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Viewing 30 posts - 7,891 through 7,920 (of 25,536 total)
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  • October 19, 2020 at 2:43 am in reply to: CHILD THEME does not support my General Styling #1253755
    Nikko

    Hi phoenixdivers-kohlanta,

    I see, can you give us access to FTP or cPanel? so we can try to fix it for you.
    If you can’t give us access, then maybe at least give us the error shown in error_logs file (should show in the root directory).

    Best regards,
    Nikko

    October 17, 2020 at 2:26 pm in reply to: Avia builder not working. Theme Options not working. Edits to site don't Upload. #1253492
    Nikko

    Hi scoopert,

    These are the codes/files that use the jQuery Migrate file.
    Since WordPress 5.5 has removed that file you’ll need this plugin for Enfold 4.7.6.1 and below.
    If you update to the latest version of Enfold, it should be safe to remove this plugin (though we would always suggest having a backup first before doing any updates).

    Best regards,
    Nikko

    October 17, 2020 at 2:17 pm in reply to: CHILD THEME does not support my General Styling #1253487
    Nikko

    Hi phoenixdivers-kohlanta,

    Each theme has its own setting and most likely what happened is that when Enfold is set as the main theme there’s a primary menu assigned to it and when switching to the child theme, the primary menu needs to be assigned as well.
    I tried to login with the link you gave however it only shows just a white screen and I couldn’t see the backend.
    Can you try to disable CSS file merging and compression? in Enfold > Performance, this might help us see the order of priority of the CSS, to know why it’s not working properly.

    Best regards,
    Nikko

    October 17, 2020 at 1:56 pm in reply to: Avia Builder Not Working (Advanced Layout Editor) #1253482
    Nikko

    Hi Jeff,

    We will be answering your query on your thread.

    Best regards,
    Nikko

    October 17, 2020 at 1:54 pm in reply to: Avia Editor / Block Editor issues – Content Missing during edit #1253480
    Nikko

    Hi Jeff,

    I tried to login using the credentials you gave however it returns this error:

    Error: The password you entered for the username is incorrect.

    Please check.
    Also, I can verify that you are using Enfold 4.7.6.4 therefore the jQuery Migrate won’t be an issue, however, please try to temporarily disable all plugins and switch from child theme to parent (Enfold) theme and see if the issues are resolved, if yes, try switching back to the child theme and enabling the plugins one by one and check to know which one is causing the issue.

    Best regards,
    Nikko

    October 17, 2020 at 1:40 pm in reply to: Quick CSS and Enfold Child: style.css not working #1253479
    Nikko

    Hi 1848,

    The problem maybe due to caching either by a caching plugin or an internal caching in your server.
    Please try to flush out the cache and maybe clear the browser cache.

    If it doesn’t work, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 17, 2020 at 1:09 pm in reply to: Home Page Logo Different #1253473
    Nikko

    Hi Arlie_Francis,

    Thanks for providing that CSS code, it should surely help many enfold users.
    I just want to add that this code only works on homepage with transparent headers.

    As for PHP code that didn’t work, it’s because of the transparent header which uses this hook: avf_logo_subtext
    It should work using this code:

    add_filter('avf_logo_subtext', 'kriesi_logo_addition');
function kriesi_logo_addition($sub) {
  if( is_front_page() ) {
    $sub = '<img src="https://website.com/wp-content/uploads/2020/10/alternate-logo.jpg" class="alternate" alt="" title="alternate logo">';
  }
  return $sub;
}

    Just replace http://website.com/wp-content/uploads/2020/10/alternate-logo.jpg with the correct image url.

    Best regards,
    Nikko

    • This reply was modified 5 years, 3 months ago by Nikko.
    October 17, 2020 at 12:40 pm in reply to: Avia builder not working. Theme Options not working. Edits to site don't Upload. #1253471
    Nikko

    Hey scoopert,

    Can you try to install and activate Enable jQuery Migrate Helper plugin? and see if it helps.
    If not, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 17, 2020 at 12:39 pm in reply to: update/license #1253470
    Nikko

    Hi Summer Owens,

    In order for the Enfold theme to be updated, envato/themeforest uses a token, however, this token can only be generated using an envato/themeforest account used to purchase Enfold.
    And since you can’t contact the designer to ask him/her to generate a token for you then you can either ask help from envato support and maybe they may ask for some evidence to prove you have purchased from them otherwise I would advise to create an account yourself in themeforest and purchase Enfold. Then you can register the theme by following our documentation: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

    October 16, 2020 at 1:32 pm in reply to: Shopping cart hover effects #1253248
    Nikko

    Hi Jeff,

    I apologize again for the delayed response.
    I have been checking on it and the only conclusion I can get is that the issue is on the child theme.
    If the child theme is enabled and all plugins except woocommerce are disabled the cart won’t work properly, I have created a clone for the homepage and it does work properly, I tried removing all the content on the homepage but the cart issue is still showing up.
    However, if the child theme is disabled though the header layout will look different and all the plugins are active, the cart is working properly.

    Best regards,
    Nikko

    October 16, 2020 at 7:34 am in reply to: Error: cURL error 28: Connection timed out after 10000 milliseconds (http_reques #1253172
    Nikko

    Hi DIAZTORTILLAS,

    Thanks for the tip, it should help many users that have the same issue. :)

    Best regards,
    Nikko

    October 16, 2020 at 7:24 am in reply to: Inherited old install – Options? #1253166
    Nikko

    Hi Kosinski,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    October 16, 2020 at 7:24 am in reply to: Error message: There has been a critical error on your website. #1253165
    Nikko

    Hi Stephen,

    Sure, also please remove the token from the staging site.

