January 11, 2019 at 9:09 pm #1052907
Hello, I’m having trouble updating the theme, it conflicts with all the plugins, both in the previous version of word press and in the last oneJanuary 12, 2019 at 6:06 am #1052972
Please explain what errors you are seeing that has you believing that Enfold is conflicting with the plugins.
I was not able to login to your site, it seems the password was incorrect, please check.
MikeJanuary 13, 2019 at 2:41 am #1053269
I am sending the new password and user
follows print of the attached errors
January 13, 2019 at 3:18 am #1053275
- This reply was modified 6 months, 1 week ago by Mike. Reason: move password to Private Content area
Thank you, I was able to login but I don’t have admin access so I can’t investigate as to what your errors, I didn’t see any errors.
But I see that you have the emulator plugin active, which probably is a issue.
I believe that from your last post, you tried to post the errors, but I don’t see them in the post.
MikeJanuary 20, 2019 at 12:55 am #1056001January 20, 2019 at 2:11 am #1056011
Thank you, I see that you have Enfold v4.5.2 and the only errors I could find when creating a page are from “wp-seo”
Please see the screenshot in Private Content area.
Is that what you meant?
MikeJanuary 20, 2019 at 11:33 am #1056133January 20, 2019 at 4:35 pm #1056177
If you look at your “Themes” panel you have two Enfold’s the active one is v4.5.2 which is up to date.
It looks like someone helped update your site and left the old one as a backup, but you would not want the same one installed twice, I believe that is the root of the error.
I don’t recommend deleting it in the panel, if you post FTP access I will take a look and remove the old one, I would be worried that they are nested, (one inside of the other)
MikeJanuary 20, 2019 at 6:59 pm #1056248
and just click on the wp file, and enter the ftp directory that was where I installed the new theme in new folder.January 20, 2019 at 7:19 pm #1056257
I didn’t realize you had that plugin, then since you know which one is the old one, I recommend deleting the old one so that you only have the new one.
Unless there is anything else we can assist with on this issue, shall we close this then?
MikeJanuary 20, 2019 at 7:58 pm #1056272
but there is a problem there, I’m doing my site, how will the next updates? I’m going to lose everythingJanuary 20, 2019 at 9:31 pm #1056327
When the next update comes out you will update without the error of having the theme installed twice.
MikeJanuary 21, 2019 at 1:51 am #1056378
friend, look again I deleted the folder by wp file, which needs to be updated is blocked by the lock, can not delete is this that needs to be updated, try now for you to see the error, it does not update will you be able to please fix This, otherwise I will request the return of the money and buy another theme that meets me, I can not be waiting that long.January 21, 2019 at 3:15 pm #1056717January 23, 2019 at 6:43 pm #1057874
Hi, sweetheart, good afternoon!
well, I would like to inform you that I did not understand anything of what you sent in that link, as I previously mentioned there is a folder called enfold with a security lock that can not delete and update, second point I do not know how to do this, create my site and I want the theme updated, and when trying to update through the wordpress update panel of a series of errors that I have already sent to your support, fourth place I need you to fix it as soon as possible, I have already provided all possible access to perform the updates, if you do not make the updates I will request the refund of the amount paid for your theme because it is giving error, okay? I paid to have a product working and not presenting errors.January 24, 2019 at 1:08 am #1057982
I have taken another look, and see now that the updated version of Enfold that was activated and up-to-date is now gone,
That is OK we will help, first lets look at your problem, you can not update this version (v4.5) because it is locked, this is your error:
The update can not be installed because you will not be able to copy some files. Usually this occurs because of inconsistent file permissions
So the solution is to un-lock it, unfortunately I don’t see this option in your “WP File Manager” plugin, but I see that the “PRO” version offers this:
Did you have a “PRO” version trial of the plugin and locked this folder by mistake?
If not can you tell us how the Enfold folder became locked?
Reading your post above it sounds like you don’t know how to unlock?
Unfortunately locking the theme folder and making it so it won’t update is not the fault of the theme.
But we would like to help you correct this, yet to do so we will need access to your webhost control panel to “try” to reset your file permissions, your plugin dose not offer this, and there is a good chance that even your webhost control panel won’t allow this. Most likely only your webhost support can do this with shell access, that is a very high level access that they don’t give to the users, but we will “try” if you give us the login.
MikeJanuary 24, 2019 at 1:23 am #1057987January 24, 2019 at 3:16 am #1058005January 25, 2019 at 6:31 pm #1058850January 26, 2019 at 4:46 pm #1059164
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