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  • March 10, 2020 at 6:28 pm #1191963
    GWS

    Hi,
    We cannot get the Gravity Forms to display in IE11. We’ve changed the theme from Enfold to Twenty-Twenty and the form works then. But when Enfold is the theme the forms do not show up. We’ve disabled all plugins except for Gravity Forms and the same results occur — no display with Enfold, displays fine with another theme.

    We have Enfold enabled as the theme on our staging site (see private content). Do you have a workaround to get IE11 to display Gravity Forms when using Enfold?

    March 16, 2020 at 11:57 am #1193451
    Nikko

    Hey GWS,

    We apologize for the delayed response.
    Try adding this CSS code in Quick CSS, located in Enfold > General Styling:

    #top .gform_wrapper {
    display: block !important;
}

    Best regards,
    Nikko

    March 17, 2020 at 3:39 pm #1193823
    GWS

    Hey Nikko,

    Thanks for the reply. The CSS code you suggested worked great on the staging site, but when we apply the same code to the live site it doesn’t help with the display issue in IE11. I’ve added the live site URL under Private Content for you. Any thoughts?

    March 17, 2020 at 4:08 pm #1193836
    Nikko

    Hi GWS,

    Can you give a link on the live site’s gravity form?
    I tried the link I posted in private content but could not find it.

    Best regards,
    Nikko

    March 17, 2020 at 4:09 pm #1193837
    GWS

    Right! Sorry about that. Please see private content again. Thanks!

    March 17, 2020 at 4:22 pm #1193840
    Nikko

    Hi GWS,

    Are you using a caching plugin? if I inspect the page, I can’t find the code I suggested.
    Please try to flush out the cache, and in Enfold > Performance, enable Delete old CSS and JS files?.
    Hope this helps.

    Best regards,
    Nikko

    March 17, 2020 at 4:36 pm #1193842
    GWS

    Nikko,

    We are not using a caching plugin, but we do have cache manager enabled on the server. I’ve purged the cache and disabled it for now. Also, after flushing the cache checked off the ‘delete old css and js files’ in the Enfold options. After clearing the browser cache in IE 11 I’m still not seeing the gravity forms. Can you try again and see if it works for you now?

    March 17, 2020 at 4:48 pm #1193847
    Nikko

    Hi GWS,

    Can you give us temporary admin access? so we can check further.

    Best regards,
    Nikko

    March 17, 2020 at 8:11 pm #1193894
    GWS

    Nikko,

    Please see my response in private content. Thank you.

    March 18, 2020 at 2:25 am #1193967
    Nikko

    Hi GWS,

    No need for that anymore, I tried to check on it further and found this on top of the code I suggested on your live site:

    */fix forms display in IE*/

    just replace it with:

    /*fix forms display in IE*/

    Best regards,
    Nikko

    March 18, 2020 at 3:57 pm #1194141
    GWS

    Arghh… I am silently cursing myself for our stupidity for the typo.Thank you for catching this.

    Enfold is a great product and as usual the support rocks. :)

    March 18, 2020 at 4:09 pm #1194147
    Nikko

    Hi GWS,

    We’re glad to hear that and thanks for your kind words :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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