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Viewing 30 posts - 2,701 through 2,730 (of 34,566 total)
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  • Hi,
    Thanks for the feedback, I did mis that. I noticed another error on your page:
    [AVIA-MAP-ERROR] Latitude or Longitude missing. Make sure you did not only enter an address. You need to fetch the coordinates too.
    your map address doesn’t have a city or state, try adding these and then fetch the coordinates:
    Enfold Support 5744
    Best regards,
    Mike

    in reply to: Add Amazon style search bar in top menu #1442962

    Hi,
    When I check your search fits well between the logo and the cart icon:
    Enfold Support 5742
    your css is for screen sizes starting at 990px and above, I guess you could rewite the css for other screens sizes, try modeling the css above for the screen size that you want to change.

    Best regards,
    Mike

    in reply to: Search ajax not showing after update #1442961

    Hey Illingco,
    Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function turn_search_widget_into_ajax_search() { ?>
      <script>
    window.addEventListener('DOMContentLoaded', function() {
      (function($){
      $("#search-6 #searchform").removeClass("av_disable_ajax_search");
    })(jQuery); 
    });
    </script>
      <?php
    }
    add_action( 'wp_footer', 'turn_search_widget_into_ajax_search', 99 );

    Best regards,
    Mike

    Hi,
    You can try and since most of these you are not using on your site you can disable them at Enfold Theme Options ▸ Performance ▸ Disable Template Builder Elements
    Enfold Support 5736
    Blue means that it is disabled, you should see text next to the button unused or in use to help you so you don’t disable elements in use:
    Enfold Support 5738

    Best regards,
    Mike

    Hey robertbwc,
    Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function my_woocommerce_catalog_orderby( $orderby ) {
    	unset($orderby["default"]);
    	unset($orderby["menu_order"]);
    	unset($orderby["price"]);
    	unset($orderby["date"]);
    	unset($orderby["popularity"]);
    	unset($orderby["rating"]);
    	unset($orderby["rand"]);
    	unset($orderby["relevance"]);
            return $orderby;
    }
    add_filter( "avf_wc_product_order_dropdown_frontend", "my_woocommerce_catalog_orderby", 20 );

    it will remove all except Name & ID
    Enfold Support 5734

    Best regards,
    Mike

    in reply to: Padding left + right for header with widget #1442915

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Header Extra element not working correctly #1442914

    Hi,
    Thanks, it looks like it has been changed to “Join Us” so I assume that you have sorted it now now?

    Best regards,
    Mike

    in reply to: How to get a different blog format ? #1442895

    Hi,
    Try adding the custom class larger-thumbnails to the magazine element that you are using on the page and then add this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_larger_thumbnails_script() { ?>
      <script>
    (function($){
      $('.av-magazine.larger-thumbnails .av-magazine-entry img').attr('width', '180px');
      $('.av-magazine.larger-thumbnails .av-magazine-entry img').attr('height', '180px');
      $('.av-magazine.larger-thumbnails .av-magazine-entry img').attr('sizes', '(max-width: 180px) 100vw, 180px');
      $('.av-magazine.larger-thumbnails .av-magazine-entry .av-magazine-thumbnail').css({'height': '180px','width': '180px'});
    })(jQuery);
    </script>
      <?php
    }
    add_action( 'wp_footer', 'custom_larger_thumbnails_script', 99 );

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: Header Extra element not working correctly #1442893

    Hey SandraSquires,
    Thank you for the link to your site, I assume that you want to change the text “Join us for Lent 2024” but I’m not sure how you would like to change it, the css snippet above doesn’t offer any clues, please advise.

    Best regards,
    Mike

    Hey Susan Desko,
    Thank you for your patience, in order to register for the support forum the first step is to register here, I assume that you have already tried this, when I check your Purchase Code the check returns: ITEM PURCHASE CODE IS INVALID
    perhaps your Purchase Code is incompete, I recommend checking again.
    From your post above it sounds like you can not login to your account, if this is true then you will need to contact Envato because they are the only ones that can create licenses, we can not create or provide licenses and our system only checks with Envato if a purchase code is valid, we don’t have access to the Envato backend.

    Best regards,
    Mike

    Hi,
    Thanks for the login, I’m not sure what could be causing this, but I see that you are using WPRocket, sometimes this has blocked elements if not enough exclusions were added to it’s exclusion field, so to text try disabling this and your lazy load plugin to see if this helps.
    I also see that you have a header.php & footer.php file in your child theme, if these do not match the current footer.php & header.php, it will cause errors in your theme, it is the most common reason for errors after updating. Please try enabling the parent theme and see if the map then shows.
    I also note that you don’t have a Privacy Policy page enabled and your Privacy and Cookies tabs are missing one:
    Enfold Support 5730
    this is what you should see:
    Enfold Support 5732
    try enabling a Privacy Policy page.

    Best regards,
    Mike

    in reply to: Pricing Table Not Aligning #1442870

    Hi,
    Perhaps we will need to try a different solution, please remove the solution above.

