Hi,
We will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Sorry perhaps I’m confused, I thought you were describing the error from trying to update, because on this page I’m getting no errors
Please see the screenshot in Private Content area.
Please try clearing your browser cache and revisiting the page.
I would still recommend updating your theme.

Best regards,
Mike

Hi,
Thanks, but FTP says that the password is not correct, I tried with a capital first letter and also not, please check.

Best regards,
Mike

Hi,

@missbluesky I will be happy to assist, Please start a new thread with your admin login & ftp access in the Private Content area, I would not recommend posting the information in this thread because it won’t be private here.

@servepro you are currently using Enfold v4.5.2, which is the most up to date version.

Best regards,
Mike

Hi,
I took a look at your page and was able to login, I see that you are using Enfold v4.4 which uses the old Envato API which is no longer in use. You will need to manually update to v4.5.2 and register for the new Envato Token for the update system to work. v4.4 won’t work with the new Token.
Please see Nikko’s post above to see how to register for the new Token and update your theme.

Best regards,
Mike

Hi,
Thank you for the login, I checked your homepage and found that your script is working good, I also conformed it by removing the script and testing, which showed the titles.
Perhaps you need to clear your browser cache.
Or perhaps there is one image on another page that this is not working with, which if you point it out we can help adjust it.

SEO and accessibility screen readers use the title tag, in which the best option is to adjust each title to explain what the image is, yet many choose to remove them. It’s up to you.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thank you for the feedback, but when you did your search and replace did you only look for the “max-width: 767px” and leave the “min-width: 767px” un-changed?
It sounds like you changed both.

Best regards,
Mike

Hi,

I took another look at your site and I don’t see the error and your time line is working correctly, did you disable the code snippet?

Best regards,
Mike

Hi,
Your developer won’t give it to you? Sorry for asking, but we don’t have a way of looking this up, all licensing is handled by Envato (Theme Forest). I took a look at one of your sites and see it’s quite old, v3.6.1 so you would need to renew the support contract anyways.
If you can’t get a hold of your developer, you could purchase a new license and register it to yourself, because you would only be saving about $12 by renewing your support versus purchasing a new license, plus you will also get the latest update and all of Enfold’s improvements.

Best regards,
Mike

Hi,
I placed an order and WP Mail Log shows that a email was sent, but I didn’t get it, although the email has no “Reply-to” in the header which would explain this because most hosts will treat out going email with no “Reply-to” in the header as spam. But I see that your other emails have a “Reply-to” in the header.

When I placed the order I used the “Cash on pickup” as the payment option, is this how you tested or do you have a sandbox payment account?
Is the site live? I don’t want to accidentally make any changes that will effect your business, but it looks like the email is being sent, whatever is happening seems to be outside of WordPress.

Best regards,
Mike

Hi,
If you are using the performance settings to merge css & js, and you add css into the style.css directly, you will need to re-build the merged css by saving the theme options again. (clicking the big blue button “save all changes”) Sometimes this button is not available to click, so to force it, try adding a blank space in the Quick CSS, which will activate the button.
As for the border try removing all of the border css and go to the Masonry gallery settings and choose “1 pixel gap” in the “Gap between elements” option.

Best regards,
Mike

Hi,
Sorry I was not able to login to FTP, please check the info I used in the Private Content area.

Best regards,
Mike

Hey lssu,
I can see this occurring when one element is hidden from mobile and the other is hidden from desktop because some of the css may be written as:

@media only screen and (min-width: 767px) 
and
@media only screen and (max-width: 767px) 

where both min and max use 767px, but there is no natural device that is 767px it is just a common brake point developers have picked, once you hit 768px this error should disappear.
I guess it would be possible to do a search and replace of the css files, and replace “max-width: 767px” with “max-width: 766px” and that would correct the issue.
Please include your screenshots and explain which elements you found this error in and how to reproduce.

Best regards,
Mike

Hey Liam Blume,
Please show your developer these instructions:
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.

Best regards,
Mike