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Viewing 30 posts - 7,801 through 7,830 (of 25,536 total)
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  • in reply to: Fixed size or in reponsive ? #1254556

    Hi Franz,

    Thanks for giving us admin access.
    I have added the mobile slider then added this CSS code in Quick CSS (located in Enfold > General Styling):

    .home #layer_slider_2 {
      display: none;
    }
    
    @media only screen and (max-width:767px) {
      .home #layer_slider_1 {
        display: none;
      }
    
      .home #layer_slider_2 {
        display: block;
      }
    }

    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Pagination doesn't work correctly #1254554

    Hi Gregg_B,

    Thanks for giving us the link.
    I have inspected it and I can confirm it on your site however I could not reproduce it on my end.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: The grid with products does not work pagination #1254553

    Hi Terry,

    Please create a separate thread and give us temporary admin access (so we can check on the settings and try to reproduce it on our end) and put the credentials in private content.
    We’ll need a separate thread since private content is visible not only to the moderators but to the thread creator as well.

    Best regards,
    Nikko

    in reply to: The grid with products does not work pagination #1254543

    Hi creativeopole,

    Thanks, I tried to login using the credentials however the captcha seems to prevent me from logging in, even with correct answer, I still get:

    Incorrect value of total captcha

    I tried to use different browsers but still get the same result.
    Can you temporarily remove the captcha?

    Best regards,
    Nikko

    • This reply was modified 5 years, 3 months ago by Nikko. Reason: wrong user
    in reply to: Enfold Theme Options Not Displaying Correctly #1254379

    Hi Dieter,

    The policy is one license per site so if you don’t use it on another site then you can use the same license.
    It’s only the support that you’ll need to extend.
    Since you are using 4.3.1 the theme updates then it should be using an API key to update the theme, however, envato/themeforest has stopped using it and enforces the use of token.
    Please try to use this plugin to update the theme: https://envato.com/market-plugin/
    Let us know if this helps.

    Best regards,
    Nikko

    Hi Bernhard,

    We’re happy to hear that and always glad that we could help :)
    Also checkout Guenni007’s advice.


    @Guenni007
    Thanks for helping out :)

    Best regards,
    Nikko

    in reply to: Theme settings options disappeared #1254244

    Hi carendavis,

    Please try to clear your browser cache and/or if you have a caching plugin try to flush the cache out.
    If that still doesn’t help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Masonry is not working #1254210

    Hi oniljuez,

    Can you try renaming the file from avia-shortcodes.php to av-helper-masonry.php ?
    Let us know if this helps.

    Best regards,
    Nikko

    • This reply was modified 5 years, 3 months ago by Nikko. Reason: correction

    Hi tck,

    Thanks for giving us admin access.
    I have deactivated and removed Enable jQuery Migrate Helper plugin since it’s not used anymore and jQuery Migrate file isn’t needed for the site to work properly.
    The issue on your site however is security, when I inspect on the web console I see admin-ajax returning a 403 Forbidden Error.
    I also tried to add this code in Appearance > Theme Editor > (Enfold Child) > functions.php:

    function builder_set_debug() {
    	return 'debug';
    }
    
    add_action( 'avia_builder_mode', 'builder_set_debug' );

    It returns this error:

    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

    If I check further on the web console, I get the same 403 Forbidden error.
    And finally, I tried using a File Manager plugin, to add the same code and it returns 403 Forbidden error as well.
    The only thing I could conclude here is that there might be a modsec rule in firewall settings causing this issue.
    Can you try to disable mod_security? here’s a thread that our confirms that this issue is caused by mod_security on their site: https://kriesi.at/support/topic/site-is-not-editable/
    For further information regarding this, please check our documentation: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

