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Viewing 30 posts - 10,351 through 10,380 (of 25,536 total)
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  • in reply to: Portfolio Item Feed #1194039

    Hi web4smallbusiness,

    We’re glad that we could help :)
    And we appreciate your kind words.
    Thanks also for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: How do i remove the search icon? #1194038

    Hi donnakaz,

    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Full Width Easy Slider Link Settings Responsive #1194037

    Hi blaisen,

    Please try adding this CSS code in Quick CSS, located in Enfold > General Styling:

    .responsive #top .slideshow_caption {
        display: block !important;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: How social media icons are not displayed correctly #1194035

    Hi WeigutZull,

    That’s a bug in Enfold version 4.6.3.1 (the current version you’re using).
    It’s fixed in Enfold version 4.7.1 but if you’re not ready to update yet then please refer to the solution on this thread:
    https://kriesi.at/support/topic/missing-icons-after-updating-to-wordpress-5-3-1-and-maintenance-releases/

    Best regards,
    Nikko

    in reply to: Internet Explorer 11 – IE Issues – Only show glyphs #1194034

    Hi tornadomktg,

    I tried to login using the credentials you gave but I’m getting this error:

    Access Denied - Sucuri Website Firewall

    Please read the message in private content

    Best regards,
    Nikko

    in reply to: Shortcode error/bug #1194032

    Hey eddygame,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Portfolio Gallery Photo Not Showing #1194031

    Hi allyson3,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Plugin not found #1194030

    Hi josettemskilling,

    The error you’re getting isn’t based on the license since the license isn’t necessary for the installation but only for updating the theme.
    Please do the following:

    1. Unzip the zip file you have downloaded from Themeforest
    2. Open the unpacked folder produced by unzipping the file and you should find enfold.zip file
    3. Go to your site, and in the Dashboard, go to Appearance > Themes and click the Add New button
    4. Click the Upload Theme button then click Choose File and upload the enfold.zip file
    5. Install and Activate the theme

    And that should do it. Hope this helps :)

    Best regards,
    Nikko

    Hi williamslyd,

    This is fixed, I have added this CSS code in your Quick CSS:

    #top #footer .widget .social_bookmarks {
      position: static;
    }

    Also I have removed this CSS code in your Quick CSS, since this is a temporary fix in the previous version of Enfold but was already fixed in the latest version:

    /* enfold social media icons fix lwk 3/9/20 */
    .social_bookmarks_twitter a::before, .av-social-link-twitter a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_facebook a::before, .av-social-link-facebook a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_linkedin a::before, .av-social-link-linkedin a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_pinterest a::before, .av-social-link-pinterest a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_tumblr a::before, .av-social-link-tumblr a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_reddit a::before, .av-social-link-reddit a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_vk a::before, .av-social-link-vk a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_gplus a::before, .av-social-link-gplus a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_mail a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_dribble a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_youtube a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_instagram a::before {
        font-family: 'entypo-fontello';
        content: '';
    }
    .social_bookmarks_vimeo a::before {
        font-family: 'entypo-fontello';
        content: '';
    }

    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Mobility Error – can I delete these files? #1194021

    Hi BrendaSarg,

    Those 2 files you mentioned aren’t part of the Enfold theme.
    Please try to disable all your plugins and check.
    Then enable them one by one to know which plugins are using the said files.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Portfolio Item Feed #1194016

    Hi web4smallbusiness,

    Thanks for giving us admin access. :)
    We have added this CSS code in your Quick CSS:

    #top .av-portfolio-grid-sorting-container .sort_width_container, 
    #top .av-portfolio-grid-sorting-container .grid-entry {
        padding-left: 1%;
        padding-right: 1%;
    }

    Best regards,
    Nikko

    in reply to: There has been a critical error on your website. #1194012

    Hi marqattack,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Articles page issue #1194011

    Hi soniavoice,

    Thanks for giving us admin access.
    This is fixed. Here are the things we have changed on your site.
    In Settings > Reading, we set it to Your latest posts (the default).
    Then in Enfold > Theme Options, the page is set.
    In Enfold > Blog Layout, since you are using Advanced Layout Builder in your Blog page, we have changed it from Grid Layout to Use the advance layout editor to build your own blog layout (simply edit the page you have chosen in Enfold->Theme Options as a blog page)
    And that’s it :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Full width Easy Slider – 3 buttons #1194005

    Hi webdesignphx,

    Please try to add this CSS code in Quick CSS, located in Enfold > General Styling:

    .home #fullscreen_slider_1 .flex_column.av_one_third {
        display: inline-block;
        float: none;
        margin-left: 10px;
        margin-right: 10px;
        vertical-align: middle;
        width: auto;
    }

    Best regards,
    Nikko

    in reply to: Remove List of Blog Pages #1194000

    Hi clellis,

    I tried to check the link you gave but it redirected me to this page (link in private content)

    Best regards,
    Nikko

    in reply to: Blog images wider #1193996

    Hi Charlotte,

    Thanks for giving us admin access, here’s the initial CSS code that we can use however, we’ll need to have some modifications in your child theme first before adding this CSS code:

    #top.blog .container.template-blog {
        max-width: 100%;
        padding-left: 0;
        padding-right: 0;
    }
    
    #top.blog .fullsize .template-blog .post .entry-content-wrapper, 
    #top.blog .fullsize .template-blog .post .entry-content-wrapper > * {
        max-width: 100%;
    }

    In your child theme, please create a folder and name it includes and copy loop-index.php from (enfold > includes) to the child theme’s includes folder.
    Let us know once you’ve done this initial step.

