Hi,
Please see the screenshot in Private Content area, for what I see between 768px and 1023px, in Chrome dev tools. Perhaps the WordPress > Customizer is favoring another media query instead, I would need to investigate further, but Chrome, Firefox, & Edge are displaying it correctly. Are you using the Chrome browser? I would recommend testing with it instead. This article will help a lot with learning how to use it and I’m sure there are some great videos on YouTube also.

Best regards,
Mike

Hi,
I see your product sliders have a top & bottom margin of 30px, to remove, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

#top.page-id-12652 .avia-content-slider {
    margin: 0px !important; 
}

For your sold out badge, is the issue that it is black, or that it is round instead of a ribbon?

Best regards,
Mike

Hi,
Thanks for the feedback, but I’m not sure that I see the horizontal lines. Please see the screenshots in Private Content area.
If these are not the lines, please include a screenshot.

Best regards,
Mike

Hi,
Thanks for the feedback, to hide the logo only on mobile, and show the subtext. I found that the subtext needed to move to the left and that font needed to drop down from 20px to 17px.
This also hides the subtext for tablet screen size.

@media only screen and (max-width: 767px) { 
.responsive #top .logo img {
display: none !important;
}
.responsive #top .logo .subtext {
transform: translate(2%, -50%) !important; 
width: 235px !important; 
}
.logo .subtext h1 {
font-size: 17px !important; 
}
}
@media only screen and (min-width: 768px) and (max-width: 1023px) { 
.responsive #top .logo .subtext {
display: none !important;
}
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Please try this in your .htaccess:

<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>

or you can send the header from a PHP script in your header at the top before any output within the php tags:

header("Access-Control-Allow-Origin: *");

or this outside of the php tags after the “head” tag:

<?php
header("Access-Control-Allow-Headers: Authorization, Content-Type");
header("Access-Control-Allow-Origin: *");
?>

Perhaps your server is not using Apache, here is a list of servers with their commands

Best regards,
Mike

Hi,
To hide the logo and subtext on mobile, and only hide the subtext on tablet, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

@media only screen and (max-width: 767px) { 
.responsive #top .logo,.responsive #top .logo .subtext {
display: none !important;
}
}
@media only screen and (max-width: 1023px) { 
.responsive #top .logo .subtext {
display: none !important;
}
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
That is very interesting,
When I open one of your pages, I see this error:

Failed to load plugin url: https://your-site.com/wp-content/plugins/easy-social-share-buttons3/lib/modules/click-to-tweet/assets/tinymce/js/tinymce-essb-ctt.js

I know that you tried deactivating your plugins without correcting the issue, but in order to test and find out what is going on we will want to make some temporary changes to your site like deactivating your plugins.
Would it be possible to create a staging site so anything we do won’t effect your live site?

Best regards,
Mike

Hi,
Thank you for the feedback, I believe that I understand your situation better now, even though you could download the theme file once to your computer, and manually update all of your sites then, this would be cumbersome.

Perhaps updating all of your sites remotely would be easier, with a dashboard such as WP Remote which is free. But there are others that may even work better for your needs.

What I found exciting is that you can config it to call a GitHub repository to update your theme instead of Envato, so you would not be limited when updating your 50 or more sites.
You could download the update from Envato and upload it to your private GitHub, then login to your remote dashboard that will show all of your sites and click update once for all of them.

Best regards,
Mike

Hi,
Sorry for the late reply, I found the fix. You have to make sure the EMAIL Address –> says validate email address in the Contact Form, this will fix the autoresponder issue.
I tested your form and it’s now working, please check.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thank you for the image, Try adding this code to the end of your functions.php file in Appearance > Editor:

add_filter('avia_widget_time', 'change_avia_date_format', 10, 2);
function change_avia_date_format($date, $function) {
  $output = get_option('date_format');
  return $output;
}

Best regards,
Mike

Hi,
If I understand correctly, you are updating your sites through the backend of your sites and Envato has limited your account?
Another solution would be to update your sites via FTP, Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Or try using the Update Theme and Plugins from Zip File plugin that will allow you to manually update via the WordPress theme panel by uploading the enfold.zip file.
*Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 17.9mb.

Best regards,
Mike

Hi,
I took another look at your site, and noticed that in your child theme style.css you had a function that should only be in the functions.php, so I moved it:

add_filter('avf_postslider_show_catergories', 'avf_postslider_show_catergories_mod', 10, 1);
function avf_postslider_show_catergories_mod($category) {$category = 'show_business'; return $category;}

But in order to save your style.css I had to correct 19 css errors first.
Then I noticed that your child theme header.php was old and could cause so know issues with the lightbox function, and perhaps your current issue, so I updated it for you.
Then I found that disabling your Popup Maker plugin solved the issue you were having, perhaps it was a combination of these that was the solution, but Please clear your browser cache and check.

Best regards,
Mike

Hi,
Thank you Victoria, this file is in WP 5.
So now it a matter of finding the conflict, it seems that our login is no longer valid.

Best regards,
Mike

Hi,
The js error is coming from

/wp-includes/js/dist/vendor/react-dom.min.js

which is not a standard WordPress directory or file, I tried to disable your plugins but I got a WP Engine warning.
I see you have some “must use” plugins from WP Engine, I wonder if the js is apart of one of those plugins?
Please ask WP Engine if this js is from them and to try disabling it.
If you need your site back ASAP, I believe that WP Engine offers free staging sites, which are copies of your site on temp servers to test with, you could roll your site back to WP 4.9 then create a staging site that is updated to WP 5 that we can continue to work on resolving this issue without it affecting your live site.
*just a thought

Best regards,
Mike