Forum Replies Created
-
AuthorPosts
-
Hi Tom,
Thanks for giving us admin access.
It seems it only shows up when you’re not logged in.
I’m not sure if it’s just some uncleared cache (even though caching plugin is disabled) or triggered by some plugins.
We do not want to put your site at risk with further troubleshooting, please setup a staging site for us where we can investigate further.
You can follow this simple tutorial for a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoMarch 13, 2021 at 2:38 pm in reply to: Urgent: Unlisted youtube video – remove link to open in youtube? #1287994Hi hotspot,
I apologize for the delayed response.
The youtube link in the video could not be hidden.
I believe the best video hosting site that suits your need is vimeo since it has options for privacy as well as options to allow videos only in certain domains.
You can check this short video: https://www.youtube.com/watch?v=A-3nhibAz68
I hope this helps.Best regards,
NikkoMarch 13, 2021 at 1:52 pm in reply to: poner estilo propio de letra en el menu principal de enfold #1287966Hi almahabitat,
Please go to Enfold > General Styling, then add this to Quick CSS:
#top .av-submenu-container .avia-menu-text { font-weight: bold; }Hope it helps.
Best regards,
NikkoHi Martin,
Thanks, I have updated the staging site and I didn’t see any issue.
Please review the staging site first if you can see any issue (WP_DEBUG is turned on).If all is good, please try to update your site again but please backup your site first:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/If it still show issues, then please do the following steps instead:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Best regards,
NikkoHi Eline,
Thanks for understanding and have a great weekend :)
Best regards,
NikkoHi Lin84,
I have checked your site and it seems this is already fixed.
Let us know if you still need further assistance on this.Best regards,
NikkoHi fkm,
We’re happy that we could help :)
Thanks for using Enfold and have a great weekend!Best regards,
NikkoHi Daniele,
Upload the zipped/compressed child theme and upload it in https://ufile.io/
Once done, put the link in private content.Best regards,
NikkoHi Brad,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoMarch 13, 2021 at 12:36 pm in reply to: adapting the width of the content in my pages in Enfold theme? #1287936Hi karel,
Go to Appearance > Menus > create your top menu, once done, check Enfold Secondary Menu and save.
Then go to Enfold > Header > Extra Elements (tab) > Header Secondary Menu set this to either show in left or right side.
Next go to Enfold > Advanced Styling > (Select an element to customize) select Small bar above main menu then click Edit Element button, and change the Font Color.
Hope this helps.Best regards,
NikkoMarch 12, 2021 at 7:59 am in reply to: How to adjust background color and styling of blog filter options? #1287600Hi jorisbl,
I see, can you tell us what type of iphone you’re using? I tried to use an emulator but it could not reproduce the issue.
I have commented out this code since it hides the hamburger menu completely:#top .av-burger-menu-main { display: none !important; }Best regards,
NikkoHi Sebastian,
Please download the zip file in private content.
Unzip fontawesome.zip and it should contain six zipped files, please upload these files and it should contain all the icons.
I hope this helps.Best regards,
NikkoHi Lin84,
Thanks, I see you are using a widget to display posts, unfortunately, Enfold cannot extend this functionality.
I would suggest copying archive.php from the parent theme (Enfold) and paste it to the child theme and tweak it.
I hope you’ll find the suggestion helpful.Best regards,
NikkoHi satucker,
The default should be english, can you give us the link to the page?
I tried checking the contact page (link in private content) however it seems to be using the numeric captcha.Best regards,
NikkoMarch 12, 2021 at 6:24 am in reply to: Avia editor not loading page. Updated enfold via FTP – now critical error #1287587Hi Yohanna,
We’re happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Martin,
Thanks you can remove access now or change password.
I have checked into it your site settings is all good however there may have been some issue during the update (server failure, network issues, etc)
Can you setup a staging site for us instead? basically it’s just a duplicate of your site where we can perform the update without risking your live site.
Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/
Also please give us admin credentials only to the staging site.Best regards,
NikkoHi fkm,
Thanks for providing a screenshot and detailed instructions, please use this CSS code instead:
@media only screen and (max-width:767px) { .responsive #top .tabcontainer.top_tab { border: none; } .responsive #top .main_color .tabcontainer .active_tab { outline: none; } .responsive #top .tabcontainer .tab_content .hr-invisible { display: none; } }Best regards,
NikkoHi Dino0103,
You’re welcome, please try adding this code at the bottom of your child theme’s functions.php file:
add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 ); function enfold_customization_modify_thumb_size( $size ) { $size['shop_thumbnail'] = array('width'=>270, 'height'=>270); return $size; }You will need to re-upload the images, if there are too many images, try using image regeneration plugins to regenerate images.
Best regards,
NikkoHi lovelyjubbly,
Thanks, we can see the credentials now.
Can you set the account permission to an administrator? so we can inspect the files as well as some of the server settings.Best regards,
NikkoHi H,
Can you disable CSS file merging and compression in Enfold > Performance?
Then let us know once you have done so, so we can inspect your site and check why it’s not working.Best regards,
NikkoHi sdawks,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Bernd,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi heidezc,
Please try the Magazine element.
Let us know if this helps.Best regards,
NikkoHi Dino0103,
Thanks for providing us with admin access.
The default size for the main product image is 600px as set in Appearance > Customize > Woocommerce > Product Images > Main image width, I adjusted it to 850px as the image is actually using a width of around 847px.
Please review your site.Best regards,
NikkoHi Eline,
Unfortunately, this request would require a lot of time to tweak the js file as well as test it and also outside the scope of our support.
Please consider hiring a freelancer who can do the job or you can check here: https://kriesi.at/contact/customizationBest regards,
NikkoHi Bernd,
I tried to access using the credentials however it doesn’t work, please check.
Here’s a code you can add in functions.php but we advise putting it in a child theme’s functions.php so the tweak won’t be lost during a theme update.
You can download and find instructions on how to use a child theme here (skip this step if you have one): https://kriesi.at/documentation/enfold/child-theme/
This code will open links in new tab if it’s an external link:function masonry_links () { ?> <script> (function ($) { $(document).ready (function () { var url = new RegExp(location.host); $('.av-masonry-entry').each(function () { if( ! url.test($(this).attr('href')) ) { $(this).attr('target', '_blank'); } }); }); }) (jQuery); </script> <?php } add_action ('wp_footer', 'masonry_links');Hope this helps.
Best regards,
NikkoHi Kyvol,
We apologize for the delayed response.
There’s an error in the web console which is from a cached js file.
Disabling Javascript file merging and compression in Enfold > Performance then purging out the cache seems to fix the issue.
Please review your site.Best regards,
NikkoMarch 11, 2021 at 4:15 pm in reply to: adapting the width of the content in my pages in Enfold theme? #1287470Hi karel,
Please go to Enfold > Advanced Styling > (Select an element to customize) select Main Menu Links then click Edit Element button.
It should open up an option box below for Main Menu Links, change the font size.
Hope this helps.Best regards,
NikkoHi futureworksgabor,
We’re happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi satucker,
Please try using Google’s reCaptcha: https://kriesi.at/documentation/enfold/contact-form/#activate-google-captcha
Hope it helps.Best regards,
Nikko -
AuthorPosts
