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Viewing 30 posts - 23,491 through 23,520 (of 34,635 total)
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  • Hi,
    The dev team has confirmed that they are working on this, we will update this thread with the solution.
    Thanks for your patience.

    Best regards,
    Mike

    in reply to: Icons are shown as empty squares #1042835

    Hi,
    Thank you, so I understand that the install and all resources are in the same directory, and you are redirecting to a new url, and you tried adding some code to your .htaccess, such as this:

    Header Set Access-Control-Allow-Origin "*"

    did you try adding this to the .htaccess in both sub-domain directories?

    How to enable Cross-Site XMLHttpRequests (Cors) using .htaccess

    Best regards,
    Mike

    in reply to: Move top menu down #1042834

    Hey gatehealing,
    You could use some css like this:

    nav.main_menu {
    top: 40px !important; 
    }

    2018-12-09-160325
    But perhaps we could be of more assistance with a url to your project.
    This documentation explains how to put the subtext to the right of your logo.

    Best regards,
    Mike

    in reply to: Problem with the menu #1042831

    Hey Cinziacreazioni87,
    Please explain the term “voices/pages” a little more, with some translations “voices” means something else.
    Also explain what is different now than before, did you update something?
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Icons are shown as empty squares #1042829

    Hey Erwin,
    I see your issue CORS issue, as you wrote about, you also had a couple of 503 errors for jQuery & css on first load, but a second load didn’t show the 503 errors.
    It seems that the easiest solution would be to have these assets served from the sub-domain directly, like everything else, rather than calling a different sub-domain, but I’m not sure how you have your site set up.
    I see that the other sub-domain is redirected to the url you posted, was that a testing site?
    Perhaps searching your database for the sub-domain “technologie” and replacing with the sub-domain “denp” would correct this error, but I will know more when you explain the relationship of the two.

    Best regards,
    Mike

    in reply to: Floating menu not responding #1042820

    Hey dalboslampen,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #sub_menu1.av-submenu-container {
    z-index: 50 !important; 
    }

    Best regards,
    Mike

    in reply to: Increase parallax scroll span #1042819

    Hi,
    Try adding the code to the end of your functions.php file in Appearance > Editor
    of either your child theme or the main Enfold theme.

    Best regards,
    Mike

    in reply to: Cannot Update Theme, Numerous Errors? #1042816

    Hi,
    Glad Rikard could help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Upgraded to WordPress 5.0 now Avia builder is gone #1042815

    Hi,
    Thank you, I updated your theme, and ensured that the theme settings and css was preserved, Please clear your browser cache and check.
    It seems that I didn’t need to use the backup copies of your theme settings or css, but I have them on hand should you find a error during your inspection.
    I left the damaged theme folder in the directory as a backup, once you are satisfied please let me know and I will delete. Please don’t activate it.

    Best regards,
    Mike

    Hi,
    Thank you – will do

    Best regards,
    Mike

    Hi,
    On one page they are 414px high while the other page they are 444px high.
    Sorry the equal height element is meant to make two columns the same height on one page, not match all of the columns on different pages.
    You should be able to achieve this by setting a max-height for the columns on the site. I recommend adding a custom class to the columns on all pages & write your max-height to match the smallest column set of all the pages:

    .custom_class {
    height: 414px !important;
    max-height: 414px !important; 
    }

    Please let us know if this helps.

    Best regards,
    Mike

    in reply to: Upgraded to WordPress 5.0 now Avia builder is gone #1042805

    Hi,
    Please see the screenshot in Private Content area.

    Best regards,
    Mike

    Hey mmr1234,
    Thanks for the login, I see you have many “mixed content” errors, where your site is https but it’s trying to load scripts from http
    Really Simple SSL should solve this.
    You also have JS errors:

    inspector.js - Uncaught TypeError: Cannot read property 'InspectorControls'
    react-dom.min.js - TypeError: Cannot read property 'decodeEntities'

    I believe these are scripts from some of your plugins, Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    in reply to: Demo theme images not showing on site #1042798

    Hey ex09053,
    Which demo do you wish to install & which webhost are you using?
    Some webhosts block the import of the images but there are some solutions, other times the issue is with the PHP time limit.
    A good place to start is to ensure your PHP setting are like these:
    PHP Version: 7.0.x
    PHP Time Limit: No limit
    PHP Memory Limit: 256M
    PHP Post Max Size: 50M
    PHP Max Upload Size: 20M

    Best regards,
    Mike

    Hi,
    Thanks for the links, unfortunately they look equal height to me, can you please explain what I’m missing.

    Best regards,
    Mike

    Hi,
    Thanks for the update

    Best regards,
    Mike

    in reply to: Gutenberg Editor – #1042792

    Hi,
    Thanks for the confirmation, we look forward to your feedback on the plugins available.

    Best regards,
    Mike

    in reply to: URGENT! White page in frontend and backend after Update #1042790

    Hi,
    If your new theme folder is named the same as your old theme folder was there should be no changes in your design.
    So to correct try naming your new theme folder the same as your old one was, the old one should be named to something else.
    The reason you should not just upload to the same folder is there may be a directory structure change within the theme folder, but the plugin above also works well.

    Best regards,
    Mike

    in reply to: Upgraded to WordPress 5.0 now Avia builder is gone #1042788

    Hi,
    I was not able to login to the site, but I could ftp.
    I believe the issue is that the enfold style.css has been replaced with your child theme style.css, I’m surprised that you are not getting warnings that the theme is broken.
    You will want to export your theme settings and save, because you may lose your settings when we change the theme back to Enfold, at which time we can update and them import your theme settings.
    It should go smoothly, but I recommend making a full backup of your site using your webhost’s backup tool.
    Would you like me to do this?
    Please include a admin login & url in the Private Content area.

