Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1291455

    Hi there!
    I installed the child theme, cleared cache and updated settings as noted. However, I’m still seeing issues and the pages do not look the same.
    Appreciate any advice! Sharing the URLs in private content.

    #1291833

    Hi onegreenoak,

    Can you try to disable both CSS file merging and compression and Javascript file merging and compression in Enfold > Performance?

    Best regards,
    Nikko

    #1292000

    Hey Nikko – yeah, I did that before and just checked. It seems to have been back to enabled, so I disabled them again. Still no change.

    Looking forward to your reply!

    #1292413

    Hi onegreenoak,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1292504

    Hi there, thanks for the reply. The temporary login link is in the private section below, now.

    #1292826

    Hi onegreenoak,

    Can you give us admin access on the live site as well? we won’t change anything but we’ll need to compare some settings.
    I could see this CSS code in the live site but not on the staging site (I added it and it fixed the top part of the homepage)

    .border-burger-img	{
    	position:fixed;
    	left:47%;
    	top: 133px;
    	display:none;
    	z-index:1000;
    }
    .coso1	{
    	text-align:right;
    	margin-top:50px;
    	line-height: 30px;
    	font-weight:bold;
    	color:#fff;
    }
    .coso2	{
    	text-align:right;
    	color:#fff;
    	line-height:30px;
    	font-weight:100;
    }
    .burger_coso ul li:hover a	{
    	background:none !important;
    }
    .burger_coso ul li a	{
    	color:#fff;
    	font-size:30px !important;
    }
    .burger_coso ul li	{
    	width:auto !important;
    	margin-left:43.6px !important;
    	padding: 5px 0 !important;
    }
    .burger_coso	{
    	position:fixed;
    	color:#000;
    	z-index:1000;
    	display:none;
    	width:27%;
    	top: 180px;
    	left: 16%;
    }

    I believe it’s just lacking some CSS that’s why it looks broken.
    Also, I suggest not adding tweaks to the enfold theme instead add it on the child theme.

    Best regards,
    Nikko

    #1292846

    Hi Nikko,

    See private content section. We did a reset of staging and it’s still doing it, so not sure if anything is missing but let me know.

    And yes, the reason I’m installing the child theme is to retroactively fix the tweaks that a previous developer had added to Enfold itself. :)

    Thanks!

    #1293203

    Hi onegreenoak,

    Thanks for giving us admin access.
    However, the staging site access has already expired.
    I have found the missing CSS code in Appearance > Customize > Additional CSS.
    Can you try to copy and paste all the code in there to the staging site? (also remove the code I added in Quick CSS)
    I think this should fix the issue.

    Best regards,
    Nikko

    #1293405

    Nikko, THANK YOU! Is there any reason this worked before child theme was installed and not after? I didn’t think the appearance/custom CSS settings would change. Thoughts?

    Thank you again – that seems to have fixed it otherwise!

    #1293406

    Sorry, looks like one more funky spot that is fine with parent theme but not child? Even after the custom css was updated.

    Thoughts?

    #1293422

    Hi onegreenoak,

    You’re welcome :)
    I’m not certain as well as why this is happening but I have some experience where this happens in few sites.
    As for your remaining issue, can you try adding this CSS code:

    * {
        -moz-box-sizing: border-box;
        -webkit-box-sizing: border-box;
        box-sizing: border-box;
    }

    Best regards,
    Nikko

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