    Best regards,
    Mike

    Hi,
    Please include an admin login in the Private Content area so we can examine.

    Best regards,
    Mike

    in reply to: Accordion & Toggles on articles #1442849

    Hey Pierre,
    Thank you for your patience, unfortunately the theme doesn’t have this option, I did find that the Easy Accordion Pro has this feature as shown in this video There may be other plugins that offer shortcodes to do this I’m not sure.
    If you would like to request this feature, the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.

    Best regards,
    Mike

    in reply to: Mobile Menu Not Working #1442839

    Hey Peter,
    I’m not sure what could be causing this, but you can try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .av-burger-overlay {
        opacity: 1;
    }

    If you need further assistance please log in to the support forum and open a new thread.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: adding captions to featured image in single post #1442837

    Hey williamslyd,
    Can you explain more about what you would like to achieve, a caption under the featured image, or over the image like a overlay? Perhaps a mockup would help.

    Best regards,
    Mike

    in reply to: Adding image to the bottom of the header #1442835

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: How to add images under the product main image #1442822

    Hey robertbwc,
    The thumbnails under the product image is added via the metabox in the edit page:
    Enfold Support 5728
    To add a video under the product image, this space is the product sidebar, so you can add a sidebar widget with a video, if you want this for only one product or a different video for each product the Widget Options plugin will allow you to select which product pages will show which widget elements

    Best regards,
    Mike

    Hey Austrianweb,
    Thank you for the link to your site, it looks like the color section that the sliders are in has the Column Animation enabled, try changing this to None
    Enfold Support 5726

    Best regards,
    Mike

    Hey annevoelkel,
    If I understand what you mean by the metabox not showing correctly, I would recommend checking the screen options and see if the metabox is just unchecked, and needs to be checked.
    I’m not familiar with your plugin, so if that doesn’t help have you tried rolling back to the last working version, was that 5.6.11?
    I don’t see and changes in our changelog that might cause this.
    I see in you wrote above that you can provide a login after 5/12, so for now try rolling the theme version back and see if that helps.

    Best regards,
    Mike

    in reply to: Support for Enfold #1442805

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: How to make title item in mega menu uncklickable #1442804

    Hey MORTULGAAH,
    Please see our documentation here, your heading items url field should have a hash mark “#”
    Enfold Support 5724

    Best regards,
    Mike

    Hi,
    After disabling all of your plugins and clearing your browser cache, please enable each plugin one at a time and then test, unfortunately I don’t know any other method to find the conflict.

    Best regards,
    Mike

    Hey karirak73,
    Thanks for your patience, I don’t see a map or error on your page so perhaps the error can only be seen by the admin. Please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    Hi,
    The Dev Team has modified the tab files to address this, below please find a zip file with three files, use them to replace your theme files after saving your current ones for roll back.
    The files to replace are:
    /enfold/config-templatebuilder/avia-shortcodes/tabs/tabs.js
    /enfold/config-templatebuilder/avia-shortcodes/tabs/tabs.min.js
    /enfold/config-templatebuilder/avia-shortcodes/tabs/tabs.php
    after replacing these clear any cache plugins and your browser cache and disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files
    and then check, and let us know.

    Best regards,
    Mike

    in reply to: Updating to PHP 8.3.6 – critical error #1442709

    Hi,
    You will not lose anything updating this way. But note that if you have any core theme files customize or any functions add to the theme functions.php file, these will be lost.
    If you are using a Child Theme these settings will be fine.
    I would still recommend creating a full backup using your webhost backup option as there have been many changes since your version.
    Perhaps the best approach would be to create a staging site and then update the staging site first as a test.
    Most cPanel webhosts have a staging site option, some in the dashboard:
    staging-1.jpeg
    Others add the option in the Softaculous WordPress Management
    2022-12-11_001.jpeg
    There may be other staging site options in different cPanel servers, these are the two that I have seen.

    Best regards,
    Mike

    in reply to: Spam due to plain text email addresses #1442708

    Hey Abrahamson-Olavus,
    Thank you for the link to your site, I see on your contact page your email and phone in plain text links, for your email you can obfuscate it with this link
    This may also work for the phone number, but I’m not sure if it will work on mobile devices, please try.

    Best regards,
    Mike

    in reply to: Updating to PHP 8.3.6 – critical error #1442706

    Hi,
    Thanks for the link to your site, I see that you are using a very old version 4.8.7 this version can not be updated through the theme update panel, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    After you manually update to v5.7.1 you will be able to update though the theme update panel in the future.

    Best regards,
    Mike

    in reply to: Pricing Table Not Aligning #1442674

    Hi,
    Your wp-config.php file might have it disables with define( 'DISALLOW_FILE_EDIT', true );
    You could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add the previous code solution and save.

    Best regards,
    Mike

    in reply to: Help needed #1442673

    Hi,
    The file permissions might not be correct, try checking this thread

    Best regards,
    Mike

Viewing 30 posts - 2,701 through 2,730 (of 34,566 total)