Hey Sherman,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Marco,

We’re glad to hear that :)
Let us know if you need further assistance.

Best regards,
Nikko

Hey Mounir,

I have tried the credentials you gave however it doesn’t work:

ERROR: Incorrect username or password

Best regards,
Nikko

Hi Jooster,

Thanks for giving us admin access.
The problem you’re having is from your child theme’s helper-main-menu.php file which is modified.
There’s this code in line 83 which causes the issue:

echo add_loginout_link();

However the function is declared like this:

function add_loginout_link( $items, $args ) {

which expects two arguments, To fix this, please replace:

function add_loginout_link( $items, $args ) {

to:

function add_loginout_link() {

then switch back to your child theme.
Let us know how it goes.

Best regards,
Nikko

Hi kinderheim511,

I see, please try adding this CSS code then:

#top .av-layout-grid-container .av-screen-reader-only {
    display: none;
}

Best regards,
Nikko

Hi emanar,

I apologize for that, there’s one requirement in order to add the caption and that’s using a child theme, you can download it and find instructions on how to use it here: https://kriesi.at/documentation/enfold/child-theme/

Then go to the files wp-content > themes > enfold > includes folder, then copy loop-index.php.
Go to the child theme, create a folder called includes and paste inside loop-index.php and edit it and find this code (line 350-353 in Enfold 4.7.6.3):

if( $slider ) 
{
    echo '<div class="big-preview ' . $blog_style . '" ' . avia_markup_helper( array( 'context' => 'image', 'echo' => false ) ) . '>' . $slider . '</div>';
}

and replace it with:

if (get_post(get_post_thumbnail_id())->post_excerpt) { 
    $slider_caption .= '<span class="featured-image-caption">';
    $slider_caption .= wp_kses_post(get_post(get_post_thumbnail_id())->post_excerpt);
    $slider_caption .= '</span>';
}

if( $slider ) 
{
    echo '<div class="big-preview ' . $blog_style . '" ' . avia_markup_helper( array( 'context' => 'image', 'echo' => false ) ) . '>' . $slider . $slider_caption . '</div>';
}

And that should add a caption.

Best regards,
Nikko

Hi Jooster,

That function is in the parent theme and don’t need to be re-added to your child theme.
Can you give us the login link to your site? so we can try to inspect further.

Best regards,
Nikko

Hi algkent,

It does work but you’ll need to click on the Default Editor button.
I have done it on your Allowance for Kids page and used a gutenberg editor for it, you may need to tweak it a bit.
Just let us know if you need further assistance.

Best regards,
Nikko

Hi eperr,

Thanks for giving us admin access.
I have checked it and it seems hard to troubleshoot without trying to disable plugins and maybe do some tweaks in the files for testing.
Can you try to create a staging site for us where we can try to isolate the issue without affecting your live site?
Here’s a simple tutorial that should help in creating one: https://themeisle.com/blog/wordpress-staging-site/
I also tried to check similar issues but all seems to point to having mod_security blocked, so I think we’ll need to check further.

Best regards,
Nikko

Hi Duncan,

We’re glad that we could help :)
Let us know if you need further assistance on your live site.

Best regards,
Nikko

Hi jnightingale,

Thanks for giving us admin access.
I tried to check on your pages and it seems to load properly on my end.
Please see the screenshot in private content.
The issue might be due to caching or maybe a browser extension causing js conflict.
Please try to clear the browser cache or if you’re in chrome use incognito mode.

Best regards,
Nikko

Hi vanderhout,

Thanks again for giving us admin access.
I have checked the backend and could confirm it’s using PHP 7.3.20 however I don’t see the warning in the homepage or in other pages.

Best regards,
Nikko

Hi inforexx,

Thanks for giving us admin access :)
I have installed and activated this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Wordpress 5.5 has made a major change which includes the removal of jQuery migrate plugin which is used by many plugins and themes, including the Enfold theme, with this plugin jQuery migrate is plugged in back to the site and fixes the issue. This incompatibility issue was fixed beginning with Enfold 4.7.6.2 so we suggest to update to the latest version of Enfold so you can deactivate and remove this plugin unless some plugins haven’t updated yet for WP 5.5.

Best regards,
Nikko

Hey inforexx,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi James,

Unfortunately, we can’t do that as we will be violating some policies by doing that.
If you purchased the theme, you will get lifetime updates but support is limited, it needs to be renewed to be extended.
However in your case, since you can’t reach the previous developer who has access to the account, I could only suggest purchasing a new one using your account or much better if it’s the owner of the site. Otherwise, please try to contact Envato support regarding the issue.

Best regards,
Nikko