Hey RiseValInfotech,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi soniavoice,

I have checked on the links you mentioned and I could see the pictures above the title clearly.
Can you try to clear your browser cache?

Best regards,
Nikko

Hey nezatk,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Mike,

Please backup your site first, then try to do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Best regards,
Nikko

Hi beaw1nner,

Can you try the troubleshooting steps as instructed here: https://kriesi.at/documentation/enfold/theme-registration/#troubleshoot

Best regards,
Nikko

Hi rixi,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi rixi,

Yes, the background seems shaking in Internet Explorer and it seems to be a bug with Internet Explorer with background-attachment set to fixed.
This is the workaround that I found: https://www.coffeecup.com/help/articles/solving-the-ie11-fixed-background-bug/
Microsoft seems to have already shifted from Internet Explorer to Microsoft Edge, but if you have customers that is still using Internet Explorer then please try the solution.

Best regards,
Nikko

Hi Erwin,

Can you try to change the permalink in Settings > Permalinks > Optional > Category base?
Let us know if this helps.

Best regards,
Nikko

Hi Mike,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey jeiceta,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi phoenixdivers-kohlanta,

I tested your child theme on my local install and it works properly.
Since you mentioned the issue when activating the child theme, can you give us FTP access on it? so we can quickly restore it if we try to switch to the child theme.

Best regards,
Nikko

Hi Anna,

Is it possible to direct us to a solution with a code and for: a redirect after registration on this site: https://yuppie.bg/wp-login.php?action=register to this page: https://yuppie.bg/moyat-profil/
The only hook I could find that should help with this is https://codex.wordpress.org/Plugin_API/Filter_Reference/registration_redirect (without a plugin). The documentation also shows an example on how to use it.

We recently updated the topic from 4.4.1 to the latest version. Could this be the reason?
You can try to test it with the default WordPress theme to know if Enfold may be interfering with the process, but as far as I know, Enfold does not interfere with it.

Best regards,
Nikko

Hi tlscaliti,

I see, themeforest’s legacy API keys aren’t working anymore and tokens are used instead.
Enfold 4.2’s backend still uses the legacy API key for updates which is not working anymore that’s why you’re not getting any updates.
You can see our changelog here, to track the versions: https://kriesi.at/documentation/enfold/changelog/
To update to the latest version of Enfold you can do the following (since you are using a staging site, you can skip the maintenance part, only do it on the live site):
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.
Once update is done, generate an envato token and register your theme so you can check for new updates and update it via theme options, check further information on this here: https://kriesi.at/documentation/enfold/theme-registration/ (do this on the live site, no need for the stage site)

Best regards,
Nikko

Hi Konstantin,

Yes, I understand and I apologize, I didn’t expect an error 500 after activating the child theme.

Best regards,
Nikko

Hi MarcassinFou,

Thanks for giving us admin access.
I have checked your site and it seems to be already updated to the latest version.
As for the 2nd question, it is mandatory for sites that have EU clients to have a privacy policy which you can define/make in the link in private content, since you don’t have one at the moment, that’s why it’s appearing. The next thing that needs to be done is to setup a popup window/notification to inform the visitors that the site is using cookies (to comply the EU cookie law), you can set this in Enfold > Privacy and Cookies.

Best regards,
Nikko