    Best regards,
    Nikko

    October 16, 2020 at 7:19 am in reply to: Enfold Menu is disappeared after last update #1253161
    Nikko

    Hi Nick,

    Please try to flush out the cache (if you have some caching plugin or internal caching from your site’s server) or maybe clearing your browser cache.
    Some of our users after updating to the latest version that still has that issue was resolved by just clearing the cache.

    Best regards,
    Nikko

    October 16, 2020 at 7:17 am in reply to: Problème thème enfold #1253160
    Nikko

    Hi ben67117,

    As for the warnings showed by Enable jQuery Migrate Helper plugin those are the specific files that use jQuery Migrate however that can be fixed by updating to the latest version of Enfold, then most likely you’ll need to flush out the cache and you should be able to safely remove the plugin.
    With regards to Yoast SEO, is it updated to the latest version?

    Best regards,
    Nikko

    October 16, 2020 at 7:13 am in reply to: ALB Data Table keeps crashing #1253158
    Nikko

    Hi johnosjourney,

    Thanks for giving us admin access.
    The problem isn’t the number of rows but there are characters used that breaks the table.
    You can fix this by following the instruction on the documentation: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#using-special-characters

    Best regards,
    Nikko

    October 16, 2020 at 5:48 am in reply to: Error: cURL error 28: Connection timed out after 10000 milliseconds (http_reques #1253144
    Nikko

    Hi DIAZTORTILLAS,

    Thanks, I tried to check on Site health however I’m getting this error:

    Hosting Server Read Timeout
HTTP 502 — Unable to Connect to the Origin Server

    Please try to disable the plugins and check if this resolves the issue, if it does, enable them one by one to know which one is causing the issue.

    Best regards,
    Nikko

    October 15, 2020 at 1:52 pm in reply to: Avia Builder Not Working (Advanced Layout Editor) #1253016
    Nikko

    Hi Jeff,

    The link you gave returns:

    Bad Request
Your browser sent a request that this server could not understand.

    Please check.

    Best regards,
    Nikko

    October 15, 2020 at 4:13 am in reply to: Can't log in to WordPress? #1252897
    Nikko

    Hi MyMedicalShopper,

    If you have access over the database, you can change the password via phpmyadmin: https://wpcrux.com/blog/change-wordpress-password-phpmyadmin/
    Hope it helps.

    Best regards,
    Nikko

    October 15, 2020 at 4:10 am in reply to: Enfold Theme Updates #1252896
    Nikko

    Hi SJ Howe,

    Thanks for contacting us!
    Site Formatting and Settings which most likely is done via Theme Options or maybe tweaked in the child theme would surely be preserved.
    However, if the changes are made directly to the Enfold theme, then that would most likely be lost.
    I would suggest doing a backup as well as creating a staging site first (duplicate/clone of your live site), where you can test the update first and not risk the live site.

    Best regards,
    Nikko

    October 15, 2020 at 4:07 am in reply to: Error: cURL error 28: Connection timed out after 10000 milliseconds (http_reques #1252894
    Nikko

    Hey DIAZTORTILLAS,

    I tried to check on the issue however the login doesn’t work, I’m getting this error:

    ERROR: Incorrect username or password.

    Please check.

    Best regards,
    Nikko

    October 15, 2020 at 3:55 am in reply to: Enfold Themeforest update Oct 13th 2020 "critical error" #1252893
    Nikko

    Hi Julia Olsen,

    Thanks for contacting us!
    Can you try again with the registration?
    Also, please try to update your PHP version to 7.3, some users have reported the issue being fixed just by updating to that version.

    Best regards,
    Nikko

    October 15, 2020 at 3:53 am in reply to: ALB Data Table keeps crashing #1252891
    Nikko

    Hey johnosjourney,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

     

    Also, please give us a link to the page mentioned.
    Best regards,
    Nikko

    October 15, 2020 at 3:51 am in reply to: ENFOLD Theme Optionen – Menü verschwunden #1252890
    Nikko

    Hey Daniel,

    The lost Theme Options menu is caused by WordPress 5.5 which has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.
    Best regards,
    Nikko

    October 15, 2020 at 3:49 am in reply to: Update your Theme from the WordPress Dashboard ENFOLD #1252889
    Nikko

    Hi Beatrice,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

     

    Best regards,
    Nikko

    October 15, 2020 at 3:45 am in reply to: Problem about editing CSS #1252888
    Nikko

    Hey rolanddon,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

     

    Best regards,
    Nikko

    October 15, 2020 at 3:44 am in reply to: Enfold Menu is disappeared after last update #1252887
    Nikko

    Hey Nick,

    The lost Theme Options menu is caused by WordPress 5.5 which has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.
    Best regards,
    Nikko

    October 15, 2020 at 3:42 am in reply to: Inherited old install – Options? #1252886
    Nikko

    Hey Rob Kosinski,

    The lost Theme Options menu is caused by WordPress 5.5 which has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.

    Best regards,
    Nikko

    October 15, 2020 at 3:41 am in reply to: Problème thème enfold #1252885
    Nikko

    Hey ben67117,

    For the lost Theme Options menu, that is because WordPress 5.5 has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.
    Best regards,
    Nikko

    October 15, 2020 at 3:39 am in reply to: All Enfold Options GONE!!! #1252884
    Nikko

    Hi whdsolutions,

    Thanks for providing us a screenshot.
    For the lost Theme Options menu, that is because WordPress 5.5 has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 30 posts - 7,891 through 7,920 (of 25,536 total)
1 2 3 … 263 264 265 … 850 851 852