Hi,
Sorry for the late reply, I took a look at your page but it looks like your search icon has been disabled at Enfold Theme Options > Main Menu > Append search icon to main menu please check and enable.
Once it is enabled we can move it to the end of your menu next to the word “English” that is where you would like it?

Best regards,
Mike

Hi,
Sorry for the late reply, Try adding this code to the end of your functions.php file in Appearance > Editor:

//add right sidebar to woo product page
add_action('init','ava534345953_init', 50);
function ava534345953_init() {
	add_action( 'woocommerce_after_single_product_summary', 'avia_add_sidebar', 25);
}

function avia_close_image_div() {
	global $avia_config;
	echo "</div>
";
}

function avia_add_sidebar() {
	if(is_product()) {
	$avia_config['currently_viewing'] = "shop_single";
	get_sidebar();
	}
}

Then add this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

.single-product-main-image {
    width: 25%;
}

.single-product-summary {
    overflow: hidden;
    width: 45%;
    float: left;
    margin-right: 5%;
}

.single-product .sidebar {
    width: 25%;
}

Best regards,
Mike

Hey kristenangel,
Sorry for the late reply, I took a look at the pages and see that the teeth page makes the element sticky by setting the “top” to 200px while the page scrolls.
Your site sets the “top” to a dynamically changing value that continues to change even after I stop scrolling, for a little bit, and also seems to lag a little bit when I start to scroll.
So perhaps you can adjust your javascript to a fixed value instead of what it is now.
Or perhaps you can add the css value “scroll-behavior: smooth;” to your javascript, which may mask the dynamically changing value some, but I’m not sure.
I hope this helps.

Best regards,
Mike

Hey FA123,
Sorry for the late reply, please see the link to the beta in the Private Content area.
After installing the beta it will update as normal once the next full update comes out, so there is nothing special you will need to do, but you will need to upload the beta via FTP or through your “file manager” in your webhost cPanel.
Below I will explain the steps, but if you are not sure how to use FTP or the cPanel you may still find it challenging.
I can assist with this if you include an admin login & FTP access, or webhost cPanel access in the Private Content area.

Here are the steps:
The easiest and safest way to do this is to go to your theme folder via ftp at /wp-content/themes/enfold/ and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike

Hi,
Sorry for the late reply and thank you for the login and screenshots. I removed this css from your Quick CSS:

h3.av-special-heading-tag {
padding-left:40px!important;
}
.home #after_full_slider_1 .container {
  padding:0 !important;
}

I then added this css:

@media only screen and (min-width: 1310px) { 
#top.home #after_full_slider_1 > div.container {
	margin: 0 !important; 
}
}
@media only screen and (max-width: 767px) { 
#top.home #after_full_slider_1 > div.container {
	margin: 0 !important; 
	padding-left: 55px !important; 
}
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Sorry for the late reply, I see that your site is still using the Enfold v4.5.5 and not the beta v4.5.7.1-beta-4, but your slider seems to be working for me.
I assume that you were having trouble updating to the beta so I renamed your current theme to “enfold-old” via ftp then upload the new “enfold” and checked that your site is working correctly, please see if this helped with your slider.
Once you are happy you can delete the “enfold-old” via ftp, (not in the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please note that overwriting the theme folder, will leave old files behind and cause errors.

Best regards,
Mike

Hi,
I’m so glad to hear that these issues are resolved and your site is finished.
We will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

I wish you a happy life also :)
Best regards,
Mike

Hi,
Oh, I see, vertical row :)
So on ÜBER MICH the two sections are actually two different column blocks with text blocks in each, so the STUDIUM UND AUSBILDUNG block has a 50px top margin:

On RAHMENBEDINGUNGEN both “am Ende der Sitzung in bar zu bezahlen” AND the next ROW starting with PSYCHOTHERAPIE, MUSIKTHERAPIE. are actually in one text block, so there is no 50px top margin, it has a 42px top margin for the H2 heading:

I hope this helps explain why the two pages are a little different, but we can adjust them so they are the same with css.
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

#top.page-id-2 .flex_column.avia-builder-el-4,#top.page-id-2 .flex_column.avia-builder-el-6,#top.page-id-2 .flex_column.avia-builder-el-8 {
	margin-top: 0 !important; 
}

This css is for the ÜBER MICH page only so that it doesn’t affect other pages, please let us know if there are other pages you would like this to work on so we can help.
Then clear your browser cache and check.

