Hi PressWizards.com,

Thanks for giving us admin access.
I used Health Check & Troubleshooting plugin so activating/deactivating plugins won’t affect other users.
Here’s what I found out:
– Enfold Theme + All plugins active = Customizer works fine
– Child Theme + All plugins except Hummingbird = Customizer works fine
– Child Theme + Hummingbird = Customizer not working
I guess it’s safe to say that there’s a code in your child theme, please try to backup the child theme, then empty functions.php in of the child theme and remove the framework folder.
Then try to add those functions in the child theme one by one, and finally add the framework folder, test if which one is causing the issue.

Best regards,
Nikko

Hi Erik,

I tried the link and login credentials you gave but it shows this:

Onbekende gebruikersnaam. Opnieuw controleren of probeer je e-mailadres.

Best regards,
Nikko

Hi innovacionagil,

Can you give us FTP access as well? so we can inspect further.

Best regards,
Nikko

Hi Susanne,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi daves1997,

Can you try to check error_log file? (via FTP or Cpanel, located usually at public_html or the root folder of your site)
If you can’t find anything please try to enable WordPress Debugging when updating the theme: https://wordpress.org/support/article/debugging-in-wordpress/#toc-heading
That should produce debug.log file where it logs fatal errors, please post the errors here so we can at least try to give accurate solutions.

Best regards,
Nikko

Hi Colin,

Please follow the instructions on this article: https://themeisle.com/blog/wordpress-staging-site/
Hope it helps :)

Best regards,
Nikko

Hi unicaweb,

Did the code you mentioned work? I could not see your site as it shows this on my end:

This site can’t be reached
www.mylabrador.it took too long to respond.

If that still does not work, most likely the issue is caching (it’s fetching old css).
To fix this, disable CSS file merging and compression in Enfold > Performance.
And clear cache if you have a caching plugin.

Best regards,
Nikko

Hi jknetdesign,

You’re welcome.
I think the simplest way, without a plugin is to use a Text Block/Code Block and a text link.
Using a Text Mode (not Visual) in the Text Block, paste this code and replace IMAGE_URL with the correct image url:

<a href="IMAGE_URL" class="noLightbox" download>Download</a>

That should be it, clicking it will automatically download the image.

Best regards,
Nikko

Hi Vadivel,

It can be modified in Enfold > Advanced Styling > select anything under Main Menu and click on Edit Element button.
It should show up additional settings which you can change fonts, colors, etc.

Best regards,
Nikko

Hi Vadivel,

Big-preview image in Single Posts aren’t cropped and uses full image size.
Please try to upload an image with the size you want to use.

Best regards,
Nikko

Hi Stefan,

Please try to add this CSS code in Quick CSS, located in Enfold > General Styling:

.home #av_section_3 .av-equal-height-column-flextable .av_one_fourth {
    border-top: 8px solid saddlebrown;
}

Just change theh color and thickness :)

Best regards,
Nikko

Hi daves1997,

Go to Enfold > Header > Header Layout (tab) > Header Title and Breadcrumbs set to Display title and breadcrumbs or Display only breadcrumbs
Hope this helps.

Best regards,
Nikko

Hi colinredbond,

If you are doing a major update the best thing to do (after creating a backup) is to have a staging site where you try to make updates there first to see if there are no issues before doing it on your live site.
However, since you’ll be updating PHP versions as well it might not be a good option.
Please update it in this order (I’m pretty sure that HTTPS, Enfold 4.7.4 and PHP 7.3 works fine since I’m using that setup, please don’t forget to backup):
1.) Update Enfold theme to the latest version (since latest version of Enfold works properly in both PHP 5.6 and 7.3) however automatic update isn’t possible since envato has already stopped using API and now uses tokens. So do the following instead:
– Switch to Twentytwenty or any WordPress default theme
– Download Enfold from themeforest and unzip the zip file
– Open the unpacked folder produced by unzipping the file and you should find enfold.zip file
– Use enfold.zip to upload in Appearance > Themes.
– Activate enfold or enfold child theme
2.) Update PHP from 5.6 to 7.3
3.) Update to HTTPS
If there are any issues, please provide us with both admin and FTP acccess.

Best regards,
Nikko

Hey Marco,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey Mario,

Can you give us a link to the page mentioned? so we can inspect further.

Best regards,
Nikko