Hi,
Thanks for the explanation, I understand, but there are a couple of different layouts for images and captions. To help us try to target the correct sectors please see our demo site and try to link to the same layout so we can assist.

Best regards,
Mike

Hi,
Thank you for clarifying, but unfortunately I could not login, Please see the screenshot in Private Content area.
Please check the password and also let us know what country you are in, sometimes I need to use a VPN to fake my country so that I can login.
For the steps Mollie & MyParcel, I have not seen these screens before, is this a plugin?
Since this is two issues, one with the builder lockup when “Add all variations in a product” is tried and the other with the “Mollie & MyParcel”, once I can login to investigate, I will first work on “Add all variations in a product” and see what errors are occurring.
Since it’s a live site, perhaps it would be good to see if your webhost has a “1 click staging site” option, this will clone your site so we can check your site without your live site being affected. Most bigger webhosts offer this in the cPanel.

Best regards,
Mike

Hi,
I have not seen this behavior before, but I would like to investigate by disabling all plugins first, to rule a conflict out, but I’m concerned that this is a live site, will this be ok? Perhaps your webhost offers one-click “staging site” so we can investigate without affecting your live site?

Best regards,
Mike

Hi,
I had to edit my response right after I sent it because the theme does allow you to manually set which elements to load in the performance option.
Please try using this option to always load the accordion element.
The issue is that your plugin’s shortcode is getting added after the “tree”
So I’m not sure if you tried this yet

Best regards,
Mike

Hi,
Sorry for the late reply, when I check your page I get this error just before the tab section shows up:

client.js?9d5f84c:16 [WARNING] Crisp found shims of native JavaScript methods. This can alter the chatbox behavior and break things. Make sure not to override listed functions to ensure your chatbox works as expected. You may be looking for other JavaScript libraries in use on this page.
You can disable this warning by adding: $crisp.push(["safe", true]) to your page JavaScript.
Methods to check: (2) ["document.addEventListener", "document.removeEventListener"]

You said that you tried disabling your plugins? Can we also try?
This is the line in the javascript from the error:

Best regards,
Mike

Hi,
Sorry for the late reply, and thanks for your screenshots, I believed that you wanted your search icon blue along with the topbar for mobile, I sorted this out for you with this css:

@media only screen and (max-width: 767px) {
.responsive #top #wrap_all .main_menu ul:first-child > li > a {
color: rgb(0, 150, 179) !important; 
}
.responsive #top #header_meta {
background-color: rgb(0, 150, 179) !important; 
}
}
#top #header_meta {
background-color: rgb(0, 150, 179) !important; 
}

I checked your menu on all pages but couldn’t find one that was different. If you want to have a hover color for your main menu then please use the advanced styling and add another “Main Menu Links” selection and click the box for hover. This means that you will have it there twice once for not hover, and once for hover

Best regards,
Mike

Hi,
Thanks for the page to test on, but unfortunately I was not able to disable it, at least in Chrome. I tested many javascript snippets but I kept ending up with this warning Chrome views it as an assessability issue to block the mousewheel. I didn’t test other browsers because I didn’t think it would help.
Sorry I wasn’t more help.

Best regards,
Mike

Hi,
I just checked again and that is the right path for v4.5.5,

But I see you are using v4.5, so you are going to need to update and then if you are still having problems then try changing the file.
Please note that if you update via FTP, you will need to remove the old theme folder first (via FTP) then upload the new folder.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike

Hi,
I believe what is happening is that because your plugin is inserting the shortcodes out of order for the shortcode tree. The “tree” is the list of shortcodes inside the page telling it which elements to get.
In the past the solution was to use the parser in the debugger to rebuild the “tree” but your shortcode is added after so it won’t help.
I didn’t find a filter to always load one element, but you can choose to manually set which elements to load in the performance option.
Please try this.

Best regards,
Mike

Hi,
Oh I see, this is not your thread, so you can’t see it.

Best regards,
Mike

Hi,
The slider doesn’t have the option to change the ID it only has the option to change the class, but if you really want to change it, then add the custom class “custom-slider” to it, and then add this code to the end of your functions.php file in Appearance > Editor:

function add_custom_id(){
?>
<script>
jQuery(window).load(function(){
jQuery('#fullscreen_slider_1.custom-slider').attr('id','experience');
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_id');

in the code above change the ID “experience” to what you want the ID to be.
It looks like your shop button is behind the slider because of z-index, and this should help, but as your going to be changing the ID of the slider this will need to be updated:

.shopbutton {
    position: relative !important; 
    z-index: 999 !important; 
}
#fullscreen-slider_1.avia-fullscreen-slider {
    position: relative !important; 
    z-index: 1 !important; 
}

For backing up your site I recommend using the Full Backup tools that your webhost provides, most plugins fail when you try to restore to a site that has crashed, and that is when you need it the most.

For the logo options, basically there are two logos one before scroll and one after scroll that is basically how it works.

Best regards,
Mike

Hi,
Sorry for the late reply, it looks like you have found a way to make your mobile header sticky, but when you say you wish for your social icons to disappear on scroll, do you want the whole bar that the social icons are in to disappear with the phone number, or just the icons?
This code will make the whole top bar disappear on scroll, Try adding this code to the end of your functions.php file in Appearance > Editor:

function custom_script(){
  ?>
  <script>
(function ($) { 
  $(window).scroll(function() {    
      var scroll = $(window).scrollTop();
      if (scroll >= 100) {
          $("#header_meta").css({ 'display': 'none'});
      } else {
         $("#header_meta").css({ 'display': 'block'});
      }
  });
  })(jQuery);
</script>
<?php
}
add_action('wp_footer', 'custom_script');

Best regards,
Mike

Hi,
Sorry I don’t have any insight to that.

Best regards,
Mike

Hi,
This should, unless you change the elements on the page.
If you do we will be happy to assist again.

Best regards,
Mike

Hi,
Sorry I didn’t write any css to change the color of the logo, I used two different logo images in the two logo places that I described above.
For an ID to the slider, the slider already has an ID #fullscreen_slider_1 Please try the link in the Private Content area, just use this ID

Best regards,
Mike