For your homepage slider, each slide is the same size for me on Windows Chrome & Firefox. So I assume that this issue is only occurring on Safari, correct?
Please include a couple of screenshots of the slides in your Safari browser.

Best regards,
Mike

Hi,
Sorry, I should have been clearer, you will need to find your new purchase code for the additional 6 months, and enter it in the support register page as if this was your first time and create a new support account.
Please note that this is only for the support forum, it doesn’t affect your Theme Forest account.

I don’t believe that I can renew your current support account with your new purchase code, I took a look and don’t see this option, but perhaps it’s just because I don’t have that authority.

I can ask one of our senior members to advise if you like. I just wanted to reply quickly for you if you didn’t care about the old user ID and email address and just wanted to get into the support forum quickly.

If you want me to ask, please include your new purchase code, so the senior member can help the next time they are online, as I don’t see anyone else online right now.

Best regards,
Mike

Hi,
To find your purchase code please see this infographic, which is also linked on the register page:
https://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg
To register your new purchase code please enter it here:

Thank you for using Enfold.

Best regards,
Mike

Hi,
Thank you for the ftp access, I checked your error_log and found this error:

Allowed memory size of 41943040 bytes exhausted

which is about 42mb, you have:
WP Memory Limit: 256 MB
PHP Post Max Size: 8 MB
Max Upload Size: 2 MB
PHP Max Input Vars: 1000
PHP Time Limit: 30

I tried to activate Enfold and got a crash and this error:

Failed to load resource: the server responded with a status of 500 () themes.php

which I believe is due to the exhausted memory.
I tried researching the error but found no solutions, but adjusting your settings might solve.
Please ask your webhost to adjust to:
PHP Post Max Size: 20 MB
Max Upload Size: 20 MB
PHP Max Input Vars: 3000
PHP Time Limit: nolimit

I tried uploading our latest beta, and the frontend of the theme worked, but only after disabling your Yoast & system check plugins.
I found a post on WP about a similar issue where this happened no matter how much memory was allowed and it turned out the database was damaged.

AUTO_INCREMENT for many (possibly all) tables had been set to NULL, and would not accept being manually reset.

If the changes above don’t help, can you try reinstalling WP with the softilicious app in cPanel? I don’t think it would make a difference, but it’s worth a try.

Best regards,
Mike

Hi,
Step 2 is so you will have a backup of the theme settings “just in case”
so in step 3 please import your parent theme settings from: Enfold Theme Options > Import/Export > Import Settings from your Parent Theme you won’t see this button until the child theme is activated.
Please don’t do step 4, there is no renaming the child theme in these steps.
In step 5, you may need to select the correct menu to show, not always, but only if the correct menu is not showing.
Step 6 is only if your css is not showing correctly.
Please review this documentation about the child theme.

Best regards,
Mike

Hi,
Sorry, but the differences I can find between the two pages is yours is not using the css above, which is a direct copy from the other site.
I see you are still using the autoptimize plugin, please try disabling it and the css merging in the theme settings.

Best regards,
Mike

Hi,
Sorry for the late reply, and thanks for the login. Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

@media only screen and (max-width: 760px) { 
.av-layout-tab-inner .one_sixth #attachment_5233.wp-caption {
	width: 100% !important; 
}
.av-tab-section-inner-container {
    width: 500vw;
    justify-content: space-between;
    display: flex !important; 
}
}

If this interferes with other tab sections on your site then we can add a page class to the rules so it will only target this one element.
Please clear your browser cache and check.

Best regards,
Mike

Hi,
Sorry for the late reply, it looks like the columns are not going 100% wide for your mobile device, as they should.
I also see you are using Enfold v4.4.1 with WordPress v5.2.2, on both of your sites, this is why you don’t see the Classic Editor option in the theme panel.
Please update your theme to v4.5.7 and check again.

Best regards,
Mike