,
Nikko

Hi nigdowser,

I tried to check on it further but I didn’t experience any issues on my end.
I can only think of few things that might be a culprit, one is cache (but since you mentioned it’s already cleared then maybe it’s something else), second is probably browser extensions for example chrome has some extensions that might be conflicting, third browser cookies, fourth (highly unlikely), try to checking for malwares.
Hope this is atleast helpful.

Best regards,
Nikko

Hey miguelimbroda,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi rvalenta,

I tried to import it again however images aren’t importing.
Maybe your server (or webhost) firewall might be blocking it, similar to this thread: https://kriesi.at/support/topic/demo-images-import-not-working/#post-847765

Best regards,
Nikko

Hi rvalenta,

Thanks, I was able to import the layerslider.
The pages are already existing with the proper layout, the only things missing are images which I’m not sure why it’s not imported.
Would it be okay if you reset the site using the reset plugin? then we’ll try to reimport it.

Best regards,
Nikko

Hi Larry,

Referring on wordpress’ wp_enqueue_script or wp_enqueue_style: https://developer.wordpress.org/reference/functions/wp_enqueue_style/
For example:

wp_enqueue_style( string $handle, string $src = '', array $deps = array(), string|bool|null $ver = false, string $media = 'all' )

You can take advantage of the version parameter and pass in a new version number every time you update your css file or scripts.
This will force the browser to fetch the css/script with that version number.

Best regards,
Nikko

Hi goldiejake123,

If you need to apply this only for a specific page, for example if it’s homepage you can use this code isntead:

@media only screen and (max-width: 767px)  {
  .home .avia-slideshow-inner {
    height: 50% !important;
  }

  .home .slideshow_align_caption{
    vertical-align: top !important;
    padding-top: 25px !important;
  }

  .home #services{
    margin-top:-350px!important;
  }
}

If it’s other pages, you can replace .home with .page-ID, where ID is the page id number of that said page.
Hope this helps.

Best regards,
Nikko

Hey Franz,

What captcha are you using to prevent spam? have you tried google recaptcha v3? https://kriesi.at/documentation/enfold/contact-form/#choosing-the-type-of-captcha
If you have already purchased Enfold, you’ll get lifetime updates, you’ll just need to generate the token from envato and you should be able to update the Enfold theme of your site to the latest version.
As for testing out if the latest update would destroy your layout, you can setup a staging site and update there first, you can follow this tutorial: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi nigdowser,

Thanks for the feedback. I’m not sure if this helps, but try to open web inspector and click on console, before reloading you might capture some js errors that might give a lead to the issue.

Best regards,
Nikko

Hi Camousse,

Thanks for giving us admin access.
I would have to disagree with:
” the theme you are trying to use “enfold”, is calling a function that is undefined ” ADODB_mysql()” from : ” /themes/enfold/functions.php”
You can verify this if you view that file and search for that function, I did search for the whole Enfold theme files and nothing matches.
I’m just curious how the libs folder located in the root folder is integrated/included to your wordpress site? It should not be using it and I think if we know where this is included we can find clues on how to fix this issue.
Also, can you renew the admin access? it has already expired so we can’t test it properly.

Best regards,
Nikko

Hi JantienM,

I see, can you create a separate thread, then give us admin access to it?
Just post the login credentials in private content.
(Private content can be viewed by both moderators and the thread creator)

Best regards,
Nikko

Hi rvalenta,

We apologize for the delay, since there are lots of queries since the release of the major update.
I have checked your site and found out that PHP ZipArchive Extension is not enabled.
Please contact your webhost to enable this extension.
To verify this, go to Layerslider WP > Options > System Status.

Best regards,
Nikko

Hey Cameron,

Try adding this css code in Quick CSS, located in Enfold > General Styling:

@media only screen and (max-width:767px) {
  .responsive #top #header .social_bookmarks {
    display: block !important;
  }
}

Best regards,
Nikko

• This reply was modified 6 years, 4 months ago by Nikko.