    Best regards,
    Nikko

    in reply to: Link logo to another website #1254201

    Hi Alexander,

    We’re happy to hear that :)
    If you need to add another language you can use this code:

    function enfold_change_logo_link($link) {
        $currentlang = get_bloginfo('language');
        if($currentlang=="en-US") {
            $link = "http://english_website.com";
        } elseif($currentlang=="fr-FR") {
            $link = "http://french_website.com";
        } else {
            $link = "http://default_website.com";
        }
        return $link;
    }
    
    add_filter('avf_logo_link','enfold_change_logo_link');

    if a fourth language is added then just add this before else

    elseif($currentlang=="fr-FR") {
        $link = "http://french_website.com";
    }

    Best regards,
    Nikko

    in reply to: Shopping cart hover effects #1254199

    Hi Jeff,

    Sure, just open a new thread if this needs to be revisited (you can reference this thread when you open a new one, so the conversation can be continued).
    Thanks for using Enfold and have a great day :)

    Best regards,
    Nikko

    in reply to: Theme settings options disappeared #1254198

    Hi carendavis,

    With the WordPress 5.5 update, the jQuery Migrate file was removed which is used by Enfold 4.7.6.1 and below, with the latest version this issue is fixed/patched.
    The ones listed in the warnings are codes/files that use the jQuery Migrate file however you can just ignore this, but this is helpful since we can identify that no plugins are using jQuery Migrate, only the theme, and once the theme is updated to the latest version (make sure to have a backup before updating), you can safely remove the Enable jQuery Migrate Helper plugin without any issues.

    Best regards,
    Nikko

    in reply to: Layer slider update #1254133

    Hi cacvaquero,

    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi tck,

    Looking at the information you gave, I could say it should work properly.
    It should be one of the two things, first one is caching (try to flush out cache from your caching plugin or if your server has an internal caching, clearing browser cache might help as well), the second one is plugin (try to temporarily disable all plugins and check and try enabling one by one to know which one is causing the issue).
    If both are not helpful then please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Link logo to another website #1254124

    Hi Alexander,

    I see, please try to use this code (just change the links/url):

    function enfold_change_logo_link($link) {
        $currentlang = get_bloginfo('language');
        if($currentlang=="en-US") {
            $link = "http://website.com";
        } else {
            $link = "http://mywebsite.com";
        }
        return $link;
    }
    
    add_filter('avf_logo_link','enfold_change_logo_link');

    Best regards,
    Nikko

    in reply to: Horizontal Bar Timelines #1254123

    Hi barrystrauss,

    Thanks for understanding, I’ll just keep this thread open just in case there are other users who have some easier workarounds.

    Best regards,
    Nikko

    in reply to: Header Logo too small. Not stretching full width #1254116

    Hi Vertoochi,

    Sure, this is what I did:
    1. Go to Enfold > Theme Options > Logo.
    2. Select the text field and go to the end and you should see something like Header-new-2020-300×32.png
    3. Just delete the ones in bold (see the difference in private content) and it should use a bigger image
    4. Save
    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Icons Missing again #1254113

    Hey Naveena,

    I have checked your site and I can see those icons are served via CDN: https://secureservercdn.net/
    Please disable CDN, if you’re on Godaddy there’s a setting that you can turn off ( based on another enfold users who had similar issue: https://kriesi.at/support/topic/social-icons-not-showing-6/ )
    if you can’t find it or not using godaddy then you can try to ask for your hosting provider to do it.
    Best regards,
    Nikko

    in reply to: Unable to access my theme options or save changes Enfold #1254112

    Hey Etienne,

    The lost Theme Options menu is caused by WordPress 5.5 which has removed jQuery migrate which is used by Enfold 4.7.6.1 and below.
    To temporarily fix this, you can install and activate this plugin: Enable jQuery Migrate Helper
    This issue is addressed in the latest version of Enfold (if you plan to update now then make a backup first), once updated you can safely remove the plugin unless it’s other plugins also use jQuery Migrate file.
    Best regards,
    Nikko

    in reply to: Link logo to another website #1254110

    Hi Alex,

    You can use this hook instead (just add the conditions inside it):

    function enfold_change_logo_link($link) {
        $link = "http://website.com";
        return $link;
    }
    
    add_filter('avf_logo_link','enfold_change_logo_link');

