Hi Ink_Eye,

Can you try to disable CSS file merging and compression in Enfold > Performance?
Then if you have a caching plugin, please flush out the cache.
If that doesn’t work, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Rob,

We apologize for the delayed response, I believe there are plugins that can help with deferring scripts and styles coming from Optima Express.
Another way to make it faster is to use CDN.
Also, please try out this plugin and check if it helps: https://wordpress.org/plugins/optimole-wp/

Best regards,
Nikko

Hi trexperts,

I see, you can retrieve the shortcode generated by the builder by following the instructions in: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
That’s how I was able to test the content, also you can check the error I mentioned via web inspector.

Best regards,
Nikko

Hi Serenella,

We are happy that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Real-3D,

I have checked your site again on my end and the same issue you posted still shows up.
As for the caching I mentioned, it’s basically an optimization thing added to sites so it can perform faster, basically instead of the server recalculating pages in every request, the server (or most of the times plugins) saves your site and makes static pages, so whenever a visitor visits your site it will just fetch the saved/static pages which is really good but the most common issue with this is if there are changes made on your site it also does not show up instantly unless the cache is flushed (so it could regenerate a new one).
There are some hosting provider which has a built-in caching feature for their sites and I think your hosting provider also provides this feature on your site however the controls on this is accessible only via cPanel, which is like a backend for your whole site (includes things such as databases, file manager, etc) however if you are having a hard time finding this then you can request your hosting provider to flush out the cache for you.

Best regards,
Nikko

Hi Serenella,

Thanks for giving us admin access.
This is now fixed, I have disabled Javascript file merging and compression in Enfold > Performance and flushed out cache.
Please review your site.

Best regards,
Nikko

Hi Arkadi,

Can you try adding this CSS code:

#top .av-tab-above-content .av-tabsection-arrow {
    display: none;
}

Best regards,
Nikko

Hi Krystian,

We’re glad that we could help :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

Hi Audrey,

No worries, we’re happy that you have solved the problem :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

Hi Bernd,

The logo position can be adjusted via CSS, can you give us a link to your site? so we can check on it and try to give you a precise CSS code.
You can post the link in private content.
Also, please add the secondary menu.

Best regards,
Nikko

Hi Gabe Elliott,

Thanks for contacting us!
Yes, you’ll need to purchase a new license then use this plugin to update your site to the latest version: https://envato.com/market-plugin/

Best regards,
Nikko

Hi Real-3D,

Did you update the PHP version of your site?
It seems the WordPress debugger is turned on: https://wordpress.org/support/article/debugging-in-wordpress/ turning it off should temporarily fix it and should be able to login.
If you are having issues on turning it off, please provide us with FTP access.

Best regards,
Nikko

Hi Zaccc,

I have checked your site as well and I didn’t see the issue occurring on your site.
It’s most likely a temporary issue as Rikard has mentioned and monitor it for now as he suggested then report to us if you can find any issue on your site.

Best regards,
Nikko

Hi trexperts,

Thanks for giving us admin access.
The content is not lost however the server returns error 500 (Internal Server Error) via admin-ajax.php when fetching the data.
If one of the rows is removed it seems to work properly, the data does not seem to have any character or word that causes the issue which is the usual case in these types of issue but it seems to have a limit on how much data is passed.
Is this a staging/test site? so we can check further on the issue.

Best regards,
Nikko

Hi jonhedges,

Can you try adding this code in functions.php (I suggest to put it in the child theme):

add_filter( 'avf_output_google_webfonts_script', 'my_output_google_webfonts_script', 10, 1 );

function my_output_google_webfonts_script( $activate )
{
	return false;
}

Best regards,
Nikko