Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #1146549

    I have a large menu that I’m trying to save. However, it always times out now and will not save. I have talked with my host and they have allocated 512MB to memory which is twice as much as needed, but still no luck. Can you help me with this?

    #1147256

    Hey rjlucas,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    #1147276

    I have deactivated all plugins and it still will not work.

    #1147496

    Hi,

    Thanks for the update. Maybe the max_execution_time setting needs to be increased? https://stackoverflow.com/questions/8744107/increase-max-execution-time-in-php

    Best regards,
    Rikard

    #1152117

    That still did not work. We bumped the time up to 500 and still have the same problem.

    #1152457

    We have also upped the max_input_vars to 1000 and that has not helped. My host is telling me the problem is definitely related to the theme.

    #1153508

    Hi,
    Sorry for the late reply and thanks for the login, I tried to update the “locations” menu expecting to see an error in the console but it successfully updated after adding an item and then removing it:
    2019-11-03-064553
    although it did take quite a long time, I found no errors.
    What webhost are you using? I see the frontend is loading quickly.
    I see your WordPress > Tools > Site Health Status says “Some files are not writable by WordPress”
    2019-11-03-065642
    this could explain why the frontend is loading quickly but some of the backend is having issuses.
    I don’t see a security plugin, but you have these two warnings:
    A plugin has prevented updates by disabling wp_version_check()
    WordPress security and maintenance releases are blocked by define( 'WP_AUTO_UPDATE_CORE', false );
    So with some files not writable and other functions disabled it seems to point towards either a customized WordPress install, some webhosts offer this, or some kind of security / firewall setting perhaps at the server level?

    So as a test I created a menu on my test install that is about double of yours and it easily saved quickly, so I don’t believe this is due to some menu size limit. I recommend looking into my findings above.

    Best regards,
    Mike

    #1154065

    This is the response from my host:

    Thank you for your detailed reply and for sending us a response from the theme developer. As a managed WordPress hosting, our WordPress installs are customized as mentioned. These two lines that the developer mention is indeed correct:
    A plugin has prevented updates by disabling wp_version_check()
    WordPress security and maintenance releases are blocked by define( ‘WP_AUTO_UPDATE_CORE’, false );
    The WordPress core files are blocked from edit to both our customers and the Support team. We are unable to access those files. Would you mind checking with the theme developer asking if any of the theme codes need to access the core files?
    If his/her conclusion is still with the web host then please let us know and we’ll take a closer look. Thanks!

    #1154291

    Hi,
    Thank you for the feedback, that explains why your WordPress > Tools > Site Health Status says “Some files are not writable by WordPress”
    but as I posted above I was not able to reproduce your error on your site, I was able to save your menu.
    Are you still unable to save your menu?

    Best regards,
    Mike

    #1154307

    Correct. I am still unable to save the menu.

    #1154614

    Hi,
    I tested again and added an item (Ownes Cross) and saved and again I got no error messages and it was successful
    2019-11-07-055917
    what browser and connection are you using?

    Best regards,
    Mike

    #1155066

    It looks like the problem was with my connection. Our IT department must have had some kind of limit on it. I tried it from home and it worked. Thank you for your help. If you had not suggested checking my connection, I would still be pulling my hair out over this.

    #1155174

    Hi,

    Great, I’m glad that you found the problem and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.