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Slider framing gone #1254107

    Hi bowlandwalks,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi Bernhard,

    Actually, I don’t see anything wrong with your method, you just don’t need to update the child theme, only the parent theme.
    Also .DS_Store is not important (it’s generated by Mac), you can skip it.
    This is what I did:
    Login to ThemeForest and download the Enfold theme.
    1. Right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    4. Log in to WordPress as and Admin.
    5. Install and activate a maintenance plugin and put your site in Maintenance mode.
    6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    7. Click on the ADD NEW button.
    8. Click on the UPLOAD THEME button.
    9. Click BROWSE and choose enfold.zip file
    10. Click the INSTALL NOW button and switch to Enfold or your child theme.
    11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    Best regards,
    Nikko

    in reply to: Override loop comments in child theme #1254102

    Hi Jarmo,

    Thanks for giving us admin access and I apologize I assumed it was similar to loop-index.php.
    Can you try to do the following:
    1. Open includes/loop-comments.php in your child theme, copy it from line 12 down to the bottom (starting from this code):

    function avia_inc_custom_comments($comment, $args, $depth)

    2. Paste the code in your child theme’s functions.php and replace avia_inc_custom_comments to enfold_inc_custom_comments (make sure to do this before saving)
    3. Delete includes/loop-comments.php in your child theme
    4. Copy comments.php from the enfold theme to your child theme and modify line 103:

    wp_list_comments( array( 'type'=> 'comment', 'callback' => 'avia_inc_custom_comments' ) );

    to:

    wp_list_comments( array( 'type'=> 'comment', 'callback' => 'enfold_inc_custom_comments' ) );

    Let us know if this helps :)

    Best regards,
    Nikko

    Hi Bernhard,

    I see, I have updated it to the latest version and everything seems to work well.
    Please check and let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Envato API token for theme updates not working. #1254092

    Hi Debra,

    We’re happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Footer Social Icon Css #1254089

    Hi ggoulet,

    We’re happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi Bernhard,

    I think it will be pretty risky to try to update your live site since you mentioned that you cannot login afterwards.
    Would it be okay if you can create a staging site first? then we’ll try to update it and try to fix issues there first and document it.
    Then once it’s good on the staging site then we’ll proceed with updating your live site?
    Also since it’s pretty late now, I would able to get back to you after several hours.

    Best regards,
    Nikko

    Hi Martin,

    I apologize, I did not notice that there are 2 users on this thread and also thanks for giving us access.
    I have installed and activated this plugin Enable jQuery Migrate Helper which fixes the problem with your ALB editor not loading as well as the Theme Options menu not showing. This issue is caused by WordPress 5.5 which totally removed the jQuery Migrate file which is used in Enfold 4.7.6.1 and below, and the current one you’re using is still 4.5.7.

    If you update your site to the latest version, you can safely remove the plugin (also make sure to have a backup).
    As for the jQuery Migrate Helper — Warnings encountered that you will see in the backend, these are the codes/files that use the jQuery Migrate file and you should not worry about it.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Problems with WP Update to 5.5.1 #1254080

    Hi Yoolia,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Slider framing gone #1254079

    Hi bowlandwalks,

    Thanks for posting a screenshot, I checked again and the slider is loading (the problem most likely is my connection).
    Please try adding this CSS code in Quick CSS: (this targets all title inside the first full slider of all single posts)

    .single-post #full_slider_1 h2.avia-caption-title {
        background-color: rgba(255,215,0,0.5);
    }

    Just adjust the rgba values as you see fit :)

    Best regards,
    Nikko

Viewing 30 posts - 7,801 through 7,830 (of 25,536 total)