Forum Replies Created
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September 15, 2020 at 2:26 pm in reply to: Avia Builder Not Working (Advanced Layout Editor) Can't edit any pages #1246054
Hi werner0347verizon,
Can you give us the login link to your site?
Best regards,
NikkoHey annepizarro,
Thanks for giving us admin access.
If I inspect the homepage, the image is there but is hidden.
Can you try to flush out the cache? then disable the caching plugin and check.
If it doesn’t show up, please disable all the plugins and then check.
If it shows up, enable the plugins one by one to know which one is causing the issue.Best regards,
NikkoHi famarinu,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoSeptember 15, 2020 at 1:47 pm in reply to: Customize Theme Section not working at all, doesn't even display #1246043Hey Jverie,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHey brand,
Please use the Navigation Menu widget.
Then in Enfold > General Styling > Quick CSS, add this code:#top .widget_nav_menu ul.sub-menu, #top .widget_nav_menu ul.sub-menu > ul.sub-menu { display: none; } #top .widget_nav_menu li:hover > ul.sub-menu { display: block; }Best regards,
NikkoHey Troom94,
This code will be applied to all transparent headers, please change it back to its normal font weight.
Then go to Enfold > General Styling > Quick CSS, then add this code:#top #header.av_header_transparency .av-main-nav > li > a { font-weight: 700; }Best regards,
NikkoHi T. Mütherich,
Plugin Additions tab only shows when a plugin that Enfold has extended in the theme is installed and activated.
There are only 2 sliders that are in plugin addition, Revolution Slider and Product Slider (woocommerce), there’s no smart slider listed.
I tried to check on the forum but I could not find one relating to Plugin Additions, can you give us the link?Best regards,
NikkoSeptember 15, 2020 at 11:32 am in reply to: Blog Beiträge mit Textausschnitt ausgeben (erweiterter Layout Editor) #1246000Hey dradoering,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi top1projects,
Please try adding this CSS code:
#socket .copyright { width: 100%; }Best regards,
NikkoHi Alexander,
I believe you can use the Tab Section for that type of layout and functionality.
Best regards,
NikkoHi rixi,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi inkinch,
No worries :)
We’re glad that we could help.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi mreinisch71,
Those are the official solutions to the issues.
Can you try to check if there are any caching plugins enabled or maybe a built-in internal caching provided by the webhost that may prevent fetching of newer files?Best regards,
NikkoHi G.,
You’re welcome :)
We’re happy to help.Best regards,
NikkoSeptember 15, 2020 at 11:08 am in reply to: Pb Editeur de formulaire plugin Thrive Leads et Enfold #1245985Hi Ge Ga,
I’m very glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoSeptember 15, 2020 at 7:37 am in reply to: Fatal error: Uncaught TypeError: Argument 1 passed to AviaBuilder: #1245947Hi cTes,
Thanks for updating it to the latest version of Enfold, I have checked it and it seems to work properly now.
If it doesn’t still work on your end, please create try to clear the browser cache or if you’re in Chrome, use the incognito mode.
You can remove now the temporary access and change passwords.Best regards,
NikkoHi visualabmedia,
I have checked it and I get this error in the console:
post.php?post=147&action=edit:237 Uncaught TypeError: $(...).pointer is not a functionThe issue most likely is compatibility and I’m not really sure if we got the right version of jQuery which would most likely take some time, we would not get another issue.
The only option I could recommend is to update everything, WordPress, Enfold, Plugins, PHP version but this would also take some risk like the site could potentially be down for several minutes or probably an hour or some things might be messed up.
If you can give us cPanel access to your site, we’ll try do the update for you.Best regards,
NikkoHi schotand,
Thanks for giving us admin credentials, please change the passwords for both sites.
I’m getting a 404 response in admin-ajax however the plugins and htaccess doesn’t seem to be the cause.
Can you try to setup a staging server to just one of the site? so we can try to investigate further without affecting your live site.
Here’s a simple tutorial on creating a stage server: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHi algkent,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Berebeeld,
Yes, you can :)
Best regards,
NikkoHi Dimitri,
I have checked it again and I found that these are generated in line 6077-6078:
body#top{font-weight:600;} #top .all_colors p{font-weight: 600;}However if you inspect the styles being applied to the paragraph or the body this doesn’t appear.
My only guess is with CSS merging, these codes aren’t being read.Best regards,
NikkoHi Berebeeld,
You’re welcome. :)
The slideshow buttons have predefined colors in them except for Theme Color, Theme Color Highlight and Theme Color Subtle which defined in General Settings.Best regards,
NikkoSeptember 14, 2020 at 12:20 pm in reply to: Error message: There has been a critical error on your website. #1245733Hi envato99,
You’re welcome.
The staging site is already updated and you should see it working properly.Best regards,
NikkoHi AndromedaTS,
Thanks, I see js errors coming from this js code:
<script type="text/javascript"> $(document).ready(function(){ $('.job-script').append(' if(!window._rbox){ window._rbox = { host_protocol:document.location.protocol, ready:function(cb){this.onready=cb;} }; (function(d, e) { var s, t, i, src=["/static/client-src-served/widget/47375/rbox_api.js", "/static/client-src-served/widget/47375/rbox_impl.js"]; t = d.getElementsByTagName(e); t=t[t.length - 1]; for(i=0; i<src.length; i++) { s = d.createElement(e); s.src = _rbox.host_protocol + "//w.recruiterbox.com" + eval("src" + String.fromCharCode(91) + String(i) + String.fromCharCode(93)); t.parentNode.insertBefore(s, t.nextSibling); }})(document, "script"); }'); }); </script>Where is this added? so we can try to remove it temporarily and check if accordion works once the js error is fixed.
Best regards,
NikkoHi Dimitri,
Yes, if you can also temporarily disable the caching as well, it would be better.
Best regards,
NikkoHi Berebeeld,
Thanks, your site is updated, please check.
You may need to clear the browser cache.Best regards,
NikkoHi Dimitri,
I have tested it and purged the cache as well but it doesn’t seem to work (although it says in the backend it was cleared).
I tried to disable CSS minification and page caching and purged cache and was expecting it to fetch css files from Enfold and not minified but instead it is still fetching from the plugin’s cache.
You can test this via web inspector or via viewing the page source.Best regards,
NikkoHi unicaweb,
We’re glad that we could help. :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Berebeeld,
Thanks, I have checked your site and the reason your theme options menu disappeared is because of the WordPress 5.5 update (which is patched in the latest version of Enfold)
I have installed and activated the Enable jQuery Migrate Helper plugin in order to temporarily fix this.
I have checked Enfold > Theme Updates however the token you’ve entered in your site does not have enough permission.
Please make sure it has the following permissions enabled:- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
Further instructions can be found here: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Best regards,
NikkoHi Matti,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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