Hi Bettina,

The token used might not have the required permission, please make sure the following are checked:

• View and search Envato sites (checked by default)
• View your Envato account username
• View your email address
• View your account profile details
• Download your purchased items
• Verify purchases of your item
• List purchases you’ve made

https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2017/07/Token-Permission.jpg

For further information please check our documentation: https://kriesi.at/documentation/enfold/theme-registration/ then check How to generate a Envato Personal Token?
Hope this helps.

Best regards,
Nikko

Hi thecontentboutique,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Michelle,

Can you give us a link to your site?
Also make sure Responsive Images is enabled in Enfold > Performance.

Best regards,
Nikko

Hi Rachel,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi KMC DC,

Thanks for providing the link.
Can you try to adding this CSS code in Enfold > General Styling > Quick CSS:

#top .pricing-table li.empty-table-cell {
    display: list-item;
}

.page-id-18854 .pricing-table li:nth-child(5) {
    min-height: 67px;
}

Hope it helps.

Best regards,
Nikko

Hey 4xsample,

Can you try to change the Blog Posts’ Blog Style to Single Author, big preview Pic (no author picture is displayed, feature image is big)
Let us know if this helps.

Best regards,
Nikko

Hi sergiostraface,

Please backup your site first, then we’ll try to update your site to the latest version.
Also please give us FTP access.

Best regards,
Nikko

Hi Severin03,

Thanks for giving us admin access.
I have commented out (equivalent to removed) that code, it does not seem to affect anything.

Best regards,
Nikko

Hi wealthyone,

We apologize for the delayed response.
If no changes happen, please disable CSS file merging and compression in Enfold > Performance (clear out caching and minification cache if you have one).
As for having certain length, just add min-width property.
So the code should be like:

#top .special-button .avia-button {
    border: 2px solid white;
    min-width: 200px;
}

If there’s still no changes then please give us a temporary admin access.

Best regards,
Nikko

Hi beppemodena,

We apologize for the delayed response.
The link seems to be removed, also please post the screenshot link.

Best regards,
Nikko

Hi Joao,

Thanks once again for giving these detailed instructions :)
We appreciate it a lot.
Thanks again for using Enfold and have a great day!

Best regards,
Nikko

Hi Saru82,

Please follow the steps below to update.

Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi BowmansArrowMarketing,

I have checked your site both logged in and not, and I could not see any issues in both.
Is this the issue still showing on your end? if yes, can you try to clear your browser cache?
If this is fixed then I think the issue may be caching and the two suspects in these cases are SG Optimizer and W3 Total Cache

Best regards,
Nikko

Hi makeck,

I believe it’s added via a hook and style with some CSS.
If you still can’t find it, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi karel,

The fonts that are in some demo which are not part of our default icons can be found in: https://fontello.com/
Hope this helps.

Best regards,
Nikko