Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1241946

    Hello
    I use Thrive Apprentice as my course builder. Everything was working fine until recently when I had to update their plugins. Thrive Apprentice uses Thrive Architect to edit any text course material. Unfortunately, Thrive Architect only showing the continuing “loading green dots” and the page never loads So I am unable to edit or amend any of my content within my course.

    I have contacted Thrive Themes in this regard and after testing it shows that the issue lies within Enfold.

    Could you assist with this as these courses are an integral part of my business and I am unable to update them and assist my members?

    Thank you

    #1242422

    Hey PeterSocialiq,

    Where can we see and reproduce the problem you are having? Please note that the layout builder in question is not officially supported by the theme, so our support is limited in matters like these.

    Best regards,
    Rikard

    #1242578

    Hello Rikard

    Thank you so much for replying.

    The error is reproduced on the backend only when I need to edit any content with Thrive Architect. Thrive Architect is a drop and drag editor and part of Thrive Themes. I have been using it as it is part of Thrive Apprentice, a course creation WP program (also part of Thrive Themes). I use their Thrive Leads for email sign-ups. These have always worked with Enfold for many years and then suddenly since about July this year, the Thrive Architect, the editor, is no longer working if I update the plugins.

    If I change the theme to WP Twenty Seven, everything works fine, so the compatibility issue lies in Enfold. I use Enfold to build all my pages and posts. However, my course creation platform, Thrive Apprentice, requires Thrive Architect editor to edit and add text content. It always used to work before July this year, but now if I update the plugin, Thrive Architect does not load (only get the continued loading dots).

    As I said, the Thrive Architect editor has always worked with Enfold (which was one of the reasons for purchasing their course creator, Thrive Apprentice) but now the editor cannot load (no error message, simply a continued “loading” indication).

    I have been unable to update my Thrive plugins because then this issue happens, so I have rolled back my plugin updates to the versions where Thrive Architect still works with Enfold which is in July 2020.

    Please can you help? I cannot change my entire website to a different theme and I also cannot move all my courses to a different membership course platform. As you can see – this is quite a problem that I am sitting with.

    I have tested all other plugins and this problem only shows up when I use my Enfold theme.
    (Login info included to assist)

    Thank you so much.

    #1243746

    I am having the same issue. I have purhased Thrive Themes in order to use Thrive leads (instead of leadpages) and Thrive Architect to have more flexiblity. Unfortunately, when I am trying to use Thrive Architect to build a landingpage, the page doesn’t stop loading and I cannot use the plugin. I have read some support threads here, but have unfortunately not found a solution yet. Could you explain how to proceed?

    #1243863

    Hi PeterSocialiq,

    We apologize for the delayed response.
    Can you try to create a staging site where thrive plugins are updated to the latest version? a staging site is basically a clone or duplicate of your live site placed in your subdomain so it has the same environment as the live site which is made for testing purposes. Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/
    I have checked on it but since it’s working properly with outdated versions of those plugins we can’t check further on it.

    Best regards,
    Nikko

    #1244305

    Hello Nikko

    I have created a staging site as you requested.

    The details are noted in the Private content.

    Thank you

    #1244652

    Hi PeterSocialiq,

    Thanks for providing us the staging site and admin access.
    First, I have added a child theme so I can put the tweak there so it won’t get lost during the theme update.
    Here’s where I have downloaded it and you can find instructions: https://kriesi.at/documentation/enfold/child-theme/
    In the functions.php of the child theme, I added this code:

    function enfold_dequeue_scripts($screen) {
    	if ('widgets.php' === $screen) {
    		wp_dequeue_script( 'avia_tooltip_js' );
    		wp_deregister_script( 'avia_tooltip_js' );
    		wp_dequeue_script( 'avia_history_js' );
    		wp_deregister_script( 'avia_history_js' );
    		wp_dequeue_script( 'avia_modal_js' );
    		wp_deregister_script( 'avia_modal_js' );
    		wp_dequeue_script( 'avia_element_js' );
    		wp_deregister_script( 'avia_element_js' );
    		wp_dequeue_script( 'avia_builder_js' );
    		wp_deregister_script( 'avia_builder_js' );
    	}
    }
    add_action( 'admin_enqueue_scripts', 'enfold_dequeue_scripts', 999 );

    @brycebarbara Can you test the solution we provided?

    Best regards,
    Nikko

    #1245950

    Hello, thanks for the solution, it’s working for me.
    Good job !
    Thanks in advance for keeping it working while updating the theme.
    Regards
    G.

    #1245986

    Hi G.,

    You’re welcome :)
    We’re happy to help.

    Best regards,
    Nikko

    #1246034

    Hi Nikko!

    You are the HERO!!

    Thank you so much for all your work in solving this issue!

    Keep super!
    Angela

    #1246081

    Hi Angela,

    You’re welcome, we’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    #1246368
    This reply has been marked as private.
    #1246383

    Hi Barbara,

    You’re welcome, if the fix is applied in the parent theme, you’ll need to re-apply it again after the theme update.

    Best regards,
    Nikko

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