Hi D,

Thanks for giving us admin access, your server info seems fine.
Can you try to install it this way?

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
5. Log in to WordPress as and Admin.
6. Go to Appearance > Themes
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and activate Enfold

Best regards,
Nikko

Hi D,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Sabine,

I tried to login using the credentials you gave, however I’m only getting this:

FEHLER: Falscher Nutzername oder Passwort.

Best regards,
Nikko

Hi barrystrauss,

If it does need to have some accordion feature then progress bar isn’t an option.
I’m not sure either if there are plugin that does that, since it seems to require custom coding which would take some time to do and outside the scope of our support :(

Best regards,
Nikko

Hi Tallnick,

Can you try to increase the memory limit?
I tried to use Health Check to disable plugins and the ALB Editor works properly, I think memory is exhausted that’s why it returns Internal Server Error.

Best regards,
Nikko

Hi Franz,

Layerslider has an option to hide it in mobile.
I would suggest using a layerslider on the desktop and then for mobile devices use another slider in which you hide it on desktop but show in mobile devices.
I hope this workaround helps.

Best regards,
Nikko

Hey toddbarden,

Can you try adding this CSS code in Quick CSS? located in Enfold > General Styling:

@media only screen and (max-width:767px) and (min-width:600px) {
  #top #wrap_all .avia-content-slider .products .woocommerce-loop-product__title {
    font-size: 28px;
  }
}

Just adjust the 28px value.

Best regards,
Nikko

Hi barrystrauss,

Have you tried to use the Progress Bar?

Best regards,
Nikko

Hi John,

For the code, you can add width and height attribute like this:

<iframe src="some_link" width="800" height="600"></iframe>

As for your other question, can we ask for a mockup or screenshot of what you’re trying to achieve? just to have a better picture of what needs to be done and avoid misunderstanding.

Best regards,
Nikko

Hi khonoka,

Thanks for giving us admin access.
The problem was caused by WordPress 5.5 which removed jQuery Migrate, to temporarily fix this I have installed and activated Enable jQuery Migrate Helper plugin.
I suggest updating from Enfold 4.5.7 to the latest version of Enfold which contains patches for issues caused by WordPress 5.5 (make sure to have a backup first before updating).
PS. You can remove the plugin once the latest version of Enfold is used.

Best regards,
Nikko

Hi ingridbrauner,

Are you using PHP version 7.2? if yes, please upgrade to PHP 7.3
If not, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi ENERGYFitnessClub,

We don’t offer email support or any support outside of the support forum.
As for the demo, please go to the WordPress Dashboard > Enfold > Demo Import, then select the demo you’d like to use for your site.
Some of these demos might require so you’ll need to install it, otherwise, recommended plugins are optional.
For further information regarding importing of demos please check: https://kriesi.at/documentation/enfold/import-demos/

Best regards,
Nikko

Hi caferacer666,

Thanks for giving us access.
I tried to follow your instructions and it worked properly on my end using Windows 10 and Chrome browser (screenshot in private content).
Also it’s built using span when I checked, is this already fixed?
If not, can you try to clear your browser cache? maybe it’s a caching issue producing weird results.

Best regards,
Nikko

Hi Jos,

Try to modify contact.js in wp-content > themes > enfold > config-template-builder > avia-shortcodes > contact folder and find this code (line 288):

location.href = redirect_to;

replace with:

window.open(redirect_to, '_blank');

You’ll need flush out cache if you have a caching plugin and clear the browser cache.
Hope it helps.

Best regards,
Nikko

Hi Nad,

The problem seems to be coming from the caching plugin.
I have duplicated the page (link in private content) and it works properly, however, on the original page even when flushing out cache it still causes wrong output.
I think you can try to disable the caching plugin temporarily or just delete the original and use the duplicate and just rename it and change the url/permalink.

Best regards,
Nikko