    Best regards,
    Mike

    in reply to: 500 error after updating Enfold theme #1042781

    Hi,
    I updated your theme by uploading it via your cpanel file manager, it is strange that you updating to WP 5 would cause this crash.
    Perhaps the update didn’t finish and some of the core files are not correct? I was able to get your front end to show, but not the backend.
    I see that you are using duplicator-pro, so you could try to replace the WP core files, or replace the whole site.
    Do you have a duplicator-pro backup?

    Best regards,
    Mike

    Hi,
    For your text and image, the space is created by the margin of the column, to remove this space for only this one element, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.postid-2065 .entry-content-wrapper .av_one_third {
        margin-left: 1% !important; 
    }

    Please adjust the margin to suit. I would not recommend changing this for all elements because it could cause some unwanted effects, but you are welcome to try. Simply remove the page ID.
    2018-12-09-104913
    For around the map, your code must have
    <pre> tags in it, it should not, please remove.
    2018-12-09-105545

    Best regards,
    Mike

    in reply to: Enfold 4.4.1 & Gutenberg #1042769

    Hi,

    @info224
    , Thank you for your feedback

    Best regards,
    Mike

    in reply to: Element Visibility not working, leaves empty space #1042766

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Sin Boton de Editor avanzado en CPT Gutenberg WP 5.0 #1042758

    Hi,
    Thank you for the images, if I understand correctly,
    you have a custom post type and the ALB Builder is not showing for it.
    I tested this on my localhost, and see that this was working for WordPress v4.9
    But now not WordPress v5.0
    I found that you had curly quotes in your snippet code that I corrected and now you have the portfolio fields at the bottom of your custom post type:
    2018-12-09-093957

    but you still have no ALB button, I will ask the dev team for advice.

    Best regards,
    Mike

    in reply to: Sin Boton de Editor avanzado en CPT Gutenberg WP 5.0 #1042740

    Hi,
    No estoy seguro de que la traducción esté funcionando bien, pero intentaré ayudar. Veo que el “generador de ALB” está funcionando, pero el “generador de fusión” no debería aparecer.
    No estoy seguro de tu pregunta sobre “Capturar con CPT”, intenta agregar algunas imágenes para que me ayuden a entender.
    Gracias
    Por favor lea esto abajo

    Thank you for the login, I looked at creating a new page and found that I could use the ALB builder ok, but I believe there is a conflict with the Fusion Builder – I recommend disabling the Fusion Builder
    2018-12-09-065648

    Also your home page builder seems to work, but again the Fusion builder should not show:
    2018-12-09-070343

    Best regards,
    Mike

    in reply to: Can't update to Enfold 4.5.1 #1042624

    Hi,
    Thanks for the login, please check your page now :)

    Best regards,
    Mike

    in reply to: Upgraded to WordPress 5.0 now Avia builder is gone #1042621

    Hi,
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Mike

    in reply to: How to make a jQuery plugin work in a specific page #1042620

    Hi,
    I took a look at the script and found it to be small enough to include in your functions.php, and delete the js file, I believe this would be fine:

    function persistent_checkboxes(){
        if ( is_page('1392') ) {
        ?>
        <script>
    var PersistentCheckboxes = function(){
        var genKey, load, save, addListeners, init;
    
        var PAGE = window.location.href;
    
        genKey = function(id){
            return 'checkbox:'+ PAGE +':'+ id;
        }
    
        save = function(event){
            // Only inputs with an id will be saved.
            if(this.id === ""){ return; }
            localStorage.setItem(genKey(this.id), this.checked+"");
        };
    
        load = function(){
            jQuery('input[type="checkbox"]').each(function(i, elm){
                // Ignore checkboxes with no id.
                var key = genKey(elm.id);
                if(elm.id !== "" && key in localStorage){
                    elm.checked = localStorage.getItem(key) === "true";
                }
            });
        };
    
        addListeners = function(){
            jQuery(document).on('change', 'input[type=checkbox]', save);
        };
    
        init = function(options){
            // Only supported if localStorage is available.
            if(typeof(Storage) === "undefined"){ return; }
            load();
            addListeners();
        };
    
        init();
    
        return this;
    };
    
    
    // Let's get this party started!
    var persistentCheckboxes;
    jQuery(document).ready(function(){
        persistentCheckboxes = new PersistentCheckboxes();
    });
    </script>
    <?php
    }
    add_action('wp_head', 'persistent_checkboxes');

    You will still want to change the page ID to the page you wish it to work on.

    Best regards,
    Mike

    in reply to: URGENT! White page in frontend and backend after Update #1042617

    Hi,
    This sounds like an error that happens when one updates via FTP and tries to overwrite the enfold folder instead of replacing the theme folder. Does this sound possible?

    Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Please follow these steps to update to v4.5.1
    *Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 16.7mb.
    First go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    1: please install the plugin: Update Theme and Plugins from Zip File
    2018-10-20-104358
    2: then go to WordPress > Themes > Add New > Upload
    2018-10-20-104649 2018-10-20-105401
    3: after the install, click “Return to Themes page” (NOT Activate)
    2018-10-20-105705
    4: success:
    2018-10-20-110104

    Best regards,
    Mike

    in reply to: Can't update to Enfold 4.5.1 #1042612

    Hi,
    I believe the error with contact page has to do with saving your page and reloading a couple of times, please see this sticky post
    If this doesn’t help, please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

Viewing 30 posts - 23,491 through 23,520 (of 34,635 total)