    Best regards,
    Nikko

    in reply to: Element Layout in mobile #1193991

    Hi Kevin Pan,

    You’ll need to duplicate those Titles, put the duplicate title (Special Heading) on top of the images then make sure you hide it on desktop and tablet and show on mobile in the Visibility settings.
    As for the original title (I’m just making some labels to differentiate) set it’s Visibility settings to show in desktop and tablet and hide in mobile devices.

    Then remove the code I gave you then replace it with this CSS code:

    @media only screen and (max-width:767px) {
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable {
        margin-bottom: 120px;
      }
    
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3n+1) {
        display: flex;
        flex-direction: column;
      }
    
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3n+1) .flex_column:first-child {
        order: 2;
      }
    
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3n+1) .flex_column:last-child {
        order: 1;
      }
    }

    Best regards,
    Nikko

    in reply to: Enfold – links not opening in new window. #1193975

    Hi NWHend,

    Thanks for giving us admin access :)
    The main cause of the issue is this plugin WP Accessibility is removing target=”_blank”
    You can test this by deactivating the plugin.

    Best regards,
    Nikko

    in reply to: buddypress #1193969

    Hi inaudit,

    I did a quick checking on Buddypress using the latest version of Enfold and WordPress and I didn’t experience any issues.
    I haven’t dug deeper to every function but I did specifically check the issue with compatibility with BuddyPress based on the other thread you gave which is about creating a group, and I have successfully created a group in Buddypress without any issues at all, I tested group invite and accepting the invite, it worked properly as well.

    Best regards,
    Nikko

    in reply to: message next to social #1193968

    Hi Alex,

    No worries, I have made this changes in your Quick CSS (and moved media queries to the bottom of Quick CSS):

    #top #header_meta .social_bookmarks .av-social-link-Tripadvisor:lang(it) {
        width: 184.5px;
    }
    
    #top #socket .social_bookmarks .av-social-link-Tripadvisor:lang(it) {
        width: 183.5px;
    }
    
    #top .social_bookmarks .av-social-link-Tripadvisor:lang(it):before {
        content: 'Scrivi una recensione';
    }
    
    #top #header_meta .social_bookmarks .av-social-link-Tripadvisor:lang(ru) {
        width: 155.5px;
    }
    
    #top #socket .social_bookmarks .av-social-link-Tripadvisor:lang(ru) {
        width: 154.5px;
    }
    
    #top .social_bookmarks .av-social-link-Tripadvisor:lang(ru):before {
        content: 'Написать отзыв';
    }

    Let us know if you need further assistance :)

    Best regards,
    Nikko

    Hi GWS,

    No need for that anymore, I tried to check on it further and found this on top of the code I suggested on your live site:

    */fix forms display in IE*/

    just replace it with:

    /*fix forms display in IE*/

    Best regards,
    Nikko

    in reply to: Sidebar not visible #1193966

    Hi genius-electrics,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Element Layout in mobile #1193853

    Hi Wang,

    We apologize for the delayed response.
    Can you try adding this CSS code in Quick CSS, located in Enfold > General Styling:

    @media only screen and (max-width:767px) {
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3), 
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:last-child {
        display: flex;
        flex-direction: column;
      }
    
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3) .flex_column:first-child, 
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:last-child .flex_column:first-child {
        order: 2;
      }
    
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:nth-child(3) .flex_column:last-child, 
      .page-id-206 #after_section_2 .entry-content-wrapper .flex_column_table.av-equal-height-column-flextable:last-child .flex_column:last-child {
        order: 1;
      }
    }

    Best regards,
    Nikko

    Hi GWS,

    Can you give us temporary admin access? so we can check further.

    Best regards,
    Nikko

    in reply to: Blog images wider #1193844

    Hey Charlotte,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: buddypress #1193843

    Hi inaudit,

    Can you point out what parts of BuddyPress is not compatible with Enfold? or maybe give instructions on which we can reproduce and provide some screenshots.
    Enfold doesn’t have any BuddyPress integration but it doesn’t hinder the functionalities of most of the major/popular plugins.

    Best regards,
    Nikko

    Hi GWS,

    Are you using a caching plugin? if I inspect the page, I can’t find the code I suggested.
    Please try to flush out the cache, and in Enfold > Performance, enable Delete old CSS and JS files?.
    Hope this helps.

    Best regards,
    Nikko

    Hi GWS,

    Can you give a link on the live site’s gravity form?
    I tried the link I posted in private content but could not find it.

    Best regards,
    Nikko

    in reply to: Accordion Slider hidding first slide bug #1193832

    Hi kilimats,

    Yes, you’ll need to use url shortener for the youtube links so it doesn’t open in a lightbox.
    Here’s an example of URL shortener: https://bitly.com/
    Hope this helps.

    Best regards,
    Nikko

    Hey Swathi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

Viewing 30 posts - 10,351 through 10,380 (of 25,536 total)