July 21, 2020 at 9:22 am #1231982
Here is my version configuration of my site
Wordpress => 5.4.2
Enfold => 18.104.22.168
Woocommerce => 4.3.0
Thrive leads => 22.214.171.124
I have just purchased the Thrive Leads plugin for its functionality and reliability, but I am experiencing a problem with the Thrive Leads form editor which loads indefinitely.
I contacted Thrive Leads support who detected a conflict with the parent Enfold theme. By changing the theme, everything works fine.
I attach part of the response from Thrive leads.
thank you in advance for your action
Response from Thrive leads
“I have successfully logged in to your website with the provided credentials and checked the issue and indeed the editor is loading indefinitely. When checking the console, an error popped up, it is generated by a code conflict most likely in the theme.
Since you have given us permission to deactivate 3rd party plugins/switch the theme, when switching to a default WordPress Theme the editor successfully loaded with no errors in the console.
Upon further troubleshooting, it seems the “child theme” is not at fault, but the default version of Enfold theme as when I activated Enfold (not child), the same behavior was occurring.
I reactivated the Enfold – Child Theme back so you will find the website as you left it.
Please note that Thrive Themes products are built according to the WordPress codex. In other words, they’re built the way WordPress software is supposed to be built and will work with any other plugin/theme that was build according to the default WordPress codex.
I would recommend reaching out to the developers of Enfold to have a look at the issue as they know bets how they designed their product.
********************************************************July 22, 2020 at 3:58 pm #1232274
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaJuly 23, 2020 at 11:06 am #1232556
Following your message, I am attaching the requested information to you in order to resolve the form design editor problem of the Thrive leads plugin in connection with the Enfold theme.
thank you in advanceJuly 23, 2020 at 5:13 pm #1232680
Can you please tell us how to reproduce the issue step by step?
VictoriaJuly 24, 2020 at 10:01 am #1232913
Here is how to reproduce the problem step by step.
From the wordpress dashboard.
– Select in the left column, Thrive Dashboard
– Click on Thrive leads Dashboard
– Click on “ADD NEW” of Lead Groups
– Give a name to Lead group name. Example “group01”
– Click on “ADD NEW TYPE OF OPT-IN FORM” of “groupe01” (blue button).
– Select a type of form. “Lightbox” example
– Click on Add a form. (black button on the right).
– Click on “CREATE FORM” (blue button at the top of the page).
– Give a name to the new form. Example “Form01”.
– Click on the “CREATE FORM” button.
We have come to the point where the problem appears.
– Click on the blue button on the right “Edit Design”.
A new page opens with animated green dots. and it stays indefinitely, the design editor does not load. Here’s the problem !.
For information, in the dashboard screen on the line “group01” on the right there is a red exclamation point. This is because there is no option to select. To delete it, just click on it and choose for example “All Pages” and save.
Thank you in advance for your investigations. I hope you find it, otherwise I would have to choose between Enfold and Thrive Leads.
See you soonJuly 30, 2020 at 2:20 pm #1234162
Sorry for the late reply and thanks for the login & the clear steps to follow, so when the thrive architect builder hangs you are getting this error in the console:
post.min.js?ver=5.4.2:2 Uncaught ReferenceError: pagenow is not defined at HTMLDocument.<anonymous> (post.min.js?ver=5.4.2:2) at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-drop&load[chunk_1]=pable&ver=5.4.2:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-drop&load[chunk_1]=pable&ver=5.4.2:2) at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-drop&load[chunk_1]=pable&ver=5.4.2:2) at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-drop&load[chunk_1]=pable&ver=5.4.2:2)
Please see the screenshots in Private Content area.
I also see that you are using Enfold v126.96.36.199, this version had many issues, please update your them to the latest version (v4.7.6), to update this version you will have to update via FTP.
If you would like help with this please include FTP access in the Private Content area plus a dropbox link to your theme files that you download from your Envato account.
Have you tried to deactivate your other plugins to see if this helps? It seems that the thrive support only checked if their plugin will work with the default WordPress theme, I’m surprised that they didn’t see this error?
Lets update the theme first and then investigate further.
PS, does your webhost have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so we can test on it deactivating and removing things and your live site will stay up and running, untouched. You can always ask your webhost to help you with setting this up if you want.
MikeJuly 30, 2020 at 6:22 pm #1234191
I updated the Enfold theme to the latest (version V4.7.6) and the problem is still the same.
I switched to the default WordPress theme (Twenty Seventeen) and Thrive Leads works great !! There is therefore a problem with the Enfold theme. The installed plugins are therefore not in question.
Please investigate Enfold a bit more and find a solution.July 31, 2020 at 1:29 pm #1234371
Are you able to create a staging site for us to test? Please note that there are many plugins that have issues with Enfold’s builder, and it is not always directly, so I recommend testing Enfold & Thrive Leads together without other plugins or caching and minifying.
MikeAugust 1, 2020 at 12:45 pm #1234501
I performed tests by disabling plugins.
When I deactivate the Woocommerce plugin, it works fine.
So there is a conflict between the Thrive Leads plugins, Woocommerce and the Enfold theme which cannot work together. Just remove 1 of the 3 and it works !!!
I informed Thrive leads of the Pb with Woocommerce.
you have to work together
Thank you for your helpAugust 2, 2020 at 1:05 am #1234530August 2, 2020 at 11:38 pm #1234681
Thrive Leads replied to my request:
Thanks for reaching out to us.
We have users that are using the same theme with our Thrive tools. That
said, we still cannot guarantee that it will work 100% with other plugins &
Currently, we do not have a test version.
So unless we can test with your site, I don’t see anything else we can do.
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